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‘It's never gone this well!’ – council service teams on building their own IT

talking local government

Release Date: 10/21/2019

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talking local government

Professor Clive Grinyer, head of service design at the Royal College of Art talks about collaborations with Cabinet Office, Ministry of Justice and local authorities

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talking local government

The organisation behind the national Fighting Fraud and Corruption Locally Strategy sets out threats and counter measures

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talking local government

Businesses made idle by closure of commercial premises are being enabled to support hard-pressed domestic collections  

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World Wide Waste 3/3: our digital consumption is out of control show art World Wide Waste 3/3: our digital consumption is out of control

talking local government

This third programme based on Gerry McGovern's new book looks at the damage done by the digital mindset (more, cheap, now, throwaway, ‘free’)

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talking local government

Karolina Gerlich of the Care Workers Charity describes current pressures on care workers but their roots lie in years of failure to resolve the sector’s status and funding.

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World Wide Waste 2/3: business is squandering digital’s green potential show art World Wide Waste 2/3: business is squandering digital’s green potential

talking local government

The second programme based on Gerry McGovern's new book looks at corporate IT and digital practices that accelerate environmental damage

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talking local government

Gerry McGovern is a globally-recognised web usability expert whose new book sets out the devastation wrought by our over-consumption of all things digital.

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talking local government

Councils could soon have access to an online tool for residents to self-assess their social care needs without face-to-face intervention from an officer.

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Undergrad to digital care entrepreneur: how a grandfather’s diagnosis inspired development of home monitoring hub show art Undergrad to digital care entrepreneur: how a grandfather’s diagnosis inspired development of home monitoring hub

talking local government

At around the time Alex Nash was looking for a final year project for his engineering degree at Loughborough University, his grandfather was diagnosed with Dementia. ‘The technology available to him was old, and analogue, and didn’t provide any reassurance to the family that he was OK’ says Alex, nearly five years on. With his degree completed and a fledgling product under his belt, Alex got funding from Innovate UK and matched this with funds from angel investors. Alcuris is now poised to start delivering Memo to local authority customers. As he explains in this programme, the product...

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talking local government

Helena Zaum describes work by Microsoft and other partners to support Manchester City Council’s vision of tech-enabled care within an integrated system

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Kate Hurr, Digital Manager at Cumbria County Council, describes colleagues’ enthusiasm for creating digital services in-house.

The discussion makes it clear that the Council’s ‘low-code’ approach to building new digital services is not about replacing the large council systems that sit at the core of highways, planning or social care management.

Rather its about redesigning the ‘bits around the edge’ (technical term), in order to create new or better online services for customers or staff, without having to procure these from the same source. Or to replace online systems – say Blue Badge applications – that might have previously been bought in from another third party IT supplier.

Availability of a low-code platform means that Kate’s digital services team can work closely with service managers to co-design services and then build them in-house without the need for developers.

Very short feedback loops speed up the development process – something that might have taken four months in the past can now be done in four weeks – and fine tuning once launched can be done really quickly because everything is done in-house.

Although the council is committed to keeping other channels open, given Cumbria’s rural ‘not-spots’ and its ageing population, shift to online from recent projects on skips and scaffolding licensing and complaints have been impressive.

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Netcall takes the pain out of big change projects, working with 1 in 4 councils to deliver better services for their citizens and within the NHS to help Trusts reduce DNAS by up to 40%, reduce postage costs for reminders by 50% and give patients choice over communication with their hospital.

We help 600 UK organisations across all sectors to radically improve customer experience through collaborative CX. As a leading provider of low-code, contact centre and omnichannel messaging solutions, we enable customer-facing and IT talent to collaborate. 

As described in the interview with Kate, our low-code allows you to make big changes fast – without creating work for IT, blowing the budget or replacing core systems. Prebuild applications are free to download bringing around 80% of standard process functionality. So, you don’t start from scratch. And, when you’re ready you’ll update and share unlimited services with other councils.

Now it’s your turn. Talk to us about your business case today 0330 363 0300 www.netcall.com