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Introducing Managing Client Disputes: A Podcast for Creative Freelancers [Podcast Rebrand] {Ep. 78}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Release Date: 03/06/2025

Is it Scope Creep? What to Do When Clients Keep Asking for Changes {Ep. 93} show art Is it Scope Creep? What to Do When Clients Keep Asking for Changes {Ep. 93}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Are you struggling with clients who ask for too much and want constant changes?  In this episode, we’re diving into the challenges of handling clients' change requests and the importance of setting clear boundaries. I’ll share my experiences, explain why clients make such demands, and offer practical advice on how to guide clients effectively.  Learn how to: - communicate expectations about changes, - establish guidelines in your contracts and interactions to maintain control over projects, and  - ultimately, reduce everyone's stress! 00:27 The Challenge of Client Requests...

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The Creative Freelancer’s Guide to Handling Clients Who Don’t Pay Back Expenses {Ep. 92} show art The Creative Freelancer’s Guide to Handling Clients Who Don’t Pay Back Expenses {Ep. 92}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

What should you do when clients don’t reimburse you for out-of-pocket expenses? Today, we’re talking about the importance of managing out-of-pocket expenses for clients to protect your financial stability and business operations. I'll share my own personal experiences of being left unreimbursed, highlight the distinction between service fees and expenses, and I offer some legal insights on setting clear boundaries and payment terms in client contracts.  Key issues include creating enforceable agreements, understanding opportunity costs, and avoiding financial risks by establishing...

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Feeling Undervalued by Clients? How to Set Boundaries and Reclaim Your Confidence {Ep. 91} show art Feeling Undervalued by Clients? How to Set Boundaries and Reclaim Your Confidence {Ep. 91}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Do you feel like your clients don't value you or your experience? In this episode, I discuss how to handle situations where you don't feel valued by your clients.  We talk about the importance of over-communicating, and why it's often our responsibility to educate clients on how to value us. We’ll look at the significance of communicating boundaries and expectations, and I’ll give you some actionable steps to improve client relationships as I share a personal story to illustrate these points and offer strategies for having tough conversations with clients.  Remember, it's about...

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Write Your Own Contract (with the Support of a Lawyer, Educator, and Business Consultant) {Ep. 90} show art Write Your Own Contract (with the Support of a Lawyer, Educator, and Business Consultant) {Ep. 90}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Are you ready to start using your contract to attract the clients and the money you want? If so, then our upcoming contract course is for you. LEARN MORE AND ENROLL IN THE ! We start the week of September 29, 2025. This live, eight-week course helps you tackle common issues like scope creep, client ghosting, and unclear expectations.  Effective contracts should reflect your values and positively influence client relationships, making them crucial for smooth projects and better opportunities.  Enrollment is now open, and the course aims to equip you with the tools needed for enhanced...

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The Real Reason Clients Hire or Fire You: Your Contract Matters {Ep. 89} show art The Real Reason Clients Hire or Fire You: Your Contract Matters {Ep. 89}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Are you tired of chasing invoices, dealing with scope creep, and working for clients who don’t respect your boundaries? In this episode, I uncover the real reason clients hire or fire you: you’ll find it in your contract.  From my experiences with countless clients and students across various industries, I’ve found common patterns that can prevent you from thriving.  Listen and learn why using internet templates or borrowed contracts isn't enough and how creating a custom contract can lead to respect, timely payments, and enjoyable work. ⚡ I also introduce my Contracts...

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The ONE Contract Clause that lets you Stop Work when Clients Don’t Pay {Ep. 88} show art The ONE Contract Clause that lets you Stop Work when Clients Don’t Pay {Ep. 88}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Are you struggling with clients who don't pay on time? In this episode, I’m debunking the myth that you have to continue working even if you're not paid - and I am sharing vital strategies on handling non-paying clients.  From the importance of a solid contract to proactively setting consequences for non-payment, I’ll guide you step-by-step on protecting your time, energy, and reputation.  Key topics include avoiding the sunk cost fallacy, using plain language in contracts and negotiations, and setting monetary and non-monetary consequences. Learn how to safeguard your freelance...

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Freelance Contracts: How to Fire a Client when they Cross the Line {Ep. 87} show art Freelance Contracts: How to Fire a Client when they Cross the Line {Ep. 87}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Are you struggling with a client who crosses the line? Today, I discuss how to address disrespectful clients, set boundaries, and communicate expectations clearly with freelance clients. I’ll share my own experiences and provide practical advice on how to handle clients who are disrespectful of your time and energy. Key points include the right time to address disrespect, differentiating between client needs and disrespect, and leveraging contracts to set boundaries. 00:59 The Right Time to Address Disrespect 02:32 Humanizing Client Relationships 04:21 Communicating Expectations and...

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Setting Boundaries with Clients as a Creative Freelancer: How to Be Friendly and Firm {Ep. 86} show art Setting Boundaries with Clients as a Creative Freelancer: How to Be Friendly and Firm {Ep. 86}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Are you struggling to maintain boundaries while being friendly with clients? In this episode, I share a personal story about the turning point that made me realize the importance of setting boundaries - and how I learned to strike that balance. From being available 24/7 to implementing strict communication rules, learn how to protect your time and energy while still maintaining a good relationship with your clients. Key points discussed include: understanding the difference between being liked and respected,  defining your deal breakers, and  how personal habits spill over into...

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Your Client Wants Unlimited Revisions. Here’s How to Set Boundaries That Protect Your Time {Ep. 85} show art Your Client Wants Unlimited Revisions. Here’s How to Set Boundaries That Protect Your Time {Ep. 85}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Tired of endless revisions and unclear expectations with your clients? If so, then today’s episode is for you! In this episode, I dive into how you can limit the number of revisions and feedback opportunities for clients by including three key sentences in your contract. Learn why it’s wrong to believe 'the client is always right' and get actionable steps to ensure both you and your clients have aligned expectations, ultimately fostering more respectful and productive professional relationships. 02:24 The Myth of 'The Client is Always Right' 03:56 Key Contract Clauses to Limit Revisions...

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Why Cookie-Cutter Frameworks Don't Work For Creative Freelancers {Ep. 84} show art Why Cookie-Cutter Frameworks Don't Work For Creative Freelancers {Ep. 84}

Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Do you have a framework for your client work? One that works time and time again? If not, then today’s episode is for you! Today, we tackle an issue that's more prevalent than ever – the misguided belief in cookie-cutter solutions offered by so-called 'gurus'. Their frameworks may have worked for them, but that doesn't mean they'll work for you.  This episode delves deep into rejecting societal pressures of perfectionism, the importance of viewing life and work as experiments, and setting clear boundaries with clients.  Learn how to attract the right clients, the right projects,...

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More Episodes

Thanks for listening to this updated introduction of the “Managing Client Disputes” Podcast (An Original What Would Sheila Say?® ️and CreativesEd® ️Podcast) and welcome to the (r)evolution!

If you’ve ever been told that being a service-based professional means you have to suck it up, accept whatever client walks in the door no matter how little they want to pay you, and that you're never going to make any money unless you scale and grow a huge team, then you’re in for a spin, because none of that is true!

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Transcript:

If you’ve ever been in a sticky client situation, not knowing what to do or what to say, afraid to get a lawyer involved but knowing you needed guidance, then the Managing Client Disputes™️ podcast is for you! 

Hi, I’m Sheila M. Wilkinson, and I’ve got lots of titles: Attorney, Social Worker, Career and Business Coach, Educator and Consultant for Creatives of all kinds - designers, architects, artists, web developers, and everyone in between. My favorite clients call me their Business Mom, their Punk Rock Group Leader, Momma Bear Sheila, and the OG Digital Nomad. My clients always ask themselves, What Would Sheila Say?®️ - because the truth is, I will always say to do what feels right in your body, not in your brain. But that’s all easier said than done, right? 

Well, in 2010, I walked away from a multi-million dollar business that I built from scratch because it wasn’t right for me anymore - success had always been about the material things - the car, the money, the gadgets and the clothes. But in 2007, I realized that there’s no amount of money that can take the place of the peace I feel when I work with the right people, taking on the right projects, for the right pay. Since 2010, I’ve built the actual life of my dreams - I live on two continents, have a fully virtual business with incredible, joy-inducing clients, and I have an amazing partner I adore. I’m happier than I ever was before because NOW, I do what’s right for ME, even though it’s wildly different than what the rest of the world told me I should do - and I teach my clients how to do the same.

15 years ago, I had the idea for CreativesEd®️ - a Business Academy for Creatives, Designers and Other Service-Based Business Owners who care about their community and who care about doing good work for good people. A place where LGBT folx and our allies could come together to focus on making a positive impact on the world. A place for people who care about getting it right, who have an appreciation of all things, great and small. A place for people who care about the future of our world. A place where you’re not just a service-provider providing a deliverable but a human who wants to beautify our world and not just add to the noise. I envisioned a place where people like you can access the business and legal information you need without breaking the bank. After spending all those years working with creative freelancers and small businesses, I realized they all had the same thing in common: they all wanted a successful, Joyful and Thriving™️business, but they were afraid to stand up for themselves, they were afraid to price themselves appropriately, and they were afraid to say no to the clients and the projects that did not light them up. 

In this podcast, you’ll get the practical, realistic, no holds barred information you need NOW, so you can get clear about the people, projects, and pay you actually want. 

Yes, my goal is to help you manage client disputes, but I also want you to take what you learn here and prevent client disputes in the future! I want to help you confidently navigate client relationships so you can protect your peace, your heart, and your reputation. 

Today, and every day together on this podcast, we’ll think big. No more fear! No more whack a mole with client disputes - we’re going to fix the problem and prevent the problem in the future - letting the world know you deserve to be treated with respect, paid fairly, and not nickel-and-dimed for the amazing work you do.

New episodes usually drop every other week so you have time to implement what we talk about in each episode. To get the most out of our time together, I encourage you to listen to each episode at least twice. Your brain needs time to process what we’re going to cover together, so give it the space and time it deserves and implement the tips, strategies, and scripts I’m going to give you on the show.

So, for now, hit follow on your podcast platform and share this podcast with another creative who struggles with work/life balance and who wants to create the life and career they dream about, too! After you listen to a few episodes, I’d love it if you’d leave a 5-star rating and review and tell me what you loved most, and don’t forget that you can send me a voice note and ask any question you have about how to manage your client disputes. I’ll answer your question, and I might even invite you to join me on the show for live coaching!

So, with that, I will let you get back to your day, thanks so much for listening. I’m super excited about what’s to come and once you see how easy it is to really, truly have the life you want, you’re going to kick yourself for all the years you spent stressed out!