loader from loading.io

Episode 17: A Customer-Centric Approach to Operations

Aspiring Ops

Release Date: 06/08/2021

Episode 46: A Clear Vision Leads to Clear Outcomes show art Episode 46: A Clear Vision Leads to Clear Outcomes

Aspiring Ops

On this episode of Aspiring Ops, we meet with David Rosenberg to hear about his journey into the role of COO and Chief of Staff for the Indiana Economic Development Corporation. After multiple positions in the private and public sectors, David shares how he has charted the course for his career by surrounding himself with incredible Leaders and how the combination of great leadership with incredible teams has helped him bring together a big vision with measurable outcomes during his time with the Indiana Economic Development Corporation.  

info_outline
Episode 45: Plan Your Work Then Work Your Plan show art Episode 45: Plan Your Work Then Work Your Plan

Aspiring Ops

Josh Streets is the Founder and CEO of Scoreboard Group - a consulting firm that advises strategy and operations leaders of complex call centers on strategic execution while leveraging the latest technologies. On this episode of Aspiring Ops, Josh shares his learnings and observations in strategic consulting, the approach he takes with his clients, and how organizations can move faster by slowing down.  

info_outline
Episode 44: The Importance of Perspective in Strategy and Operations show art Episode 44: The Importance of Perspective in Strategy and Operations

Aspiring Ops

Mike Sellberg is the Interim Chief Product Officer and Chief of Staff at Coviance - a fintech company that’s making the home equity lending process simpler, faster, and more scalable. On this episode of Aspiring Ops, Mike shares how his unique product-focused background has equipped him with the tools and perspective needed to successfully scale companies to new heights.

info_outline
Episode 43: Creating An Environment For Talent To Thrive show art Episode 43: Creating An Environment For Talent To Thrive

Aspiring Ops

Dr. Bill Murphy is the COO at Indianapolis Public Schools. On this episode of Aspiring Ops, Bill dives into his leadership style and how he has helped create a culture rarely found within public school systems. Just one year into the role, Bill’s efforts have allowed individual contributors to thrive in their day-to-day roles while also creating a better learning environment for over 30,000 students in Central Indiana.

info_outline
Episode 42: Leveraging Mission to Power Motivation show art Episode 42: Leveraging Mission to Power Motivation

Aspiring Ops

Josh Mawhirter is the VP of Operations for Care Design New York, a Health Home Care Management organization providing services to people with intellectual and/or developmental disabilities. On this episode of Aspiring Ops, Josh dives into the dynamics of Strategy and Operations within the HealthCare space, and the role his organization’s mission plays in his daily processes.

info_outline
Episode 41: Investing in People to Amplify Process show art Episode 41: Investing in People to Amplify Process

Aspiring Ops

Keith Ward is the AVP of Operational Strategy, Change Management, and Organizational Impact for the National Wildlife Federation, America’s largest non-profit conservation organization. On this episode of Aspiring Ops, Keith dives into the role he plays as “the connective tissue” across their team, and how the focus he’s placed on investing in people above all else, has ultimately created operational success.

info_outline
Episode 40: Navigating Uncertainty in Creating the Chief of Staff Role show art Episode 40: Navigating Uncertainty in Creating the Chief of Staff Role

Aspiring Ops

Megan Longo is the Chief of Staff at Buildertrend, a cutting-edge project management software that is empowering how the construction industry continues to build. On this episode of Aspiring Ops, Megan shares her experience creating the Chief of Staff role within Buildertrend, and how it has evolved over time. She also offers her advice on creating immediate value, utilizing resources, and the importance of a clear, consistent framework to execute company objectives.   

info_outline
Episode 39: Harnessing the Power of Feedback to Align on Strategy show art Episode 39: Harnessing the Power of Feedback to Align on Strategy

Aspiring Ops

Erik Hardenbergh is the Senior Vice President of Strategy at the Pac-12 Conference, a leader in collegiate athletics that is made up of 12 of the most prestigious universities in the world. On this episode of Aspiring Ops, Erik shares his journey from student athlete to Strategy leader at one of the preeminent voices in the collegiate landscape. He also provides a glimpse into what it looks like to work in the field of sports and entertainment, and the dynamic role Strategy leaders play in bringing together long-term vision with goals across multiple stakeholders. 

info_outline
Episode 38: Making Effective Decisions while Embracing the Unknown show art Episode 38: Making Effective Decisions while Embracing the Unknown

Aspiring Ops

Jerry Limber is the VP of Strategy and Operations at ZoomInfo, a global leader in go-to-market intelligence solutions. On this episode of Aspiring Ops, we hear Jerry's unlikely journey from professional poker player to VP of Strategy and Operations at one of the fastest-growing software companies in the world. He also shares how his career in poker taught him to focus on the decision making process, not just the results.

info_outline
Episode 37: How a Transformation Office Can Help Unlock Your Strategy show art Episode 37: How a Transformation Office Can Help Unlock Your Strategy

Aspiring Ops

Jordan Gift is the Director of Strategic Initiatives at BeyondTrust, the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges. On this episode of Aspiring Ops, Jordan shares her journey into the Chief of Staff role at BeyondTrust, and how it led to her role as Director of Strategic Initiatives in the Transformation Office. She also highlights the impact the Transformation Office has within the business, and how the team has helped unlock the company’s strategy and drive alignment.  

info_outline
 
More Episodes

Peter Clare is the SVP of Operations at Jobvite, an applicant tracking software and recruiting platform that helps thousands of companies source, hire, and onboard top talent. As someone who has regularly found himself flexing into unique roles across all areas of the business, Peter's desire to serve others has been at the forefront of his journey into strategy and ops. On this episode of Aspiring Ops, Peter shares how serving others and focusing on outcomes led to his customer-centric approach to building an operational structure that’s focused on serving over 10,000 customers at Jobvite.