ERP125 - Growing Your MSP with Co-Managed IT
Evolved Radio
Today I’m excited to bring you a really insightful conversation with Brian Largent. Brian brings nearly two decades of experience running an MSP that specializes in co-managed IT services, particularly in complex and regulated industries like healthcare and manufacturing. In this episode, Brian and I get into the nitty-gritty of co-managed IT. What it means, why it’s not just for large enterprises, and how his team lives and breathes this model for clients, unexpectedly in rural markets. We dive into the real challenges and opportunities of working alongside internal IT teams, what...
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ERP124 - Security as a Utility
Evolved Radio
Welcome back to the Evolved Radio Podcast! In today’s episode, I’m joined by with . Anup and I deep dive into one of the MSP industry’s hottest—and sometimes most confusing—topics: cybersecurity. But instead of focusing on the aftermath of a security incident (what they call “right of the boom”), we shift the conversation to proactive measures—what it really means to operate “left of the boom.” We unpack the concept of security as a utility, discuss how to utilize NIST and CIS frameworks, and explore fear-based selling. This episode is packed with insights that will help...
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ERP123 - Leading In The AI Arms Race
Evolved Radio
Welcome back to another episdoe of the Evolved Radio Podcast! In this episode, I’m joined by and with . Sure, AI is everywhere these days, but we cut through the hype to talk about how things actually changed when ChatGPT hit the scene and suddenly put powerful AI tools in the hands of everyone. Ryan shares how that breakthrough moment inspired him to roll up his sleeves and experiment with AI in real business scenarios. Peter talks about why New Charter decided to take a hands-on approach with AI, instead of just waiting around for vendors to figure it out. We talk honestly about...
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ERP122 - MSP Marketing Start Here
Evolved Radio
Today on the Evolved Radio Podcast, I’m joined by , the author of "," for a deep dive into the world of LinkedIn social marketing. This episode is perfect for MSPs looking to streamline their marketing efforts. Paul shares insights from his book, emphasizing the importance of simplifying marketing strategies and focusing on building long-term relationships through platforms like LinkedIn. He discusses practical steps like creating engaging content, leveraging LinkedIn's unique tools and features, and the power of setting up reliable marketing systems. Todd and Paul also explore the...
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ERP121 - The Timeless Wisdom of Seven Habits
Evolved Radio
Welcome to another insightful episode of the Evolved Radio Podcast! Today, we dig into the timeless wisdom of "The 7 Habits of Highly Effective People.” with Andrea Caldwell, VP of Coaching and consulting at Franklin Covey. Celebrating the book's 35th anniversary, Andrea sheds light on why Stephen Covey's principles have stood the test of time, attributing their longevity to the foundational truths they encapsulate. We explore how these habits have shaped our personal and professional lives, emphasizing the significance of paradigms, proactive behavior, and continuous self-renewal. Whether...
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ERP120 - Rethinking vCIO: Future of vCIO
Evolved Radio
In this episode of the Evolved Radio Podcast, I’m joined by from . Alex and I continue the rethinking vCIO series. Alex is a long-time friend of the podcast, appearing in a very early episode of the pod (ERP031). I had him back to jam on vCIO again. We explore the importance of mature VCIO practices, the integration of AI and automation, and maintaining high standards in client services. Enjoy the continued conversation in rethinking the vCIO series.
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ERP119 - Rethinking vCIO: vCIO as a career
Evolved Radio
Today on the Evolved Radio Podcast, we continue our series on Rethinking the vCIO role in MSPs. I’m joined by from to discuss the challenges and opportunities of the vCIO role. We'll explore the importance of role clarity, client segmentation, and tips for distinguishing between account managers and vCIOs. Jim shares valuable insights into the need for a strategic approach when targeting different client segments and how MSPs can create value with vCIO services. Listen for more actionable strategies to refine your client interactions and elevate the services you provide. This episode is...
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ERP118 - Rethinking vCIO: Understanding The Client Experience
Evolved Radio
On this episode of Evolved Radio, we’re continuing our rethinking vCIO series with from . Adam helps give a fresh perspective. Adam has years of experience as a director of security and as a vCIO in the corporate world. He has great insight on what it’s like sitting on the other side of the table from a typical MSP. In this episode, Adam shares a compelling story from his career, highlighting the crucial role of curiosity in client interactions. Whether you're an MSP owner, a vCIO, or someone looking to enhance client relationships, this episode is packed with...
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ERP117 - Rethinking vCIO : Adapting The Role For Better Outcomes
Evolved Radio
In today's episode, I’m joined by from . In the last episode, Luis Giraldo and I were talking about vCIO. Alex was listening to the episode and took up my challenge to fight us in the comments. Alex has lots of opinions and experience in the vCIO field, having built one of the leading platforms for vCIO out there. Interestingly, even Alex says he hates the term vCIO and explains why. We also discuss "firing" clients, the critical role of communication in maintaining positive relationships, agendas, and the nuanced roles required in smaller MSPs. This is another episode packed with insights...
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ERP116 - Rethinking vCIO: Delivering Real Client Value in MSP Services
Evolved Radio
Today, I’m chatting with my old friend , Chief Experience Officer at Scalepad. Luis and I are discussing how most of our industry might be doing vCIO all wrong. vCIO has the Critical Objective of creating real client value by delivering services that lead to genuine business outcomes, but many struggle to make this a reality. We discuss why people hate the vCIO title and ideas about what we should call it instead. We discuss some common pitfalls, like focusing too much on tools over processes. Whether you’re trying to start or improve your vCIO process, this episode is a must-listen. So...
info_outlineJoining us today is Michael Nelson, the co-founder of Scaled and owner of TLC Tech, an MSP in California. Michael's journey began with skepticism towards remote work, but through revolutionary changes and an open mind, he's since embraced a mainly remote workforce, reaping benefits in productivity, profitability, and employee happiness.
In this episode, we'll uncover the transformative impact of remote work for MSPs, the integration of overseas talent into local company cultures, and how these remote powerhouses can reinvigorate your organization. We'll also discuss the distinctions between staff augmentation and outsourcing, the importance of intentional onboarding, and the necessity of regular communication to engage and retain top remote talent.
Michael will share his personal insights on how remote staffing has reshaped his company and practical tips for maintaining company culture in a remote work environment. We'll be exploring the creation of a remote employee engagement plan and the benefits of thorough documentation.
Additionally, we’ll touch on the cultural nuances of managing a diverse workforce and tackle the more subtle aspects of cross-cultural management.
So plug in, adjust your volume, and get ready for an enlightening conversation that might just change the way you view staffing in your MSP. Let’s tune in.
This episode is brought to you by Evolved Management Training Courses.
Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done RIght course.