Thank you Listeners, Now go, Create the Magic!
Customers First Podcast
Due to personal reasons, I will be stepping away from Customers First & the podcast to focus on my family. I want to thank you all for your loyalty and support you have shown me over the last 4 years, and I am forever grateful to each and every one of you. After today, there will be no new content being posted for an undetermined period of time. I ask that you respect our privacy during this time.
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Building Customer Connections, and Adapting to Trends with Jamaul Ford
Customers First Podcast
On this episode of the Customers First podcast, I'm joined by Jamaul Ford, a second-generation entrepreneur who embodies the essence of empathy and community-driven business practices. Our discussion dives deep into his entrepreneurial journey, where he shares insights garnered from a diverse range of experiences in B2B collaborations, emphasizing the power of genuine connection in business. As we explore the importance of understanding market needs, Jamaul stresses the significance of integrating microeconomic principles into business strategies. He advocates for conducting thorough research,...
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Tactical Empathy in Coaching with Mike Viane
Customers First Podcast
On this episode, I welcome Mr. Mike Viane, a certified business and executive coach, to the Customers First Boardroom. With an impressive 30-year career in the movie industry, including roles at major studios like Warner Bros, Mike brings invaluable insights into the intersection of business acumen and storytelling. Currently, he's the owner of Focal Point Coaching, where he helps a range of clients—from executives to entrepreneurs—navigate growth and organizational reinvention. Mike has learned to work with various personality types in high-pressure environments and how to facilitate...
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Future-Proofing Careers Against Automation with Sonja Price
Customers First Podcast
On this episode of the Customers First Podcast, we delve into a thought-provoking conversation with Sonja Price, a future-of-work strategist, executive branding expert, and career acceleration coach. With extensive experience working with professionals from leading companies such as Google, Meta, and Microsoft, Sonja has dedicated the past 15 years to empowering ambitious individuals by helping them navigate their careers to achieve promotions and build impressive personal brands. As the founder of Infinite Leaders and Dynamo Careers, she discusses the importance of remaining relevant and...
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High-Touch Service in Cybersecurity with Alison Dixon
Customers First Podcast
On this episode, I had the pleasure of speaking with Alison Dixon, the Chief Customer Experience Officer at Portnox, a leader in zero-trust network access control. Alison’s unique insights stem from her diverse background, which encompasses various roles in HR, sales enablement, and IT. As we dove into the conversation, Alison shared her journey of building a customer experience organization from the ground up at Portnox, emphasizing the importance of prioritizing customer relationships in a rapidly growing tech environment. Alison recounted her initial days at Portnox, which began as a...
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The Future of Small Business Technology with Ken Cox
Customers First Podcast
On this episode of the Customers First Podcast, I have an insightful conversation with Ken Cox, President of River City Internet Group and the mind behind InLink.com—a platform dedicated to providing small businesses and solopreneurs with the essential tools needed for success. Ken passionately shares his journey from a challenging childhood to becoming a key player in the tech industry, illuminating how his early experiences shaped his approach to empowering entrepreneurs. Ken discusses the disparities he observed in the business landscape, particularly regarding the resources...
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Creative Entreprenuership with Alexis Boyett
Customers First Podcast
On this episode of the Customers First Podcast, I engage in an insightful conversation with Alexis Boyett, a dynamic entrepreneur whose career encompasses modelling, acting, and immersive experience design. As the founder of Company with Character and The Bippity Platform, Alexis embodies a vision rooted in connection, creativity, and empowerment, guiding individuals to forge deeper connections with themselves and one another. Our dialogue traverses her unique journey, starting from her early days in Los Angeles, where she sought validation through modelling and acting after overcoming past...
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Transforming Customer Experience using LinkedIn with Al Kushner
Customers First Podcast
On this episode of the Customers First Podcast, I had the pleasure of speaking with Al Kushner, a renowned thought leader and author known for his expertise in AI-driven personal branding strategies on LinkedIn. As the conversation unfolded, Al shared invaluable insights and practical tips aimed at helping professionals leverage the power of LinkedIn to build their brands and foster authentic relationships. We began our dialogue by delving into Al’s inspiration for his book, "The AI LinkedIn Advantage: Unleash the Power of AI and Dominate the Competition," where he identified a gap in...
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Customer Experience is Not a Cost Center with Ryan Rael
Customers First Podcast
On this episode, I dive into an enlightening conversation with Ryan Rael, a certified customer experience strategist and founder of Tight Ship CX. We explore how businesses can elevate their customer experience by streamlining operations and optimizing customer journeys while leveraging the right technology. Ryan details the importance of customer feedback and technology in shaping exceptional customer journeys. He emphasizes how the blend of innovation from small businesses and the structured processes of corporate environments can create powerful strategies for growth and improved...
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Personalization of Women's Healthcare with Amita Sharma
Customers First Podcast
On this episode of the Customers First podcast, I engage in a powerful discussion with Amita Sharma, co-founder of NourishDoc, a holistic wellness platform designed specifically for midlife women. Amita shares her journey through the debilitating symptoms she faced, underscoring how these experiences motivated her to create a platform that emphasizes empathy, personalization, and trust to meet the needs of underserved populations. Amita takes us through her vast background in high-tech, which provided her with a unique perspective on the gaps prevalent in healthcare. After experiencing her...
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On this episode of the Customer's First Podcast, I am joined by Liz Weber, a distinguished business advisor, author, and organizational culture expert, to delve into the intricacies of leadership and company culture in today's fast-paced environment. Liz, with her vast experience and MBA in international business, shares her journey from a rewarding career with the State Department to becoming a trusted consultant for executives navigating the complexities of managing people and processes.
As we explore the pressing challenges facing leaders today, Liz highlights the overwhelming nature of constant change, particularly since the pandemic. In her experience, identifying priorities has become paramount, as many leaders often find themselves mired in micromanagement rather than effectively delegating tasks to their teams. We discuss how critical it is for leadership to step back and empower their subordinates to take ownership of their roles, which fosters a more engaged and proactive workforce.
Liz provides keen insights into the resistance leaders often exhibit, especially regarding trust and delegation. She explains her approach to helping leaders recognize that their hesitance to empower others can stifle development and lead to a disengaged culture. Through training and one-on-one coaching, Liz assists leaders in redistributing responsibilities, ultimately transforming their organization into a more balanced and efficient entity.
We also delve into the critical role of corporate culture and its direct impact on employee satisfaction. Liz challenges listeners to consider how their teams feel about coming to work on Monday mornings, pointing out that a disengaged workforce reflects poorly on customer experiences. Through simple yet profound questions, Liz encourages leaders to confront hard truths about employee morale and actively create an environment where everyone feels valued and heard.
Through Liz's expertise and genuine passion for leadership development, this episode aims to inspire leaders to cultivate a culture that prioritizes not just the customer experience but also the well-being and engagement of their employees, fostering a cycle of positivity and productivity that resonates throughout the organization.
Timestamps:
7:00: Current Challenges for Leaders
10:58: Micromanagement and Leadership Effectiveness
15:06: The Importance of Strategic Planning
21:55: Focus on Company Culture
26:17: Maintaining Momentum in Culture Change
Liz's Contact Information:
Website: https://www.wbsllc.com
LinkedIn: LizWeberCMC
Tacey's Contact Information:
Website: taceyatkinson.com
LinkedIn: TaceyAtkinson
Thank you for tuning in, and I look forward to having more valuable conversations together in the future.
Remember:
Customer-Centric Cultures Create Magical Customer Experiences.
Now Go, Create the Magic!