Omnichannel Healthcare Model Providing Care When Needed with Dr. Payam Zamani MY DR NOW TRANSCRIPT
Release Date: 04/23/2026
How Healthcare Organizations Use AI to Transform Patient Access and Revenue Cycle Management with Patty Hayward Talkdesk TRANSCRIPT
Empowered Patient Podcast
Patty Hayward, General Manager of healthcare and life sciences at Talkdesk, describes how a hybrid model of humans and AI is reshaping healthcare contact centers. Patient access and revenue cycle management are the primary, interconnected challenges for these centers, and modern large-language AI is being used to handle complex scheduling logic. Data analytics helps identify patterns in patient inquiries, predict demand peaks, and move care from reactive to proactive. The expectation is that AI agents will guide patients, becoming a normal and accepted part of healthcare. Patty explains, "I...
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How Healthcare Organizations Use AI to Transform Patient Access and Revenue Cycle Management with Patty Hayward Talkdesk
Empowered Patient Podcast
Patty Hayward, General Manager of healthcare and life sciences at Talkdesk, describes how a hybrid model of humans and AI is reshaping healthcare contact centers. Patient access and revenue cycle management are the primary, interconnected challenges for these centers, and modern large-language AI is being used to handle complex scheduling logic. Data analytics helps identify patterns in patient inquiries, predict demand peaks, and move care from reactive to proactive. The expectation is that AI agents will guide patients, becoming a normal and accepted part of healthcare. Patty explains, "I...
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Virtual Reality Therapy for Lazy Eye More Effective Than Traditional Patching with Scott Xiao Luminopia TRANSCRIPT
Empowered Patient Podcast
Scott Xiao, Co-Founder and CEO of Luminopia, is developing a novel, FDA -cleared VR-based treatment for neurovisual disorders with a primary focus on amblyopia, lazy eye, in children aged 4- 12 years old. This approach uses popular TV shows to create an engaging, effective therapy that trains the eyes to work together and is designed as a replacement for traditional eye patching. Clinical data indicate that the vision improvements from this therapy are durable and that the VR approach is well-received by children and their parents. Scott explains, "We are pioneering a new class of...
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Virtual Reality Therapy for Lazy Eye More Effective Than Traditional Patching with Scott Xiao Luminopia
Empowered Patient Podcast
Scott Xiao, Co-Founder and CEO of Luminopia, is developing a novel, FDA -cleared VR-based treatment for neurovisual disorders with a primary focus on amblyopia, lazy eye, in children aged 4- 12 years old. This approach uses popular TV shows to create an engaging, effective therapy that trains the eyes to work together and is designed as a replacement for traditional eye patching. Clinical data indicate that the vision improvements from this therapy are durable and that the VR approach is well-received by children and their parents. Scott explains, "We are pioneering a new class of...
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Providing Transparency in Prescription Drug Pricing with Joseph Kleiman Buzz Health TRANSCRIPT
Empowered Patient Podcast
Joseph Kleiman, President of Buzz Health, is working to improve price transparency and affordability of prescription drugs. He states that providing price transparency as early as possible in the prescription process is critical for prescribers, patients, and health plans to make better, more cost-effective decisions. To achieve true transparency, all parties in the ecosystem must cooperate and share data, moving beyond pricing visibility to fully integrate systems and use real-time information to improve patient adherence and lower costs. Joseph explains, "Buzz Health really focuses on...
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Providing Transparency in Prescription Drug Pricing with Joseph Kleiman Buzz Health
Empowered Patient Podcast
Joseph Kleiman, President of Buzz Health, is working to improve price transparency and affordability of prescription drugs. He states that providing price transparency as early as possible in the prescription process is critical for prescribers, patients, and health plans to make better, more cost-effective decisions. To achieve true transparency, all parties in the ecosystem must cooperate and share data, moving beyond pricing visibility to fully integrate systems and use real-time information to improve patient adherence and lower costs. Joseph explains, "Buzz Health really focuses on...
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Advanced Precision Diagnostics Accelerate Cancer Mutation Analysis with Dr. Bill Kerr Avalon Healthcare Solutions TRANSCRIPT
Empowered Patient Podcast
Dr. Bill Kerr, Co-Founder and CEO of Avalon Healthcare Solutions, highlights the critical role of advanced precision diagnostics and how these tools are driving true precision medicine, where therapies are targeted to specific genetic mutations. There have been significant innovations, such as less invasive liquid biopsies and the application of AI to interpret medical images and complex lab results, which provide faster analysis and make it easier to monitor disease over time. The future of diagnostics includes more routine tests and imaging to enable earlier interventions and more...
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Advanced Precision Diagnostics Accelerate Cancer Mutation Analysis with Dr. Bill Kerr Avalon Healthcare Solutions
Empowered Patient Podcast
Dr. Bill Kerr, Co-Founder and CEO of Avalon Healthcare Solutions, highlights the critical role of advanced precision diagnostics and how these tools are driving true precision medicine, where therapies are targeted to specific genetic mutations. There have been significant innovations, such as less invasive liquid biopsies and the application of AI to interpret medical images and complex lab results, which provide faster analysis and make it easier to monitor disease over time. The future of diagnostics includes more routine tests and imaging to enable earlier interventions and more...
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Evolution of Healthcare IT Management with Zack Tisch and Molly Kalinowski Pivot Point Consulting TRANSCRIPT
Empowered Patient Podcast
Zack Tisch, Partner of Portfolio Services, and Molly Kalinowski, Vice President of Managed Services at Pivot Point Consulting, describe how the role of IT in healthcare has evolved from a reactive, support function to a central strategic component of business. As AI becomes more important, healthcare systems are navigating a challenging environment and recognizing the need for managed services partners to handle day-to-day operations so they can better focus on big-picture goals and priorities. Zack and Molly emphasize the need to drive incremental changes to streamline provider data capture...
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Evolution of Healthcare IT Management with Zack Tisch and Molly Kalinowski Pivot Point Consulting
Empowered Patient Podcast
Zack Tisch, Partner of Portfolio Services, and Molly Kalinowski, Vice President of Managed Services at Pivot Point Consulting, describe how the role of IT in healthcare has evolved from a reactive, support function to a central strategic component of business. As AI becomes more important, healthcare systems are navigating a challenging environment and recognizing the need for managed services partners to handle day-to-day operations so they can better focus on big-picture goals and priorities. Zack and Molly emphasize the need to drive incremental changes to streamline provider data capture...
info_outlineDr. Payam Zamani, Founder and CEO of MY DR NOW, is directly solving the challenge of access to healthcare by creating a hybrid model that includes convenient walk-in clinics with extended hours, house calls, and virtual visits. This approach is consistent with modern on-demand expectations and attracting patients in dense urban areas as well as rural communities. Patient acquisition is driven by word-of-mouth and relationships with payers and hospital systems, to improve outcomes and reduce hospital readmissions. The model is also attractive to physicians by minimizing administrative tasks and flexible scheduling, leading to less burnout and higher retention.
Payam explains, "The big issue with healthcare, as we've seen it and that MY DR NOW has taken on, one of the most challenging issues of healthcare is accessibility. For far too long, there's been this discrepancy between what we believe and what we know as healthcare practitioners to be important versus reality, versus what actually happens. We have a tendency to focus on all the right things and give patients all the right instructions and directions, as far as focusing on prevention, cancer screenings, and annual wellness visits. And we tell them to manage their chronic conditions because it's important, and to take their medications. But in reality, what ends up happening is that patients have to take time off work just to be able to see their healthcare provider. They have to wait weeks or, in many instances, months in advance just to be able to get in to see someone."
"What MY DR NOW really set out to solve is how to deliver healthcare services in a manner that's more consistent with our daily lives, with what our expectations are. In a manner that makes more sense for working people, for working families, for moms and kids and for parents, and in a way that delivers better outcomes. And that's MY DR NOW in a nutshell."
"Well, along those same lines of accessibility and convenience, what we set out to do was first of all, build an omnichannel network. And what that means is having multiple modalities by which you can obtain healthcare services. So there are clinics, and we like to make sure that those clinics are ubiquitous, and we can expand on that here in a little bit. But we have clinics that are open seven days a week. They're open early and late, on weekends and holidays. They're open when you expect them and need them to be open. But more importantly, you can not only schedule an appointment for those clinics, but also walk in whenever you want. And just as importantly, you can walk in for anything you go to your family medicine office for. So it's not an urgent care where you're only going in for acute and episodic issues."
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