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006 - Understanding Customers' Needs with Janet Zuccarini

BMO Business Unplanned with Michael Hyatt

Release Date: 09/08/2020

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BMO Business Unplanned with Michael Hyatt

As a business, it can be difficult to attain new customers. Standing out amongst the competition can be tricky as everyone is always looking to stand out above the rest. How can your business be the most appealing choice for someone looking for your products and/or services? Michael Hyatt answers these questions and more from BMO's virtual live event "How To Work On (not in) Your Business." In this episode, Michael speaks with Sharad Sharma, Client Solutions Manager for Meta. They will discuss the key factors and steps to be taken to assure your business can bring in new and...

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BMO Business Unplanned with Michael Hyatt

The pandemic brought many industries to a standstill. Two of the biggest consequences of that have been inflation and supply disruption. How can your company balance the two and what opportunities are available to help get it ahead? Michael Hyatt answers these questions and more from BMO's virtual live event "How To Work On (not in) Your Business." In this episode, Michael talks with Dana Leisen, Director and Controller for Moneris. They will discuss what companies are doing to stay ahead while dealing with the fallout of the pandemics' unforeseen setbacks and what can be used to keep them...

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BMO Business Unplanned with Michael Hyatt

The pandemic has created a situation of many unforeseen moving pieces in business. As the work climate changes and forms the new ways we work and conduct business, what are the appropriate ways to not only keep your strongest team members, but to keep them happy? Michael Hyatt answers these questions and more from BMO's virtual live event "How To Work On (not in) Your Business." In this episode, Michael is joined by Iman Masud, Executive Human Resources Relationship Manager for ADP Canada. Michael and Iman discuss how the workforce has seen a great change in working in the office versus...

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BMO Business Unplanned with Michael Hyatt

The world of business has been faced with some of the most challenging events we've seen in our lifetime. Record high inflation, climbing interest rates supply shortages and so much more. As the world continues to change, what can we expect to see for the future of our economy? Michael Hyatt answers these types of questions and more from BMO's virtual live event "How To Work On (not in) Your Business."In this episode, Michael is joined by Robert Kavcic, Director and Senior Economist for BMO Capital Markets. Michael and Robert discuss the challenges that businesses have and continue to face,...

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Mini Episode: Where We Are and Where We're Heading show art Mini Episode: Where We Are and Where We're Heading

BMO Business Unplanned with Michael Hyatt

A lot has changed since the start of Business Unplanned. The world is attempting to approach normality from the pandemic, Russia has declared war on Ukraine, and we’re on the brink of another recession. With all the challenges being faced, that doesn't mean that we don't have anything to look forward to. In this episode, Michael Hyatt gives us his perspective on the current state of the world and the economy, and how there are still plenty of opportunities to make a comeback and stand tall on the other side. Plus! We're back with a new event and a new season. Visit  in the coming...

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BMO Business Unplanned with Michael Hyatt

Many businesses have failed during the pandemic, but others have found new ways to succeed and grow. In this episode, we will hear about how you can stay ahead of digital trends to allow your business to adapt and find new ways to access your customers. Knowing how to pivot and strategize to "pandemic proof" your business in the future is vital to succeeding, even during hardships your business is facing.

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BMO Business Unplanned with Michael Hyatt

Ryan Holtz runs a branding and marketing agency and is the host of The Ryan Holtz Show. The pandemic has caused many businesses to adjust and adapt their strategy and focus more on their online presence. And as each individual becomes more connected and using online services, knowing how to market your brand to your customers, and how to properly pivot your business is key in being successful in today's age.

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BMO Business Unplanned with Michael Hyatt

Michael Hyatt is joined by Victoria Lennox to answer questions that were asked during BMO's "Preparing Your Business for the Future" virtual event.

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BMO Business Unplanned with Michael Hyatt

Michael Hyatt answers questions from Canadian's during BMO's virtual event "Preparing Your Business for the Future". Michael dives into what we've learned over the past year and a half, what types of things we can expect in the future, and what steps we can take to ensure our business is properly prepared for the new normal that's to come. COVID-19 has changed the way many businesses operate, and it has affected the way customers and clients interact with businesses. With so many moving parts and things constantly changing, knowing the best way to adapt, and continue adapting as things...

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Mini Episode: Preparing Your Business For The Future show art Mini Episode: Preparing Your Business For The Future

BMO Business Unplanned with Michael Hyatt

Things are starting to look up for businesses as we see provinces begin to open up and the prospect of returning to a new normal looks more realistic. With a virtual event happening on July 14th, 2021, to answer any questions business owners might have, we also wanted to point you towards the BMO resource hub that can provide additional information and help prepare you and your business for the future.    Visit Follow on LinkedIn  

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More Episodes

On this episode, Michael is joined by Janet Zuccarini, restaurateur, founder and owner of the Gusto 54 Group. Running a business that depends on customers can be very rewarding, but it can also be very difficult, especially during this time of COVID-19. Michael and Janet will talk about how to adapt to customers’ needs, the limitations and learning from living and working in self-isolation, exploring online markets, and other alternate ways to reach customers.