S2 EP 14: Knowing When to Upsell And When To Focus On Connecting With Your Customers
Creating A Buzzworthy Business
Release Date: 11/10/2020
EP 52: Helping Moms Get Sh*t Done Using Productivity and Planning Ft. Coya Houston
Creating A Buzzworthy Business
In this episode, you will learn all about productivity and planning and how Coya Houston helps her clients plan their life, all while balancing family. Coya shares tips and tricks on how to limit overwhelm by creating routines and implementing structure to limit choas. She teaches women how to tackle their goals in their personal life all while living out their own dreams. Learn how Coya lives her daily life and get sh*t done as a wife, mom, and business woman. check her out: herdailyguide.com Instagram: xocoya
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EP 51: How To Use Confidence To Create Experiences Through Brand Photos Ft. SMarche Photography
Creating A Buzzworthy Business
On this episode, we are speaking with Shekeidra, owner and operator of SMarche Photography. Shekeidra spoke about how she built her business and what we see of her today. We highlighted how she created an unique customer experience, that teaches her clients how to use their confidence in front of the camera to capture the best photos. Shekeidra focuses on brand photography that will not only produce beautiful photos but allow her clients to use those images to stand out in their brands. Watch full interview on Youtube: Check her out: IG: @smarchephoto
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EP 50: Uplevel Your Product Base Business With The Ultimate Customer Experience Ft. Attyre Delivery.
Creating A Buzzworthy Business
Learn how to implment the ultimate luxury customer experience with Attyre Delivery. I sat down with Rhea Perkins, Owner and operator of Attyre Delivery and spoke all things cusotmer experience. What is Attyre? Oh let me tell you! Attyre is a luxury delivery service in the Metro Atlanta area servicing Bakeries, Special Occasions, and Boutiques with a white glove service. Rhea and myself sat down and spoke about what a luxury experience looks like for product delivery and how she created this niche specific business. Check Out Attyre: Instagram: @attyredelivery Watch us on YouTube: ...
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S3 EP 14: Turning Customer Critiques Into A Goldmine
Creating A Buzzworthy Business
In this episode, Dominique talks about how business owners should received feedback from current clients to improve their processes and programs for the future. She shares a few tips on how to compartmentalize information to make proper adjustments to your offers. Customer's providing feedback isn't always easy to digest but that's where all the information and data research lies. Instead of always testing offers, listening to your customers and clients will allow you to implement changes straight from their minds. As always….. If you’re in need of improving your customer...
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S3 EP 13: 3 Tips To Close The Gap In Your Customer Experience
Creating A Buzzworthy Business
In this episode, Dominique shares research on how businesses are hurting by not keeping the customer experience front of mind. She shares statical data on how business owners market one thing and provide another once people pay them. Dominique gives 3 tips on how to close the gap in your customer experience and how to lean on your current clients to improve your offers. As always….. If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below: Follow me on Instagram @dominiquestaylor...
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S3 EP 12: How To Determine Constructive Criticism vs A Unfit Client
Creating A Buzzworthy Business
In this episode, Dominique has a much needed conversation around receiving constructive criticism vs identifying when a unfit client is just complaining. She explains how you can discern when someone is a misalignment for you and your business. Dominique touches on how to identify feedback in the conversation and what to specifically pay attention to when having conversation with clients. As always….. If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below: Follow me on Instagram ...
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S3 EP 11: Case Study: How Joe Budden Failing As A Leader, Tarnished The Customer Experience
Creating A Buzzworthy Business
In this episode, Dominique used the Joe Budden Podcast as a case study to break down the role of a Executive and their leadership responsibilities. She shares 7 points of reference of her takeaways of the spiraling relationship between Joe Budden and his fellow co host and their exit. She touches on how leading a team is a direct reflection their level of commitment and experience your audience will have. If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below: Follow me on Instagram ...
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S3 EP10: What It's Costing You NOT To Focus On Your Customer Experience
Creating A Buzzworthy Business
In this episode, Dominique shares tips to focus on to improve your customer experience. She highlights areas in your business that can potentially be hurting your customer experience and how to improve. She shares some industry definitions and statistics on the costly mistakes associated with the customer experience to drive the point home. As always….. If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below: Follow me on Instagram @dominiquestaylor Website
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S3 EP 9: Your Poor Marketing Strategies Is Ruining Your Customer Experience
Creating A Buzzworthy Business
In this episode, Dominique talks about how your marketing is ruining your customer experience. She explains the importance of using proper language to convey the right messaging to your perspective clients that will provide clear expectations on what they can expect to receive. The use of proper language demonstrates exactly how you will show up in your business to help them. During the buyer's journey, there decision to purchase is NOT based on your service offer but more linked to how they are connected to you. Marketing to them one way but showing up another will ruin your reputation...
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S3 EP 8: Rewarding Current Clients To Keep Them In Your Buying Lifecycle
Creating A Buzzworthy Business
In this episode, Dominique continues the discussion on the breakdown of her framework to help her clients build and create a luxurious customer experience. She explains the 3rd pillar in her framework and its relevance to rewarding current clients and building brand advocates to market your business. She finalizes the conversation on her framework and provides a few gaps in the current service industry on how people aren't locked in on the current climate of their service offers. Dominique expresses the importance of retaining clients and provided statistical data to drive the point...
info_outlineIn this episode, Dominique shares information on knowing the right time to upsell to new and existing clients and when to focus on connecting with them. Often time she sees business owners focusing on hitting specific revenue goals and when doing so, the connection you should be building with your customers falls short.
Dominique explains how the real success is in the success of others, not how much revenue you can generate to prove your process. Once you master your process, you can do that "thing" over and over, but can your customers see success doing that "thing" ?
The main takeaway from this episode is, to focus on getting other people results and the revenue and retention in your business will speak directly to the success you're experiencing.
If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:
https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule
Follow me on Instagram
@dominiquestaylor