Innovating Insurance to Empower Families with Fred Tavan, SVP and Chief Pricing Officer of Legal & General America
Release Date: 11/08/2023
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In this episode of Life Accelerated, host sits down with , VP and Head of Underwriting Risk & Innovation of M Financial Group, to discuss how innovation is reshaping underwriting and risk management in life insurance. Andrew breaks down the innovative steps M Financial Group is taking to streamline underwriting processes, from embracing electronic health records to championing industry-wide data standardization. He shares how the company is tackling the challenges of high-net-worth insurance, balancing risk-sharing with the need for personalized service. This conversation provides...
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In this episode of Life Accelerated, host Olivier LaFontaine sits down with , Chief Technology Officer at ClearView, to explore the realities of large-scale digital transformation in life insurance. Michael shares his experiences leading ClearView’s migration to a modern policy admin platform, tackling legacy system challenges, and ensuring data readiness for a seamless transition. As an ultra-marathon runner, he draws compelling parallels between endurance sports and the long, strategic journey of digital modernization. From navigating data complexities to redefining the advisor...
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Meet the New Host of Life Accelerated, Olivier Lafontaine
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In this episode of Life Accelerated, host Anthony O’Donnell introduces , Equisoft’s Chief Product Officer, as the new host of the podcast. Olivier shares his perspective on the unique challenges facing life insurance carriers, from navigating 20-year transformation timelines to achieving vendor independence and embracing generative AI. He highlights how low-code/no-code solutions and modernizing legacy systems play a pivotal role in helping carriers adapt to market shifts and regulatory changes while maintaining long-term operational stability. Listeners will hear Olivier’s vision...
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AI, CX, and the Insurance Revolution: Insights from Industry Leaders with Anthony O’Donnell
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In this special episode of Life Accelerated, host Anthony O'Donnell revisits thought-provoking conversations with some of the most influential leaders in the life insurance industry during 2024. These discussions delve into the accelerating pace of technological change and its profound impact on customer expectations, operational efficiency, and employee engagement. Through these dialogues, the episode examines how insurers are redefining traditional practices to address the shifting demands of the industry while staying true to their core mission of supporting policyholders and their...
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Revolutionizing Insurance Operations with AI with Karen Leggett, Manulife
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In this episode of Life Accelerated, host Anthony O’Donnell sits down with Global Chief Marketing Officer at Manulife, for an insightful look into how AI and digital transformation are reshaping the insurance landscape. With a rich background spanning top leadership roles in banking and insurance, Karen shares how she’s leading a customer-centric revolution, integrating AI, advanced analytics, and innovative technology to enhance customer experiences and streamline operations. Karen discusses Manulife's strategic approach to AI, sharing transformative projects like their internal AI...
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Unlocking the Potential of AI for Life Insurance Leaders with Richard Wiedenbeck, Ameritas
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In this episode of Life Accelerated, host Anthony O’Donnell brings you an illuminating conversation with , Chief AI Officer at Ameritas. With a wealth of experience in the life insurance and technology sectors, Richard has seamlessly transitioned from his role as CIO to his pioneering position as Chief AI Officer. This title alone signifies Ameritas's progressive strides in adopting artificial intelligence. Richard's background makes him an authoritative voice in discussing the digital transformation landscape within the life insurance industry. This episode offers a deep dive into how...
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Promoting Long, Healthy Lives Through Digital Transformation with Jean Olive, John Hancock
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Staying Customer Focused in Digital Transformation with Niki Manby, Mutual of Omaha
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Host Anthony O'Donnell welcomes , Chief Strategy and Innovation Officer at to share the remarkable journey of the company’s digital transformation that has boosted the success of the company. Niki shares her extensive experience in financial services and fintech, showcasing how she's driving change and ensuring the company remains competitive and customer-focused. They explore the unique challenges of the insurance sector, the impact of agile methodologies, and the potential of emerging technologies such as AI to revolutionize the industry. In this episode, you’ll hear...
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Great leaders in digital innovation often start their journey in diverse fields. is an exceptional leader at Unum whose impressive journey from entertainment law to overseeing transformative initiatives at the 175-year-old company is a testament to the potential for multidisciplinary approaches in driving organizational change. Host Anthony O’Donnell speaks with Dora, the Senior Vice President of Transformation, in this episode about how Unum is leveraging digital technologies to transform its operations, enhance customer experiences, and stay competitive in the ever-evolving life insurance...
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Simplifying Life Insurance Through Digital Transformation with Nick Rohan and Kevin Cummer, TruStage
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Host Anthony O'Donnell welcomes back , Director of Life Products, and , Director of Partner Management at TruStage Insurance to share the remarkable journey of TruStage’s digital transformation, which has not only redefined their brand but also set new benchmarks in the insurance industry. Kevin and Nick take us through the evolution of TruStage, from its roots as CUNA Mutual Group, primarily serving credit unions, to its current position as a major player in the direct-to-consumer insurance market. They discuss the strategic rebranding of TruStage and how it has unified its offerings under...
info_outlineLegal & General America is one of the nation's strongest life insurers, ranked number two for term life insurance providers in the US. Their sole focus is to safeguard families' financial well-being — and it has been for more than 70 years.
Fred Tavan, SVP and Chief Pricing Officer at Legal & General America joined the Life Accelerated podcast to share the importance of constantly reinventing yourself to stay ahead in a rapidly changing world, Legal & General America’s mission to offer good value life insurance coverage to as many US families as possible, the importance of embracing innovation and an omnichannel approach, and more.
Tune in to hear Fred and Legal & General America’s secrets on how they are taking over the life insurance industry.
Key Takeaways:
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Continually reinvent yourself, embrace change, and seek personal and professional growth opportunities.
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Embrace innovation and disruption to stay ahead of industry trends and leverage new technologies.
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Be adaptable and responsive to market demands to reach and serve customers effectively.
Timestamps:
[00:00] Introduction to the episode
[00:47] Where Fred began in his career and his experiences along the way
[04:28] Who Legal & General America is, and what they’re aiming to do
[05:55] What Fred’s job is, and what it consists of
[08:32] Legal & General America’s omnichannel strategy
[12:05] What Fred sees as the opportunities for disruption and what is the role of innovation in LGA strategy
[14:27] How Fred would summarize the competitive environment for term life
[17:20] How important digital transformation is for reshaping the term life market
[18:20] How LGA has been succeeding in the past couple of years
[19:33] What success looks like for LGA within the next few years
[22:34] If Fred thinks term life as having more of an emphasis on the health and longevity of the policyholder rather than just their mortality
[23:48] Where we can expect LGA to rank in the term life market in the next five years
[24:33] Closing
Resources:
Connect with Fred on LinkedIn: https://www.linkedin.com/in/fred-tavan-022b2b9b/
Learn more about Legal & General America: https://www.lgamerica.com/