Creating Unforgettable Policyholder Experiences with Matt Berman, President of Foresters Financial
Release Date: 05/10/2023
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Inside MetLife’s New Strategy for Tech and Operations with Bill Pappas
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In this episode, host speaks with , EVP and Head of Global Technology and Operations at MetLife, about how MetLife is operationalizing transformation at scale, and what that means for the future of the life insurance sector. Bill outlines the pillars of MetLife’s new enterprise strategy, New Frontier, and walks through the company’s investment in simplifying infrastructure, reengineering customer journeys, and implementing their own AI platform that combines generative, agentic, and classical AI. Bill also discusses how MetLife is approaching data readiness, from governance and...
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Modernizing Annuity Distribution with Joe Maringer, MassMutual Ascend
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In this episode of Life Accelerated, host welcomes , SVP and National Sales Manager at MassMutual Ascend to explore how annuity distribution is being reshaped by digital transformation and shifting market dynamics. Joe discusses how MassMutual Ascend is adapting to today's market by investing in technology to streamline advisor workflows, simplify purchases, and enhance in-force management. He shares insights from overcoming operational challenges during a rebrand and improving customer experience. Joe also highlights the role of AI and predictive analytics in enabling faster customer...
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In this episode of Life Accelerated, host sits down with , VP and Head of Underwriting Risk & Innovation of M Financial Group, to discuss how innovation is reshaping underwriting and risk management in life insurance. Andrew breaks down the innovative steps M Financial Group is taking to streamline underwriting processes, from embracing electronic health records to championing industry-wide data standardization. He shares how the company is tackling the challenges of high-net-worth insurance, balancing risk-sharing with the need for personalized service. This conversation provides...
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In this episode of Life Accelerated, host Olivier LaFontaine sits down with , Chief Technology Officer at ClearView, to explore the realities of large-scale digital transformation in life insurance. Michael shares his experiences leading ClearView’s migration to a modern policy admin platform, tackling legacy system challenges, and ensuring data readiness for a seamless transition. As an ultra-marathon runner, he draws compelling parallels between endurance sports and the long, strategic journey of digital modernization. From navigating data complexities to redefining the advisor...
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In this episode of Life Accelerated, host Anthony O’Donnell introduces , Equisoft’s Chief Product Officer, as the new host of the podcast. Olivier shares his perspective on the unique challenges facing life insurance carriers, from navigating 20-year transformation timelines to achieving vendor independence and embracing generative AI. He highlights how low-code/no-code solutions and modernizing legacy systems play a pivotal role in helping carriers adapt to market shifts and regulatory changes while maintaining long-term operational stability. Listeners will hear Olivier’s vision...
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AI, CX, and the Insurance Revolution: Insights from Industry Leaders with Anthony O’Donnell
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In this special episode of Life Accelerated, host Anthony O'Donnell revisits thought-provoking conversations with some of the most influential leaders in the life insurance industry during 2024. These discussions delve into the accelerating pace of technological change and its profound impact on customer expectations, operational efficiency, and employee engagement. Through these dialogues, the episode examines how insurers are redefining traditional practices to address the shifting demands of the industry while staying true to their core mission of supporting policyholders and their...
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Revolutionizing Insurance Operations with AI with Karen Leggett, Manulife
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Promoting Long, Healthy Lives Through Digital Transformation with Jean Olive, John Hancock
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Host Anthony O'Donnell sits down with , CIO of , to discuss the company's impressive journey towards digital transformation and its focus on enhancing customer experience. Jean shares her engineering background and diverse industry experience, discussing John Hancock’s mission to promote long, healthy lives through innovative initiatives like vitality behavioral insurance. The discussion covers the significant role of AI and data-driven strategies in revolutionizing underwriting, sales applications, and overall customer satisfaction. In this episode, listen to how John Hancock is...
info_outlineMatt Berman, a dynamic leader in the life insurance industry, brings over 16 years of experience to the table. Having held senior roles in product distribution and customer experience, Matt now serves as the President for both the US and Canadian markets at Foresters, a financial services company focusing on life insurance and investments. With a passion for delivering unique, value-driven experiences for policyholders, Matt is a key figure in driving Foresters' digital transformation journey, creating impactful and engaging solutions for members.
In this episode, Matt covers the transformation of the life insurance industry through digital innovation, how modern technology can boost customer engagement, the importance of adapting your product offerings to address ever-changing customer expectations, the implications of the COVID-19 pandemic on the life insurance landscape, and more.
Key Takeaways
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Digital transformation speaks to the experience you deliver for your end consumer, your agents and advisors, and–most importantly–your employees.
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Digital transformation is a way to enable advisors to make their impact on the consumer more effective, as life insurance is complex and everyone has a different circumstance.
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Engagement informs better business quality and a better, more mutually profitable relationship with the customer and state-of-the-art systems allow for more value and the ability to stay in touch with customers' needs as they evolve.
Timestamps
[00:00] - Introduction to Matt
[03:10] - Matt Berman's Background and Skills
[08:41] - Digital Transformation and Life Product Evolution
[11:28] - Distribution and Technology
[14:34] - Foresters Strategic Plans
[19:27] - Foresters Digital Transformation Journey
[22:49] - Sales-Related Systems
[24:30] - Foresters' Conception of Customer Engagement
[27:45] - COVID's Impact on Foresters
[30:46] - Making Life Insurance Compelling
Resources
Learn more about Foresters Financial