Nightmare Tenants And How To Deal With Them With Out Losing Your Cool
Release Date: 01/10/2023
When customers rent one of your short-term rentals, you want to do everything you can to keep them coming back as repeat customers. In this Q+A with coaching clients, I answer questions about what makes a repeat customer tick, and how you can go above and beyond to keep them coming back for more. Also in this episode: The importance of getting corporate customers Making an intentional decision to believe what you believe When it is time to take a break What amenities to offer your guest Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline How To Set Your Short Term Rental Apart From A Hotel
The ability to stand out, and offer your business something different can help you run a successful short-term rental business. During a coaching call with clients, we discuss the many kinds of different services or amenities we can offer our guests. Also in this episode: you Automate as much of the process as you can Unique offers like: birthday packages, sending flowers sent to the unit What to charge for parking What amenities do guests except Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline The Reddit GameStop Short Sell Saga Explained
During a recent coaching session with my clients, they had questions about the Reddit GameStop Saga that was so heavily covered in the media. I explain how short sells and the Gamestop stock are interconnected in today's episode. I also answer questions about how we can minimize our risk regarding what stock we invest in and who rents our short-term rentals. Also in this episode: Elon Musk hates short sellers Buy back shares Redditors like to do their research Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline What To Do When The Customer Leaves A Bad Review
Every short-term rental owner is familiar with the feeling of being scratched if a guest writes bad reviews about their property. It's disheartening, but it's also normal. No owner wants a bad review, but it can't be controlled. Regardless, what you do next is critical because these reviews can cause a lot of damage to your business. The question is, How do you respond when clients leave a bad review about their experience? Join our episode today and listen as we discuss some tips and tricks for you. Also in this episode: Safe is open to interpretation The seven words you want to avoid when...info_outline The Lay Out Of Your Unit Is More Important Than The Size Of The Unit
When renting out a part of your property, the layout is everything. Setting up your unit can make the difference between having it booked for the whole season or being empty for most of it. This coaching session with our clients discusses how to effectively lay out your unit to maximize renters' interest without compromising your space. Also in this episode: The advantage of having accessible bathrooms Why having a bare unit is a big problem Protocol with Vivint on moving a unit Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline Nightmare Tenants And How To Deal With Them With Out Losing Your Cool
Nightmare tenants. Unexpected maintenance requests. Confrontations with other hosts, or sometimes your landlords. Dealing with these conflicts is unavoidable, and to survive in the industry, you must learn how to navigate them skillfully without compromising your professional image. During this episode, My guests shared their stories on how they handled these situations without losing their cool. Also, in this episode: What happens when a customer loses their diamond ring Keep your emotions out of it and be professional Why is subletting everything we asked for The impact of Covid on the...info_outline Working With Property Managers To Help You Build Your Real Estate Empire
When you scale up your real estate empire and acquire multiple properties, hiring a property manager is essential to oversee the day-to-day operations of your investment properties. In this Q & A, I share all my knowledge and tips about property management and property managers to help get you on your way to building your real estate empire. Also in this episode: How many properties one property manager should oversee Why you don't want to be operating as a property manager without a real estate license When you have the lease, you have the leverage The Money Mindset Subscribe To The Show...info_outline All The Pieces Matter | How The Interconnectivity Of The Global Market Can Affect How You Build Your Short Term Rental Empire | feat. Earl Powell
On today’s episode, I am joined by Earl Powell and we are talking about the interconnectivity of everything that goes into building your short term rental empire. We also chat about how you can simultaneously make your defense and offense in the game of money. Also in this episode: The differences between paper gold and actual gold Why I always have gold and silver on hand How to protect your purchasing power Understanding the purpose gold’s actual purpose Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline Insurance: Can't Live With It And Can't Run Your Own Short Term Rental Empire Without It
Knowing and understanding the nuances of insurance is essential to building your short-term real estate empire. Not surprisingly, questions about insurance are some of the most frequently asked questions I get from students and coaching clients. In today's episode, my client and I discussed typical situations related to insurance and coverage. In this question-and-answer session, you will find some practical strategies and advice that can be applied to your short-term real estate empire. Also in this episode: You need to have AT LEAST a million dollars of liability or more The older the...info_outline How To Secure Capital To Grow Your Short Term Real Estate Empire
Securing capital for your short-term real estate industry is one of the most frequently asked questions I receive when speaking with students and coaching clients. In today’s episode, I am taking some of these questions from coaching clients, providing my insight and tips, and teaching you how to prepare your pitch for when it's time to find capital. Also in this episode: The best email that doesn't put you in spam Three steps to create and build your database Entrepreneurs have the opportunity to create value Why you need commitment and conviction when raising capital Subscribe To The...info_outline
Nightmare tenants. Unexpected maintenance requests. Confrontations with other hosts, or sometimes your landlords. Dealing with these conflicts is unavoidable, and to survive in the industry, you must learn how to navigate them skillfully without compromising your professional image. During this episode, My guests shared their stories on how they handled these situations without losing their cool.
Also, in this episode:
- What happens when a customer loses their diamond ring
- Keep your emotions out of it and be professional
- Why is subletting everything we asked for
- The impact of Covid on the short-term rental industry
Subscribe To The Show
Connect with J. Massey and the Cashflow Diary™
Read the latest Cashflow Diary article: Cashflowdiary.com/blog
About Cashflow Diary™
Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.
Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.
Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…
Cashflow Diary is here to share all of it with you.