ERP130 - Project Delays and Failures, Breaking the Cycle
Evolved Radio
Today I’m speaking to , CEO of , once again. If you missed our previous episode together, Advanced Project Management——I highly recommend checking it out for some great insights. Today, we’re diving into a topic that’s been top of mind for me and, honestly, I believe not enough people in the MSP industry are paying close attention to it: project management and profitability. We’ll break down some eye-opening stats about how 25% of the MSP channel is either breaking even or losing money—and how poor project management is often the hidden culprit, even when service delivery is...
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ERP129 - Less Admin, More Impact: AI for MSPs
Evolved Radio
Today I’m joined by , CEO of . We’ll explore how Matt’s background as a software engineer and MSP operator led him to develop Mizo, an AI-powered help desk automation platform. We discuss the realities of AI adoption in the MSP industry, why AI agents can sometimes outperform humans in quality and consistency, and why Canadian companies have such an outsized impact in the global MSP software ecosystem. We’re talking MSP innovation, Canadian tech pride, and the real-world impact of agentic AI in service operations. Let’s get started! This episode is brought to you by . A...
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ERP128 - Critical Thinking, Career Change, and Identity
Evolved Radio
Today, my guest is , whose journey took him from planning a career in medicine, to becoming a Mandarin-speaking intelligence analyst with the FBI for 15 years, covering everything from cyber issues to counterintelligence and even terrorism. In this episode, we dig into what led Adam to the FBI, the unexpected turns in his career, and how pivotal moments—both personal and professional—prompted deeper reflection on identity, growth, and purpose. We discuss how he’s translated those experiences into his new chapter as a business owner, and talk about the importance of intuition, critical...
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ERP127 - Navigating the AI hype cycle
Evolved Radio
Today’s episode questions whether AI is delivering on all those big promises. There’s been a lot of talk in the industry recently—everything from the “doom cycle of AI” to conflicting opinions on what AI is actually capable of right now. Are we in the trough of disillusionment? Are we overselling the tech? Or are we undervaluing the real impact it’s having behind the scenes? To help break this down, I’m joined by two great guests: , CEO at and , co-founder and Chief of Magic at Thread. We dig into real-world examples, why so many AI projects are considered “failures,” and...
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ERP126-How to Build Better Teams and Avoid the Peter Principle Trap
Evolved Radio
Welcome back to the Evolved Radio Podcast! Today, I’ve got a really fun and insightful episode lined up for you. and I are diving into the “Peter Principle.” that all-too-familiar scenario where someone keeps getting promoted for being good at your job, but eventually land in a role where you’re suddenly feeling out of your depth. We chat about the common traps people fall into on the career ladder, why owners and managers struggle to let go, and how the difference between delegation, abdication, and micromanagement shapes the success of your team. Plus, we’ll dig into practical...
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ERP125 - Growing Your MSP with Co-Managed IT
Evolved Radio
Today I’m excited to bring you a really insightful conversation with Brian Largent. Brian brings nearly two decades of experience running an MSP that specializes in co-managed IT services, particularly in complex and regulated industries like healthcare and manufacturing. In this episode, Brian and I get into the nitty-gritty of co-managed IT. What it means, why it’s not just for large enterprises, and how his team lives and breathes this model for clients, unexpectedly in rural markets. We dive into the real challenges and opportunities of working alongside internal IT teams, what...
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ERP124 - Security as a Utility
Evolved Radio
Welcome back to the Evolved Radio Podcast! In today’s episode, I’m joined by with . Anup and I deep dive into one of the MSP industry’s hottest—and sometimes most confusing—topics: cybersecurity. But instead of focusing on the aftermath of a security incident (what they call “right of the boom”), we shift the conversation to proactive measures—what it really means to operate “left of the boom.” We unpack the concept of security as a utility, discuss how to utilize NIST and CIS frameworks, and explore fear-based selling. This episode is packed with insights that will help...
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ERP123 - Leading In The AI Arms Race
Evolved Radio
Welcome back to another episdoe of the Evolved Radio Podcast! In this episode, I’m joined by and with . Sure, AI is everywhere these days, but we cut through the hype to talk about how things actually changed when ChatGPT hit the scene and suddenly put powerful AI tools in the hands of everyone. Ryan shares how that breakthrough moment inspired him to roll up his sleeves and experiment with AI in real business scenarios. Peter talks about why New Charter decided to take a hands-on approach with AI, instead of just waiting around for vendors to figure it out. We talk honestly about...
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ERP122 - MSP Marketing Start Here
Evolved Radio
Today on the Evolved Radio Podcast, I’m joined by , the author of "," for a deep dive into the world of LinkedIn social marketing. This episode is perfect for MSPs looking to streamline their marketing efforts. Paul shares insights from his book, emphasizing the importance of simplifying marketing strategies and focusing on building long-term relationships through platforms like LinkedIn. He discusses practical steps like creating engaging content, leveraging LinkedIn's unique tools and features, and the power of setting up reliable marketing systems. Todd and Paul also explore the...
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ERP121 - The Timeless Wisdom of Seven Habits
Evolved Radio
Welcome to another insightful episode of the Evolved Radio Podcast! Today, we dig into the timeless wisdom of "The 7 Habits of Highly Effective People.” with Andrea Caldwell, VP of Coaching and consulting at Franklin Covey. Celebrating the book's 35th anniversary, Andrea sheds light on why Stephen Covey's principles have stood the test of time, attributing their longevity to the foundational truths they encapsulate. We explore how these habits have shaped our personal and professional lives, emphasizing the significance of paradigms, proactive behavior, and continuous self-renewal. Whether...
info_outlineWelcome to another episode of the Evolved Radio Podcast! In today's episode, I’m joined by Mike Psenka, CEO and Founder of Moovila, to delve into the world of project management, particularly in the MSP (Managed Service Provider) space. If you've ever wondered why projects just can’t seem to get delivered on time and how you could make your project delivery process better, you’re gonna love this one. We discuss the importance of understanding dependencies, the critical path, and how technology can streamline project management processes. Mike shares his insights on APMM (autonomous project monitoring and management) and its innovative features. Whether you work in a smaller MSP or a larger organization with a PMO, there's valuable advice for all. So join us as we explore the secrets, strategies, and challenges of managing projects in the ever-evolving world of IT.
This episode is brought to you by Evolved Management Training Courses.
Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done RIght course.