Intentional Choices in Leadership with Sylvie Di Giusto
Release Date: 03/11/2025
Thank you Listeners, Now go, Create the Magic!
Customers First Podcast
Due to personal reasons, I will be stepping away from Customers First & the podcast to focus on my family. I want to thank you all for your loyalty and support you have shown me over the last 4 years, and I am forever grateful to each and every one of you. After today, there will be no new content being posted for an undetermined period of time. I ask that you respect our privacy during this time.
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info_outlineOn this episode, I speak with Sylvie DiGiusto, the world's first 3D immersive keynote speaker, whose innovative presentation approach reshapes how we engage with audiences. Sylvie brings a wealth of experience from her 20-year corporate journey in retail and tourism, where she honed her skills in leadership development, building one of the most prominent leadership academies in Europe. Our conversation delved into her signature framework, "The Power of Choice," which empowers leaders to make intentional decisions that significantly impact their teams and customers.
Sylvie articulates her passion for fusing customer-centric leadership with effective communication. She reveals how the realization that many candidates exhibit a discrepancy between their perceived and actual performance influenced her career path. This realization led her to examine the nuances of first impressions and unconscious biases, which profoundly affect how individuals and organizations are perceived. Together, we explore how these biases play a role in the customer experience and how leaders can bridge the gap between perception and reality.
Our discussion also touched on the critical nature of first impressions in customer relationships and team dynamics. Sylvie illustrates this with vivid scenarios, demonstrating how instant judgments shape our interactions and the narratives we believe. She also introduces her ABCDE framework, which includes Appearance, Behavior, Communication, Digital Presence, and Environment, offering a comprehensive guide for individuals looking to refine how they present themselves in the business world.
Throughout our conversation, it became evident that Sylvie's commitment to bridging the gap between leadership and customer-centricity presents a new paradigm for enhancing organizational culture and driving long-term success.
Sylvie's Contact Information:
Website: https://sylviedigiusto.com
LinkedIn: @sylviedigiusto
Social Media: @sylviedigiusto
Tacey's Contact Information:
Website: taceyatkinson.com
LinkedIn: TaceyAtkinson
Thank you for tuning in, and I look forward to having more valuable conversations together in the future.
Remember:
Customer-Centric Cultures Create Magical Customer Experiences.
Now Go, Create the Magic!