Limitless Human Connection with Cory Jenks
Mo-ments of Experience
this episode, Geoffrey Smith and Cory Jenks discuss the importance of human connection in healthcare, the need for innovation, and the challenges faced by healthcare professionals. Cory shares his unique background as a pharmacist and improv comedian, emphasizing the significance of creating meaningful experiences for patients and caregivers alike. They explore the barriers to change within the healthcare system and the potential for individual engagement to drive transformation. The conversation highlights the importance of authentic presence, breaking down self-imposed limits, and the...
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Replay: Making a Joyful Ruckus in Healthcare With Denise Wiseman
Mo-ments of Experience
As we head into the holidays there is no better “Greatest Hits” episode of Mo-ments of Experience to share than “Making a Joyful Ruckus in Healthcare” with my amazing guest and friend Denise Wiseman. There is no more powerful message to share this time of the year than to focus on staying authentically present in life to never miss each and every small mo-ment of JOY that surrounds you! In this conversation, Geoffrey and Denise Wiseman explore the need for a human-focused approach in healthcare, emphasizing the importance of action and joy in creating meaningful change....
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Replay: The Healthcare Maverick - Doing Cool Sh*t and Blowing Things Up With Shawn Nason
Mo-ments of Experience
Ok folks, we’re almost there, we will get back to brand new episodes of Mo-ments of Experience after the new year. Mo is doing MUCH better, so THANK YOU for all the kind well-wishes! Here is today’s re-release of a “Greatest Hits” episode of Mo-ments of Experience as we head into the holiday season. Please join me and my brilliantly inspiring guest, the “Healthcare Maverick” Shawn Nason as we discuss “Doing Cool Sh*t and Blowing Things Up” in healthcare, that in many cases lags decades behind other industries in creating extraordinary human experiences. This...
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Replay: Lead Like Life Depends on It With Michael Goldberg
Mo-ments of Experience
As Mo continues on the mend after a challenging few months of poor health… but doing MUCH better, so THANK YOU for all the kind well-wishes, I wanted a re-release a “Greatest Hits” episode of Mo-ments of Experience as I continue a brief sabbatical from new content to care for my best boy. Please join me and my brilliantly inspiring guest Michael Goldberg as he shares what it was like to lead a health system at “ground zero” of the COVID 19 pandemic, delivers a rallying cry for healthcare leaders, and explains why we all need to lead like life depends on it. What happens when a...
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Replay: Being over Doing - The Power of Presence With Aaron Tabacco
Mo-ments of Experience
As Mo continues on the mend after a challenging few months of poor health, I wanted a re-release a “Greatest Hits” episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself. In honor of last week’s Halloween holiday, I reflect on this picture of Mo, myself, and my wife from years past and I can’t help but see how “present” each of us are for each other in the mo-ment. But how do we take presence to the next level… all the way to “Quantum Presence?” Take a listen to my amazingly heart-felt friend and guest...
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Replay: Buried or Planted? A Healthcare Executive's Journey as a Cancer Patient with Stephanie Abbott
Mo-ments of Experience
As Mo continues on the mend after a challenging few months of poor health, I wanted a re-release a “Greatest Hits” episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself. As I reflect on this picture of Mo there for my wife on the first night after she lost her long, beautiful hair to cancer, I think of the story of my amazing guest, Stephanie Abbott, who’s eyes were opened wide when this healthcare experience executive faced her own battle with cancer. What happens when a healthcare executive becomes the patient? Geoffrey sits...
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Replay: 5 Leadership Behaviors that Drive Workplace Culture With Paula Allen
Mo-ments of Experience
As Mo continues on the mend after a challenging few months of poor health, I wanted to replay a “Greatest Hits” episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself. This is one of my all-time favorites as I get to “geek out” on research behind workplace well-being with my amazing guest, Paula Allen. What if the secret to a thriving workplace culture came down to just five simple leadership behaviors? In this replay, Geoffrey sits down with the brilliant Paula Allen, global mental health researcher and champion for workplace...
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Replay: Living Into Our Purpose with Dr. Stephen Beeson
Mo-ments of Experience
As Mo continues on the mend after a challenging few months of poor health, I wanted a re-release a “Greatest Hits” episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself. I quote my friend and brilliant guest Stephen Beeson often… we talk all things purpose, leadership, and how “engagement is a local phenomenon.” Enjoy this inspiring conversation and send our beagle all the positive vibes you can spare! What if the key to transforming healthcare isn’t another system, but the human connection right in front of us?...
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Replay: Putting Compassion into Practice with Pantea Vahidi
Mo-ments of Experience
Have you met my beagle Mo? In light of his recent 15th birthday and some difficult health challenges he is currently facing (with his tail still wagging), I wanted to replay my very first episode of Mo-ments of Experience that tells the origin story of why this podcast is named after my best boy. Please send some positive vibes Mo’s way by joining me and my close friend and colleague Pantea Vahidi as we explore all things compassion… both human and canine. Through heartfelt stories, from patients in the hospital to her own father showing up with tea and flatbread late at night, Pantea...
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Healthcare Innovation Anchored in Inspiration not Desperation With Katie Swenson
Mo-ments of Experience
In this episode of Mo-ments of Experience, I sit down with the insightful Katie Swenson. We talk healthcare innovation, challenging the status quo, and the importance of trust in building high-performing teams. Katie shares how her athletic and military background shaped her as a leader, tells the story of being a freshman at the Air Force Academy during the September 11th attacks, and speaks to her deep personal commitment to meaningful, sustainable change in healthcare. 𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀: Follow Katie on...
info_outlineIn this conversation, Maria Ross discusses the critical role of empathy in leadership and organizational culture, particularly in healthcare. She emphasizes the importance of making a business case for empathy, sharing personal experiences that highlight the impact of empathetic care. The discussion covers the dynamics of team interactions, the integration of culture and brand strategy, and the actionable steps leaders can take to foster an empathetic workplace. Maria introduces her new book, 'The Empathy Dilemma,' which outlines five pillars of empathetic leadership, aiming to help leaders balance performance, people, and personal boundaries in a post-pandemic world.
Additional Resources:
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/
Take a look at Maria and her work:
https://www.linkedin.com/in/mariajross/
Key Takeaways:
- Empathy is essential for organizational performance and culture.
- Making a business case for empathy can drive engagement and retention.
- Empathy in healthcare can significantly improve patient experiences.
- Dynamic teams enhance the human experience in healthcare settings.
- Culture and brand strategy are interconnected and vital for success.