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Building Relationships and Trust through Podcasting (ft Danny Ozment) {Ep. 76}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Release Date: 11/14/2024

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Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Are you struggling with clients who ask for too much and want constant changes?  In this episode, we’re diving into the challenges of handling clients' change requests and the importance of setting clear boundaries. I’ll share my experiences, explain why clients make such demands, and offer practical advice on how to guide clients effectively.  Learn how to: - communicate expectations about changes, - establish guidelines in your contracts and interactions to maintain control over projects, and  - ultimately, reduce everyone's stress! 00:27 The Challenge of Client Requests...

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What should you do when clients don’t reimburse you for out-of-pocket expenses? Today, we’re talking about the importance of managing out-of-pocket expenses for clients to protect your financial stability and business operations. I'll share my own personal experiences of being left unreimbursed, highlight the distinction between service fees and expenses, and I offer some legal insights on setting clear boundaries and payment terms in client contracts.  Key issues include creating enforceable agreements, understanding opportunity costs, and avoiding financial risks by establishing...

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Do you feel like your clients don't value you or your experience? In this episode, I discuss how to handle situations where you don't feel valued by your clients.  We talk about the importance of over-communicating, and why it's often our responsibility to educate clients on how to value us. We’ll look at the significance of communicating boundaries and expectations, and I’ll give you some actionable steps to improve client relationships as I share a personal story to illustrate these points and offer strategies for having tough conversations with clients.  Remember, it's about...

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Are you ready to start using your contract to attract the clients and the money you want? If so, then our upcoming contract course is for you. LEARN MORE AND ENROLL IN THE ! We start the week of September 29, 2025. This live, eight-week course helps you tackle common issues like scope creep, client ghosting, and unclear expectations.  Effective contracts should reflect your values and positively influence client relationships, making them crucial for smooth projects and better opportunities.  Enrollment is now open, and the course aims to equip you with the tools needed for enhanced...

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Are you tired of chasing invoices, dealing with scope creep, and working for clients who don’t respect your boundaries? In this episode, I uncover the real reason clients hire or fire you: you’ll find it in your contract.  From my experiences with countless clients and students across various industries, I’ve found common patterns that can prevent you from thriving.  Listen and learn why using internet templates or borrowed contracts isn't enough and how creating a custom contract can lead to respect, timely payments, and enjoyable work. ⚡ I also introduce my Contracts...

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Are you struggling with clients who don't pay on time? In this episode, I’m debunking the myth that you have to continue working even if you're not paid - and I am sharing vital strategies on handling non-paying clients.  From the importance of a solid contract to proactively setting consequences for non-payment, I’ll guide you step-by-step on protecting your time, energy, and reputation.  Key topics include avoiding the sunk cost fallacy, using plain language in contracts and negotiations, and setting monetary and non-monetary consequences. Learn how to safeguard your freelance...

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Are you struggling with a client who crosses the line? Today, I discuss how to address disrespectful clients, set boundaries, and communicate expectations clearly with freelance clients. I’ll share my own experiences and provide practical advice on how to handle clients who are disrespectful of your time and energy. Key points include the right time to address disrespect, differentiating between client needs and disrespect, and leveraging contracts to set boundaries. 00:59 The Right Time to Address Disrespect 02:32 Humanizing Client Relationships 04:21 Communicating Expectations and...

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Are you struggling to maintain boundaries while being friendly with clients? In this episode, I share a personal story about the turning point that made me realize the importance of setting boundaries - and how I learned to strike that balance. From being available 24/7 to implementing strict communication rules, learn how to protect your time and energy while still maintaining a good relationship with your clients. Key points discussed include: understanding the difference between being liked and respected,  defining your deal breakers, and  how personal habits spill over into...

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Tired of endless revisions and unclear expectations with your clients? If so, then today’s episode is for you! In this episode, I dive into how you can limit the number of revisions and feedback opportunities for clients by including three key sentences in your contract. Learn why it’s wrong to believe 'the client is always right' and get actionable steps to ensure both you and your clients have aligned expectations, ultimately fostering more respectful and productive professional relationships. 02:24 The Myth of 'The Client is Always Right' 03:56 Key Contract Clauses to Limit Revisions...

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Do you have a framework for your client work? One that works time and time again? If not, then today’s episode is for you! Today, we tackle an issue that's more prevalent than ever – the misguided belief in cookie-cutter solutions offered by so-called 'gurus'. Their frameworks may have worked for them, but that doesn't mean they'll work for you.  This episode delves deep into rejecting societal pressures of perfectionism, the importance of viewing life and work as experiments, and setting clear boundaries with clients.  Learn how to attract the right clients, the right projects,...

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More Episodes

Are you considering starting a podcast, or wondering how to find your podcast voice? You’re in the right place! Full of personal anecdotes, professional wisdom, and actionable advice, this episode is a deep dive into the world of podcasting and its many applications.

My guest today is Danny Ozment, a podcast consultant known for his work with busy professionals and solopreneurs. In fact, Danny helped me find my voice and launch this very podcast you’re listening to! We discuss the benefits of podcasting, particularly for regulated professionals, and how it can serve as a powerful tool even without a business angle. Danny shares insights into his career transition from a musician to running a successful podcast consultancy agency, detailing his approach to building trust and relationships through podcasting. We also touch on using podcasts for internal corporate communication and Danny's strategic shift towards scaling his business. 

  • 00:50 Danny's Role in Podcasting

  • 02:07 The Benefits of Podcasting

  • 07:53 Danny's Personal Journey

  • 12:09 Transition from Conductor to Podcast Consultant

  • 17:32 Building a Podcasting Business

  • 21:44 Monetizing Podcasts

  • 24:54 Generating Leads Through Podcasting

  • 25:44 The Power of Trust and Expertise

  • 29:55 Internal Podcasts for Companies

  • 34:21 Advice for New Podcasters

  • 36:19 Personal Reflections and Fun Questions

  • 40:03 Resources for Aspiring Podcasters

 

Resources from the Show 

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My mission is to help service-based professionals figure out exactly what they want. My experience has shown that what you want is always within reach, and I’m honored to help you create a simple, actionable plan that will get you there. I’d love to support you! 

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