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Human Centered Marketing, with Ashley Faus

Funnel Reboot podcast

Release Date: 11/17/2025

Content, Simplified with Lee Densmer show art Content, Simplified with Lee Densmer

Funnel Reboot podcast

Talk of Content marketing started appearing online around 2007. One of the few people who  started talking about it was former Funnel Reboot guest Joe Pulizzi. It wasn’t until 2014 I became aware of marketers who were staking their career on the profession of creating content. I found the idea of giving-away-expertise a bit unsettling.  Maybe it was because for a dozen years prior to that, I’d mainly communicated with audiences through paid ads. Gradually, Content marketing won out - we simply expect content on social media brings marketing results.  Only one problem, our...

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Funnel Reboot podcast

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Funnel Reboot podcast

Episode 233 In the 2009 movie “Up” there’s a golden retriever whose collar can translate his thoughts to speech. When Dug the dog first  starts speaking, the main characters marvel at how smart he is, but expectations drop a moment later when he snaps his head around and halts mid-sentence when he hears a squirrel.   We marketers are prone to Squirrel-chasing. Let’s be honest and admit that we get caught on a treadmill of activity without stopping to ask ourselves if it’s having an impact. How do we break this habit? This month’s book says it’s by creating a...

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Funnel Reboot podcast

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Funnel Reboot podcast

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Funnel Reboot podcast

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Here’s a question a lot of us are asking ourselves today. How do marketers build genuine, durable trust when the cost of generating massive volumes of AI content is basically zero? How can you argue for making humanly-crafted content in small quantities  When it’s so easy to have AI pump it out in big quantities?

The hard truth is that humans are wired to notice what other humans do. Meaningful communication with buyers contains elements that just don't scale - this takes more than a trivial amount of work. But that is precisely why you need to do them.  

A new book came out in 2025, called Human Centered Marketing: How to Connect with Audiences in the Age of AI. Even though Gen AI that’s all around looks set to marginalize content marketing, this book predicts that AI’s knock-on effects will bring old retro practices back into vogue. If Wired Magazine were to meme it using their Wired/Tired/Expired phrasing, it might say that

Humans Interacting with no machines = Expired 

Machines Monopolizing Interactions = Tired

Human-Human interaction via Machine = Wired

The book also argues that marketing & communications folks have to make different types of content for segments of the buyer journey, all held to different goals and different time horizons. Don’t dump random content on social channels. Like instruments in a score, your pieces need to work together—not add noise.

It also said being Human-Centered extends to where and how we use our messages. Our leaders have to go to trade shows, make podcasts, meet people, and have real conversations. Trust grows when customers feel seen and heard. 

The author of the book is by day, a speaker and is currently Head of Lifecycle Marketing at Canva. By night, she’s a Singer, actor, and fitness fiend. Let’s go to Northern California to talk with Ashley Faus. 

Links to everything mentioned in the show are on the Funnel Reboot site's page for this episode.