The Next 15 Years Will NOT Be Hell and Experience Strategists Can Lead the Way
The Experience Strategy Podcast
Release Date: 08/07/2025
What Sam Altman's Code Red Says About The Future of AI
The Experience Strategy Podcast
In this episode of the Experience Strategy podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss the recent developments in AI leadership, particularly focusing on Sam Altman's 'code red' declaration regarding OpenAI's competition with Google. They explore the importance of experience in AI development, the frameworks that should guide AI companies, and the evolving expectations of users. The conversation delves into the distinctions between 'stupid', 'dumb', 'smart', and 'genius' AI, emphasizing the need for contextual understanding and anticipation in AI solutions. The episode...
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The Ultra-Rich No Longer Want Luxury Goods, They Want Purpose
The Experience Strategy Podcast
The conversation explores the evolving perception of wealth and meaning, highlighting a shift towards purpose-driven initiatives among wealthy individuals like Musk and Gates. Taken from the article in the Economist, , it discusses how traditional symbols of wealth are losing significance as people seek deeper meaning in their financial pursuits. Takeaways People are starting to think differently about what is meaningful. Owning luxury items does not equate to personal meaning anymore. Wealthy individuals are focusing on greater purposes for their money. Musk and Gates exemplify this shift...
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Remaking the Premium Movie Experience
The Experience Strategy Podcast
Two articles caught our attention. The first was in The about a new movie theater concepts with private rooms and high end food in New York. The second was a story about the power of IMAX in the movie industry, per the In this episode, Joe Pine, Aransas Savas, and Dave Norton discuss the evolving landscape of the movie theater experience, particularly in light of the pandemic's impact. They explore new concepts in Hollywood, such as premium movie theaters and IMAX, and how these innovations cater to changing consumer preferences. The conversation emphasizes the importance of...
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The Amusement Episode: Can Travis Kelce Save Six Flags?
The Experience Strategy Podcast
In a recent WSJ article entitled "", the author notes that all theme parks are down, and Six Flags needs a rescue. So, we decided to unpack the why, the how, and the what to do to reenergize theme parks. The conversation goes from Travis' desire for more thrilling roller coasters to proposing new ideas for amusing people. The conversation highlights the need for themed environments to be well-maintained and the significance of pricing strategies in shaping customer perceptions. The hosts also emphasize the necessity for amusement parks to rethink their offerings to attract a broader...
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High Point University, The Transformational Education Example for Schools of the Future
The Experience Strategy Podcast
In this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss an article from the , which has become a magnet for wealthy students. They explore how the university's focus on creating transformational experiences and life skills prepares students for their future careers. The conversation also touches on the role of parents in educational choices, the future of higher education, and the need for universities to have a strong point of view on their purpose and offerings. Oh and listen to Aransas' assessement of . Takeaways High Point...
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Is PWC Redefining Customer Experience/CX ? We Hope So
The Experience Strategy Podcast
In this episode of the Experience Strategy Podcast, hosts Joe Pine, Dave Norton, and Aransas Savas discuss . They explore the evolving definitions of customer experience, emphasizing the importance of trust and meaningful interactions. The conversation delves into PwC's four dimensions of exceptional experiences: coherence, personalization, engagement, and distinctiveness. The hosts critique traditional measurement methods in customer experience, advocating for a focus on meaningful experiences rather than mere service delivery. They also discuss the significance of managing moments of...
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What's Your Point of View: Insights from Arival 25 and The Collaboratives
The Experience Strategy Podcast
In this episode of the Experience Strategy Podcast, hosts Joe Pine, Dave Norton, and Aransas Savas discuss their recent experiences at the and , focusing on the evolving landscape of travel experiences and the impact of AI on search and social proof. They emphasize the importance of human connection in the age of AI, the significance of time well spent, and the necessity for companies to have a distinct point of view to thrive in a competitive market. Takeaways AI searches are five times longer than traditional searches. Web crawlers for AI tools are limited and slow. Search can be...
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Lessons About Customers and Experiences from Uber's New Advertising Campaign
The Experience Strategy Podcast
just did a write up on Uber's new ad campaign and we found reasons to concur with the article and take what Uber is doing farther. In this episode of the Experience Strategy Podcast, hosts Aranzas Savas, Joe Pine, and Dave Norton discuss Uber's new advertising campaign, focusing on its storytelling approach and the importance of experiences in marketing. They explore how Uber positions itself as a service that enables meaningful experiences, the emotional, social, and systemic jobs it could fulfill, and the broader implications for brands in commoditized industries. The conversation also...
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Pop Mart: A Case Study in Consumer Engagement
The Experience Strategy Podcast
In a recent HBR article, Yang Li shares . But we think that fragmented attention is not what Pop Mart has mastered. Instead, they have mastered markets within/situational markets. In this conversation, the speakers delve into emphasizing the importance of customer engagement and customization. They discuss Pop Mart's innovative strategies for capturing consumer attention and fostering a sense of belonging among customers. The dialogue also explores the evolution of market segmentation, the significance of creating immersive experiences, and the need for brands to prioritize experience...
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What Can Lil' Miquela and Mia Zelu Teach Experience Strategists About Trust?
The Experience Strategy Podcast
Lil’ Miquela and Mia Zelu have millions of followers and generate serious income, despite being created with artificial intelligence. A caught our attention and we just had to weigh in on how AI influencers are changing the way customers think about what they can trust. In this episode of the Experience Strategy podcast, hosts Aransas Savas, Joe Pine, and Dave Norton delve into the intriguing world of AI influencers, exploring their rise, the complexities of trust and authenticity in the digital age, and the implications for the future of influencer experiences. They discuss the...
info_outlineIn this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss a recent episode of the Diary of a CEO featuring Mo Gawdot, who predicts a dystopian future driven by technology and AI. The conversation explores themes of transformation, the value of work, and the implications of AI on jobs and society. The hosts critique Mo Gawdot's techno-extremism and emphasize the importance of hope and purpose in navigating the future. Using insights from The Experience Economy, from Experience Strategy, and human behavior, they argue for a bright future for those focused on customer's needs and desires
Takeaways
- Mo Gawdot predicts a 15-year dystopia followed by a utopia.
- Critique of techno extremism highlights the need for balance.
- Transformation is key to the future economy.
- Work provides purpose and meaning to individuals.
- AI will create new jobs, not eliminate them.
- Gawdot argues against hope and against innovation
- Embracing AI is crucial for future success.
- People are resources that drive innovation.
- Experience strategists need to develop a strategic point of view to thrive in the future
Chapters
00:00 Introduction to the Experience Strategy Podcast
01:26 Mo Gawdot's Dystopian Predictions
02:54 Critique of Techno-Extremism
05:19 Transformation vs. Dystopia
10:24 The Role of Work in Human Dignity
14:41 AI and the Future of Work
18:59 Hope and Transformation
22:55 The Last Mile Issue in Automation
25:02 Future Skills for Experience Strategists
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