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Business: Elements of a Great Customer Service Program

GBS Corp - Smart Business Solutions

Release Date: 06/10/2020

Business: Organizing, Storing and Retrieving the Most Critical Business Documents and Data for Credit Unions (Part 2) show art Business: Organizing, Storing and Retrieving the Most Critical Business Documents and Data for Credit Unions (Part 2)

GBS Corp - Smart Business Solutions

In the second episode of our five-part series on Document Imaging and Document Management solutions, Joe Calabria, GBS VP of Document Imaging and IT Solutions, discusses the specific challenges and solutions available to Credit Unions. Due to the amount of information required for compliance, the security measures needed to protect that information, and the needs and expectations of customers in today's marketplace, effective digital management solutions are imperative for successful Credit Unions.

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Business: Organizing, Storing and Retrieving Your Most Critical Business Documents and Data (Part 1) show art Business: Organizing, Storing and Retrieving Your Most Critical Business Documents and Data (Part 1)

GBS Corp - Smart Business Solutions

Joe Calabria, GBS Vice President of Document Imaging and IT Solutions, discusses the challenges that all businesses face when it comes to organizing, storing and retrieving their most critical documents and data and the array of solutions available today. This is part one of a special five-part series which will examine the benefits and uses of document management for specific industries and areas within an organization, including Credit Unions, Government Agencies, Human Resource, and Billing Departments.

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Healthcare: Tips and Tools for Your Practice to Survive (and Thrive!) in Today’s Marketplace (Part 2) show art Healthcare: Tips and Tools for Your Practice to Survive (and Thrive!) in Today’s Marketplace (Part 2)

GBS Corp - Smart Business Solutions

In Part 2 of this episode of Smart Business Solutions, we conclude our discussion with Ryan Hackett, GBS Healthcare Account Executive and Solutions Architect, on the ways that Healthcare Providers can survive and thrive in the environment we’re living in today. Listen as Ryan details some of the changes in the Healthcare industry due to the Covid-19 pandemic, the long-term impacts of those changes on patient care, and what GBS is doing to help Providers adapt to and meet those changes.

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Healthcare: Tips and Tools for Your Practice to Survive (and Thrive!) in Today’s Marketplace (Part 1) show art Healthcare: Tips and Tools for Your Practice to Survive (and Thrive!) in Today’s Marketplace (Part 1)

GBS Corp - Smart Business Solutions

How are Healthcare Providers adapting to the current environment we’re all facing today? What challenges have they typically faced in the past, and what do those look like now? Most importantly, what can Providers do to effectively and efficiently meet those challenges and survive (and thrive!) in today’s marketplace? Listen here as Ryan Hackett, GBS Healthcare Account Executive and Solutions Architect, discusses these topics and much more in Part 1 of this two-part episode of Smart Business Solutions.

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Technology: Intelligent Labeling and Its Impact on Consumer Behavior (Part 2) show art Technology: Intelligent Labeling and Its Impact on Consumer Behavior (Part 2)

GBS Corp - Smart Business Solutions

In Part 2 of this episode of Smart Business Solutions, we conclude our discussion on intelligent labeling with Jay Wittmann of Avery Dennison and Mike Vitale of GBS. Here we discuss the costs associated with intelligent labels, the changes to the industry due to the ongoing pandemic, and the ways that technology has met the challenges in today’s marketplace and will continue to grow and develop in the future.

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Technology: Intelligent Labeling and Its Impact on Consumer Behavior (Part 1) show art Technology: Intelligent Labeling and Its Impact on Consumer Behavior (Part 1)

GBS Corp - Smart Business Solutions

Intelligent or “Smart” Labels are transforming the way goods and services are bought and sold in the marketplace. Listen here as Jay Wittmann, Product Manager for Intelligent Labels for Avery Dennison, and Mike Vitale, Vice President of Sales for GBS Print Technologies, discuss the components and types of smart labels, the benefits of using them for both sellers and buyers, and how these technologies will continue to shape consumer behavior for years to come.

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Healthcare: Effective Strategies for Managing Your Revenue Cycle show art Healthcare: Effective Strategies for Managing Your Revenue Cycle

GBS Corp - Smart Business Solutions

In this episode of Smart Business Solutions, we examine the topics of medical billing and Revenue Cycle Management (RCM) for healthcare providers. Mary Hudec, Vice President of Revenue Cycle Service at GBS, and Sheila Tonn-Knopf, Director of Revenue Cycle Strategies at GBS, discuss the major components of the medical billing and RCM process, the current challenges that hospitals and providers face in these areas, the solutions available to them, and the benefits they can realize by utilizing the solutions.

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Business: Elements of a Great Customer Service Program show art Business: Elements of a Great Customer Service Program

GBS Corp - Smart Business Solutions

Pat Castronova, Senior Account Executive at GBS, manages the day-to-day operations of The Paper Center, a division of GBS located in Youngstown, Ohio. Pat has been with GBS for more than 5 years, and has over 30 years of sales and management experience in the paper industry. In this episode, Pat discusses the types of products and services offered to clients, the effects of technology on the paper industry, and what makes for great customer service and relationships.

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Healthcare: Benefits of Effective Patient Identification Solutions show art Healthcare: Benefits of Effective Patient Identification Solutions

GBS Corp - Smart Business Solutions

Enoch Seward is GBS Senior Account Executive for Patient Identification Solutions and has been with the company for 7 years. He has more than 20 years of experience in building relationships and customizing, implementing and supporting client solutions in the Healthcare industry. Listen as Enoch discusses the types of patient ID solutions available today, the benefits and necessities of using these solutions, the role that technology plays and the changes coming to the industry in the future.

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Health & Wellness: May is National Stroke Awareness Month show art Health & Wellness: May is National Stroke Awareness Month

GBS Corp - Smart Business Solutions

In the conclusion of this special healthcare episode of Smart Business Solutions, Dr. David Goff, Medical Director of Mercy Hospital Work Health and Safety, and Dan Laskey, Registered Nurse at GBS, discuss the topic of stroke, which is the fifth leading cause of death in the United States. May is National Stroke Awareness Month, and the signs and types of strokes, modifiable risk factors, and the roles played by diet, blood pressure and cholesterol are all discussed in this episode.

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Pat Castronova, Senior Account Executive at GBS, manages the day-to-day operations of The Paper Center, a division of GBS located in Youngstown, Ohio. Pat has been with GBS for more than 5 years, and has over 30 years of sales and management experience in the paper industry. In this episode, Pat discusses the types of products and services offered to clients, the effects of technology on the paper industry, and what makes for great customer service and relationships.