Ep. 122 State & Local: Using AI & Machine Learning to Improve Services
Feds At The Edge by FedInsider
Release Date: 10/16/2023
Ep. 149 How Agencies can Adopt AI Swiftly and Securely
Feds At The Edge by FedInsider
By now, we have seen demonstrations of Artificial Intelligence summarizing content and even producing images. These are all great YouTube videos for a rainy Saturday afternoon, but what about the work of the government? With AI, one must begin with the data. When it comes to explaining how to leverage the petabytes of information, Karen Hall has a memorable quote. “Generative AI can unlock the knowledge trapped in data.” Her four guidelines for releasing this information are · Make sure the data is authoritative ...
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Ep. 148 Ai can set a new standard for customer service.
Feds At The Edge by FedInsider
Everyone wants to pick up the phone and quickly get a human who has an immediate, correct, response. On the other hand, government institutions are characteristically understaffed and underfunded. The challenge is to apply modern technology to improve customer service within the allotted budgetary constraints. Amanda Nabours suggests that an answer that is one hundred percent correct must begin with the data used to provide answers. Data stores must prevent bias and privacy must be protected. Right now, her agency is in an exploratory phase, but she notes that one key aspect of a successful...
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Ep. 147 Challenges of Continuous Compliance with a Remote Workforce
Feds At The Edge by FedInsider
Compliance is difficult enough in an air-conditioned data center; taking this essential concept to an austere geography that has spotty communications with the potential of bullets flying makes it almost impossible. This disruption of communication has a new term, Denied Disconnected Latent, or DLL. When communications are restored, they still must maintain compliance standards. Today we get some perspectives on how to manage this arduous task. From a design perspective, an agency may have a process where the developers who deploy the application may not be the ones who make end points...
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Ep. 146 The cyber wild west is still wild
Feds At The Edge by FedInsider
When the United States expanded westward, there was a surprise around every corner; in a similar vein, we see unlimited storage, fast speeds, and artificial intelligence creating a technical “wild west” environment for the federal government. Instead of a posse of Texas Rangers, we have a group of federal experts who have demonstrated their ability to corral malicious code and prevent robbers from stealing you blind. Marisol Cruz Cain from the GAO highlights some of the unpublicized aspects of AI. She mentions that its ability to rewrite code can make attribution difficult. In other...
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Ep. 145 Breaking the System into Tiny Little Pieces: a DoD approach to Zero Trust and micro segmentation.
Feds At The Edge by FedInsider
Tools | What to segment | floating data centers Four years ago, we needed to have panels define Zero Trust Architecture (ZTA). Today, the federal community recognizes the benefits of ZTA. That was the first hurdle; today, we have a panel that gives the “hows” of implementation, with a focus on micro-segmentation. When Angela Phaneuf worked at the US Army Factory called Kessel Run, they made themselves famous with innovation. Angela gives some practical tips on how to deploy ZTA. She explains that tools can assist in the move to micro-segmentation, however there are many. One approach...
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Ep. 144 Unlocking Modernization with AI Management: Meeting the Mission Imperative
Feds At The Edge by FedInsider
Today we hear perspectives on how AI can assist federal agencies. Kevin Walsh from the GSA provides observations at several federal agencies; Pritha Mehra from the U.S. Post Office gives practical examples of deployment. The overriding consensus is that AI is not the panacea to solve all federal technology problems. However, it has promise but must be approached cautiously to use its power to meet your agency’s mission. Kevin Walsh from the GAO has seen his share of federal agency AI implementation. He has concluded that effectiveness varies from agency to agency. He cautions that...
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Ep. 143 Generative AI in Government
Feds At The Edge by FedInsider
Every headline one reads sings the praises of Generative Artificial Intelligence; today’s interview showcases some successes and also, some aspects that federal users should be aware of. The discussion includes concepts like hallucinations, test beds, and establishing trust. When Chat GPT was released, there was an explosion of people lauding its benefits. Finally, one can vacuum up previous knowledge and present it in many formats. What has not been highlighted is that there can be serious glitches in this approach and produce narratives where Napoleon was part of the American Civil...
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Ep. 142 Facing the Challenges AI Poses
Feds At The Edge by FedInsider
ChatGPT certainly has a great public relations department. It is portrayed as the answer to every conceivable problem for the beleaguered federal technology professional. Today, we sit down with a group of experts in what may be termed “Applied Artificial Intelligence.” We look at several aspects, including preparing your data for AI, the best applications for AI, and putting up guardrails to use AI safely. Mangala Kuppa from the Department of Labor indicates that every use case is unique. If one data set can yield valid results does not mean the results will be the same with another...
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Ep 141 Tapping into the Strategic Power of Data
Feds At The Edge by FedInsider
Years ago, federal leaders would dream of getting the terabytes of data. The mechanics of collecting and processing have been solved; few thought that we would have more computing power than trusted information. Today’s discussion focuses on some of the risks in storing, sharing, and analyzing data. One of the reasons for this concern is the data generated by machines. Questions are being asked about how that data is collected and the method of collection. Let us assume the data is clean, the next step is to protect and share it. Some will suggest there has been too much focus on...
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Ep. 140 Letting in the Good Ones, keeping the Bad Ones out: Managing Access for Zero Trust
Feds At The Edge by FedInsider
Multifactor Authentication | Active Directory | Access Brokers If one takes a cursory look at cybersecurity, one may conclude that Multifactor Authentication (MFA) may be the answer to cyber woes. That might have been true a couple of years ago, but malicious actors are adapting to every blockade put in their path. Today, we sat down with several identity management experts to get updated on current threats and best practices for reducing the attack surface for federal technology. MFA has a proven weak point. Researchers have discovered that when an...
info_outlineEveryone who has driven through Missouri knows that the state motto is “Show Me.” That is the theme for today’s interview.
We all have seen the hype about artificial intelligence. Well, time to give some specific examples so federal and state leaders can see how to apply AI to reduce costs and improve service for citizens.
Today’s podcast is a fantastic panel of experts who reflect views from academia, states and localities, as well as corporate expertise. They manage topics ranging from AI bias to floodplain insurance.
Amanda Randles opens with practical advice. She says we should not fear AI, we should focus on ways to train users on how to use these tools in the best way.
Moving from academia, David Edinger gives specific examples from Denver on how he has deployed AI to improve citizen experience. For example, if AI can detect anomalies on an X-ray better than a human, why not use AI to free up time for a radiologist to face-to-face with patients?
A more mundane example is Denver’s non-critical support line, what he calls “311.” David details how AI has been deployed in chatbots to help people with typical tasks like getting a license. It can also anticipate questions and provide appropriate answers. Finally, AI-enhanced response systems can work 24 hours a day 7 days a week, which improves citizen service as well as reduces the burden on staff to work weekends.
Moving to the West Coast, Hong Sae describes how AI can be used to predict major events on a flood plain. This predictive ability has helped citizens with reducing the cost of flood plain insurance.
This far-ranging discussion includes each person contributing to the concern of AI being used in an ethical manner as well as how to trust the data that is provided.