Balancing Technology and the Human Touch in Digital Health with Michael Reidy Interaction Associates

Michael Reidy, a senior consultant at Interaction Associates, discusses the challenges and opportunities facing both new and experienced doctors, given the rise of virtual doctor visits and telemedicine, as well as the use of AI tools in the healthcare environment. While new doctors often possess strong technical skills, they may lack the interpersonal skills necessary to communicate effectively with patients. Experienced doctors may need a refresher on active listening skills to adapt to screen technologies.  While technology and AI tools can enhance the patient-doctor relationship by providing data and insights, the human interaction remains essential.

Michael explains, "We are a 55-year-old company that has worked with clients ranging from healthcare to nuclear power to finance services. So we're providing tools to organizations to empower leaders, managers, individual contributors, and coaches to encourage performance and enhance capability."

"New physicians are such a brilliant audience for us. I think usually because they're technically very brilliant. They have come through an exhaustive training and passed through many, many hurdles and bridges in order to arrive at their calling or their vocation. At the same time, they arrive with some experience of being with people who are sick or who are ill or who are wondering what is wrong with me, but not a lot. And so our job, we find, is to enable, to empower, and to engage the human side of the younger doctor. In fact, it applies very often to older practitioners also."

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