Episode 249 - Two Decades of 3-D Secure: Can Strong Customer Authentication Succeed in the US and Unregulated Markets? with Dewald Nolte, Entersekt and Amandeep Batra, Stripe
Release Date: 10/09/2024
Episode 268 - Rethinking Payment Optimization Through the Merchant of Record Model, with Rehman Baig, FlexFactor
Payments on Fire™
In this episode, Rehman Baig, Chief Product Officer at FlexFactor joins Drew Edmond to talk about how FlexFactor is rethinking payments optimization through a Merchant of Record model. For most people in the industry, “Merchant of Record” is usually associated with global tax compliance and marketplaces, not optimization. But FlexFactor is using it to directly address failed payments and auth rate challenges in a way that merchants simply can’t do on their own. This is a fascinating conversation for anyone working to solve performance issues at scale, especially if your team has ever...
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Episode 267 - Fanning the Flames: Agentic Commerce
Payments on Fire™
Would you let a software agent, powered by AI, search, select, and complete a purchase on your behalf? Will a merchant be able to tell if there’s a human or robot behind the transaction? What about risk and regulation concerns? Russ Jones and Drew Edmond spent some time at the Glenbrook water cooler this week to consider the rapidly emerging topic of agentic commerce and agentic payments. Tune in as they explore different industry perspectives in order to understand the implications of this new technology in the payments ecosystem.
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Episode 266 - Innovating Inclusive Financial Systems on the African Continent, Sabine Mensah, AfricaNenda
Payments on Fire™
In a series of episodes, Glenbrook's Joanna Wisniecka will to bring you up to speed on what’s happening globally as countries modernize payment networks and reach individuals and businesses through faster payment systems. In this episode, Joanna welcomes Sabine Mensah, Deputy CEO of AfricaNenda, a leader in financial inclusion, to explore Africa's dynamic path towards inclusive instant payment systems and the need for continued innovation and collaboration to enable access to financial services for all Africans on the continent by 2030.
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Episode 265 - Solving the Authentication Conundrum, with Rocky Scales, IDgo
Payments on Fire™
Here’s a payments conundrum for you: We now have more ways to authenticate access to an online account or app than ever before. And yet, account takeover (ATO) - basically unauthorized access to an account - is at record levels. In this episode, Glenbrook’s Yvette Bohanan and Chris Uriarte are joined by Rocky Scales, CEO of IDgo, to explore this multifaceted problem. Tune in as they discuss the vulnerabilities in authentication techniques, the need for better consumer education, and how financial institutions and businesses can implement more secure and user-friendly authentication...
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Episode 264 - A PSP’s Guide to Maximizing Merchant Performance, with Brant Peterson, Worldpay
Payments on Fire™
In this episode, Brant Peterson, Head of Enterprise Product, North America at Worldpay, joins Drew Edmond to talk about payment optimization through the perspective of a payment service provider. Worldpay is one of the world’s largest global PSPs - it processed over 2.5 Trillion Dollars in 2024, which was made up of 50 Billion transactions. Tune in to hear their perspectives on payment optimization and solutions that PSPs can offer merchant customers to help them improve their approval rates.
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Episode 263 - Driving Digital Financial Inclusion: The Journey We’re On and the Road Ahead - Michael Wiegand, Gates Foundation
Payments on Fire™
With this episode, we are launching a series to explore the current state of global financial inclusion efforts from a payments perspective. Joanna Wisniecka joins Yvette Bohanan to chat with Michael Wiegand, Director of Inclusive Financial Systems at the Gates Foundation, about the work the Foundation is doing globally and the transformative impact of digital financial inclusion on economies and societies.
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Episode 262 - Bot Attacks Are Getting Smarter...Are You? - Nate Kharrl, Spec
Payments on Fire™
Spec co-founder and CEO Nate Kharrl joins Yvette Bohanan on Payments on Fire to dig into some of the tactics and tech that is enabling today's fraud schemes, and how GenAI is redefining the payments risk landscape.
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Episode 261 - Fanning the Flames: Global Payments Acquisition of Worldpay
Payments on Fire™
Glenbrook partners Bryan Derman, Chris Uriarte, and Simon Skinner jump on a special Fanning the Flames episode of Payments on Fire to give a first take on the Global Payments acquisition of Worldpay. Tune in to hear their strategic perspective on the deal.
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Episode 260 - Scams, Stings, and Swindles in Payments #2 - David Maimon, SentiLink
Payments on Fire™
David Maimon, head of Fraud Insights at SentiLink, joins Yvette Bohanan for another episode to raise awareness about different fraud tactics and their impacts. In this conversation, Yvette and David explore the intricacies and implications of Credit Profile Numbers (CPNs) and synthetic identity fraud, as well as “zombie debt” and assumed identity fraud. Listen in to hear the implications of these fraud schemes and how industry professionals can get ahead of them.
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Episode 259 - Using Real-Time Merchant Intelligence to Enhance Transaction Visibility, with Oban MacTavish, Spade
Payments on Fire™
“Payments Performance Optimization” is a pretty broad term, and it might mean different things to different people. In a series of Payments on Fire episodes this year, Glenbrook’s Drew Edmond will be talking to guests who are approaching payments optimization from a variety of different angles, with a focus on primarily online, card not present merchants. At the end of the day, a merchant wants the maximum number of good transactions to be authorized successfully. It sounds so simple. But is anything in payments really simple? In this episode, Oban MacTavish, CEO and...
info_outlineOne of the existential challenges remaining in payments is the need to accurately authorize transactions conducted online. While markets like the EU, UK and India have mandated strong customer authentication for online transactions, the U.S. is the largest market where such stepped-up authentication remains optional. Only a very small portion of eCommerce purchases utilize the 3-D Secure protocol due to lingering concerns about imposing friction and delay on a consumer base that thrives on convenience and fully understands its chargeback rights.
The Payments Performance team at Stripe recently published a blog post noting that in their controlled testing of 3-D Secure, the impact on approval rates was negative compared to running similar transactions without additional authentication. We were surprised by those results and wondered what the card issuing community would make of that counter-intuitive finding.
In this episode of Payments on Fire, we decided to get both sides of the story from two good friends of Glenbrook. Amandeep Batra from Stripe joined us to provide the merchant perspective; Dewald Nolte of Entersekt, a leader provider of 3-D Secure Access Control Server solutions joined us to offer the issuer perspective.