DC143 Interview: Kelly Goto on Universal Design and More
Design Critique: Products for People
Release Date: 06/10/2020
DC168 Interview: Viktor Rydal on the Nomono Sound Capsule
Design Critique: Products for People
This is our last episode for a while, but is well worth the wait! We have an interview with Viktor Rydal, industrial designer from Nomono, who talks with Tim about the Nomono Sound Capsule. Visit the to see and hear their demonstrations. This truly innovative solution records conversations with its custom lapel mics into its Sound Capsule hub, and their cloud application removes bad room acoustics to create astoundingly good audio from rooms that did NOT sound good to begin with. It's an interviewer's dream come true. Whether used by user researchers, journalists, or conference organizers,...
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DC167 Interview: Dushyant Kanungo on Enterprise UX
Design Critique: Products for People
Dushyant Kunungo joins Timothy Keirnan for a discussion about enterprise UX. * Duhsyant's professional background * The importance of user experience to employees working in an enterprise--both to their morale and their productivity. * Dushyant and Tim share eyebrow-raising anecdotes from enterprise user experience projects they have been on. Employees need effective, efficient, and enjoyable products/tools as much as external customers do. * Dushyant talks about his book, UX Decoded: Think and Implement User-Centered Research Methodologies, and Expert-Led UX Best Practices. You can...
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DC166 Interview: Publisher Barry McBride on Content Strategy at The Orange and Brown Report
Design Critique: Products for People
Barry McBride joins Timothy Keirnan to discuss the history and content strategy of The Orange and Brown Report, an independent news and analysis business catering to Cleveland Browns football fans. The Orange and Brown Report offers both free and paid subscription tiers of news and interaction with its beat writers and analysts. Across 80 minutes, Barry talks about: * The origin of his Cleveland Browns fan advocacy and community-building in 1995, when Browns ownership and the NFL betrayed Browns fans by moving the team to Baltimore and the legacy media refused to cover all aspects of the...
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DC165 Interview: Matt Ranta on Improving UX for E-Commerce
Design Critique: Products for People
Matt Ranta, head of practice at , joins Tim for a discussion on how companies can and should improve their digital interactions with customers, whether they are B2B or B2C. Whether it's in email messages or web pages, details matter. 03:47 The importance of proofreading marketing email messages. 08:03 Use new image formats like webp and AVIF to increase speed of a website and its SEO. 17:06 Test a website with browsers besides Chrome, which not everyone will use. 22:00 Competitive intelligence tools and keywords 25:30 The useful website evaluation optimization tool https://pagespeed.web.dev/...
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DC164 Critique: 2023 Subaru BRZ
Design Critique: Products for People
Eric Penn joins Tim Keirnan and Ken Mayer to discuss the first customer experience phases of his new 2023 Subaru BRZ after a month of ownership. The "Toyobaru Twins" (Toyota GR86 and Subaru BRZ) are the same car with some slight differences. This vehicle is one of the best examples of "user-centered design" we have ever encountered in a product, and Tim owned the first generation for four blissful years. Eric has purchased the long-awaited and much celebrated second generation, and we go into intense detail on our first four defined phases of the customer experience: Encounter (02:44) Decision...
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DC163 Interview: John Leavitt On Industrial Design
Design Critique: Products for People
John Leavitt, Senior Industrial Designer at , joins Timothy Keirnan for a conversation about industrial design, using two firefighting products as a starting point. Besides the two case studies, we talk about general design process and philosophies, methods, education recommendations, and our ambitions for a world in which UX includes respect for users' privacy and security as a selling point. 00:00 Introduction 03:30 Design Process 08:06 Self Contained Breathing Apparatus case study 19:45 Fire Truck Inventory Feature case study 36:45 How does John recommend people learn industrial...
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DC162 Critique: 2022 Kia Niro EV
Design Critique: Products for People
David and Jo Lau discuss the five phases of customer experience with their 2022 Kia Niro EV (Encounter, Decision, Purchase, Initial use, and Longitudinal use). Vehicle purchases are often a negotiation of two or more people's preferences and needs in domestic situations, and we are delighted to have talked with the Lau family about their customer journey. The human-machine interfaces (HMI) in the cockpit are the simple and effective designs we're used to seeing from Hyundai-Kia vehicles, and Tim was most impressed with the EV charging indicators on top of the dashboard that face through...
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DC161 Critique: Private Selection Frozen Pizza
Design Critique: Products for People
Larry Rusinsky joins Tim Keirnan for a new kind of episode: critiquing the user experience of food. Because the UX of food is so very subjective based on genetics, culture experiences, individual preferences, and a potential inconsistency of "production" for a particular dish, frozen foods are at least somewhat consistent in their production. Our critique is of Kroger's house brand Private Selection Artisan Stone Fired Pizza in the Cuban-Inspired Ham & Swiss flavor. We also ate a "control pizza" to attempt to create a reference point to describe the test pizza and which listers can...
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DC160 Critique: PineTab tablet
Design Critique: Products for People
Yousef Hegazi joins the show to help Tim Keirnan critique PineTab, a low-cost 10-inch tablet that uses Linux as its operating system instead of iOS, Android, or Windows. Pine64 provides "system on a chip" computing devices that run free and open source software (FOSS) as their operating system and applications. The PineTab follows earlier projects such as the PineBook/PineBook Pro (a laptop), the PinePhone and PinePhone Pro (a smartphone), and the PineTime (a smart watch). Projects are shipped early to a community that can help with development and, at some point, the project will be ready...
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DC159 Interview: John Loss on his book Not Always Homeless
Design Critique: Products for People
John Loss joins David Mettler and Tim Keirnan to talk about his book Not Always Homeless, created from ethnographic interviews with local people who were homeless in his area. Its subtitle is "The personal stories of 13 people who survived and escaped a life on the streets". After we discussed how he published his first book at age 80 based on interviews with homeless people in the Niagara Falls area of New York State, we talked about about the 501c3 charity he and some fellow concerned citizens created to help local people without homes build a more stable life for themselves, called...
info_outlineKelly Goto, owner and principal of gotomedia and gotoresearch, joins Timothy Keirnan for a discussion about universal design and related topics. Dave M-R and Tim discussed Kelly's excellent 2018 article about professional terminology in episode 135 last year. Now she is on the show herself to cover a fun range of topics, including
- Universal Design,
- Inclusive Design,
- Accessibilty,
- Japanese design, and
- Designing for an aging population
It's 45 minutes of serious discussion that doesn't take itself too seriously. Kelly provided the following links to continue the learning after you're done listening:
http://www.universaldesign.com/
(great story about Target in there -- it is a "design for all" store.
http://www.inclusivedesigntoolkit.com/
https://www.service-design-network.org/
https://www.ageinplacetech.com/
( a tech blog run by a friend / colleague of mine)