loader from loading.io

Developing Compassionate Chatbots

Good Tech, Compassionate Healthcare

Release Date: 07/15/2022

Virtual End-of-Life Care w/ Dr. Kieran Quinn and Dr. James Downar show art Virtual End-of-Life Care w/ Dr. Kieran Quinn and Dr. James Downar

Good Tech, Compassionate Healthcare

In this conversation, Kieran Quinn, a general internist and palliative care clinician-scientist at Sinai Health in the Department of Medicine and at the Institute of Health Policy, Management, and Evaluation at the University of Toronto, and James Downer, a critical care and palliative care physician in Ottawa, discuss virtual end-of-life care during the COVID-19 pandemic.  - The Pan-Canadian Palliative Care Research Collaborative is a national network of researchers, healthcare providers, community stakeholders, and patient and caregiver partners who are passionate about palliative care...

info_outline
Leveraging AI to Enable Compassionate and Equitable Community Care and Nursing show art Leveraging AI to Enable Compassionate and Equitable Community Care and Nursing

Good Tech, Compassionate Healthcare

In this conversation, Charlene Ronquillo, a Filipina scholar, registered nurse, and health implementation expert at the University of British Columbia School of Nursing, engages in a captivating dialogue with Chantelle Recsky, a dedicated nurse and postdoctoral research fellow. Together, they delve into the crucial topic of "Advancing Compassionate and Equitable Healthcare through Technology." Charlene, an AMS healthcare fellow and compassion and AI advocate, brings her extensive background as a health informatician, focusing on critical theory and implementation science. Her program of...

info_outline
The Compassion Code, Promoting Fairness in AI for Mental Health show art The Compassion Code, Promoting Fairness in AI for Mental Health

Good Tech, Compassionate Healthcare

In this conversation, Laura Sikstrom, a Medical Anthropologist and Project Scientist at The Krembil Center for Neuroinformatics at the Center for Addiction and Mental Health, and an AMS Healthcare fellow in Compassion and AI, speaks with Sean Hill, the Director of The Krembil Center for Neuroinformatics, Senior Scientist at the Center for Addiction and Mental Health, and Professor at the University of Toronto. They discuss the meaning of fairness in mental health and the concepts used to support. Dr. Laura Sikstrom is also an assistant professor (status-only) in the Department of Anthropology...

info_outline
Generative AI in Healthcare show art Generative AI in Healthcare

Good Tech, Compassionate Healthcare

In this conversation Dr. Kumanan Wilson, speaks to Jaron Chong, discuss the opportunities for generative AI in healthcare diagnosis, efficiencies and education today and tomorrow. Dr. Jaron Chong is an Assistant Professor of Diagnostic Radiology at the Department of Medical Imaging at Western University. He completed diagnostic radiology residency training at McGill University with a Body Cross-Sectional Imaging Fellowship at Yale New-Haven Hospital and a Masters in Health Informatics at the University of Toronto. His clinical interests include...

info_outline
Technology, Compassion and the Social Determinants of Health show art Technology, Compassion and the Social Determinants of Health

Good Tech, Compassionate Healthcare

In this conversation, Ibukun Abejirinde, a scientist at the Institute for Health System Solutions at Women's College Hospital, and Assistant Professor at the Dalla Lana School of Public Health at the University of Toronto, and an AMS Healthcare Fellow in Compassion and AI chats with Terence Tang, a General Internal Medicine Physician at Trillium Health Partners, a Clinician Scientist at the Institute for Better Health and an AMS Healthcare Fellow in Compassion and AI. They discuss social determinants of health, health inequities, and digitally enabled models of care. Ibukun Abejirinde is an...

info_outline
Risk Algorithms and Self-Management of Care in Older Adults show art Risk Algorithms and Self-Management of Care in Older Adults

Good Tech, Compassionate Healthcare

In this episode, , Assistant Professor of Nursing at Brock University and an AMS fellow in compassionate AI, and , Associate Professor at McMaster University and the Research Director at the St. Joseph's Health System Center for Integrative Care in Hamilton and Connie's mentor, discuss Connie's research on compassion centered communication of risk and self administered online health assessments. St. Joseph's Center for Integrated Care - YourCare+ Check-Up Assessment -   References Schumacher, C., Dash, D., Mowbray, F., Klea, L., & Costa, A. (2021). A qualitative study of home...

info_outline
Digital Monitoring of Stress Responses Among Nursing Professionals show art Digital Monitoring of Stress Responses Among Nursing Professionals

Good Tech, Compassionate Healthcare

Biographies   Program: Useful Resources:   Pertinent Publication Links:  

info_outline
Digital Therapeutics Informed by Lived Experience show art Digital Therapeutics Informed by Lived Experience

Good Tech, Compassionate Healthcare

Welcome to our conversation titled, Digital Therapeutics Informed by Lived Experience. In this conversation Quynh Pham, Scientific Director and Principal Investigator at the Center for Digital Therapeutics at the University Health Network, and an AMS healthcare fellow and Compassionate AI, speaks with Joseph Cafazzo, Biomedical Engineer, Educator and Researcher, and the Wolfond Chair in Digital Health University Health Network. Quynh and Joe engage on digital health, digital therapeutics and the lived stories that have inspired their groundbreaking work. Twitter:  /  Academic...

info_outline
Designing the Future of Aging in Place show art Designing the Future of Aging in Place

Good Tech, Compassionate Healthcare

Jen Recknagel Director, Innovation and Design, NORC Innovation Centre Jen combines a background in human-centered design to address challenges at the intersection of health and its social determinants. Experienced with executing a variety of service design projects, she is currently the Senior Design Lead at UHN OpenLab, and Director of Innovation and Design at the NORC Innovation Centre. Her work is focused on engaging a diverse set of stakeholders, and using participatory-led approaches to developing solutions to complex organizational and health system challenges, a national award-winning...

info_outline
Digital Health Equity show art Digital Health Equity

Good Tech, Compassionate Healthcare

In this conversation, Benjamin Chin-Yee, an AMS Healthcare Fellow in Compassion and AI Clinical Fellow in Hematology at Western University and Post Doctoral Associate at the Rotman Institute of Philosophy at Western engages with Jay Shaw, an AMS Healthcare Phoenix Fellow Assistant Professor in the Department of Physical Therapy at the University of Toronto and Research Director of AI Ethics and Health at the University of Toronto Joint Center for Bioethics discuss digital technologies for healthcare and health equity and the impact these technologies are going to have on how we care for...

info_outline
 
More Episodes

A Conversational Health Chatbot, Bringing Compassion to a Tailored Digital Health Intervention for Women with Heart Disease.

Supervisors and Mentors

Dr. Elizabeth Peter, Professor, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto. Dr. Peter locates her work in feminist health care and will provide mentorship in compassionate care.

Dr. Joe Cafazzo, Executive Director, Healthcare Human Factors, University Health Network. Dr. Cafazzo will provide mentorship on digital technologies that allow for self-care at home.

Dr. Mustafa Al-Durra, Cloud Solution Architect, Microsoft. Dr. Al-Durra will provide mentorship in artificial intelligence, Chatbot innovation, and eHealth/mHealth trends.

Four women with lived experiences will be advisors to this fellowship:

- Ms. Nicole Nickerson had a heart attack while pregnant and contributed her lived experience in an at heart Her Stories podcast.
- Ms. Donna Hart had a heart transplant and contributed her lived experience in an at heart Her Stories video.
- Ms. Vincenza Spiteri DeBonis has non-obstructive coronary artery disease and contributed her lived experience in an at heart Her Stories video.
- Ms. Lise Owens has Takotsubo cardiomyopathy and contributed her lived experience in an at heart Her Stories podcast.

Proposed Compassion Technologies and Attributes for Chatbot ‘Holly’
Chit-Chat. Relationship optimization – bidirectional, phased, actionable conversation (Authentic, Aware, Respectful).
Text Summarization. Voice tone and/or responsive data points in the text of women used to assess mood/emotion (Aware, Empathic, Empowering).
Personalized Learning. A responsive Library (Credible, Trustworthy, Reliable).
Customization and Branding. Personalization using colour, style, image, and language (Credible) Short Messaging Service (SMS) and Multimedia Messaging Service (MMS). Praise and offer support (Empowering).
Select References
1. Virani T, Tait A, McConnell H, Scott C, Gergolas E. Nursing Best Practice Guideline:
Establishing Therapeutic Relationships. Toronto2002.
2. Sinclair S, McClement S, Raffin-Bouchal S, et al. Compassion in Health Care: An
Empirical Model. Journal of Pain and Symptom Management. 2016;51(2).
3. How Woebot Forms a Therapeutic Bond. UK: Woebot Health; 2021.
4. Parry M, Bjornnes A, Victor J, et al. Self-management interventions for women with
cardiac pain: A systematic review and meta-analysis. Canadian Journal of Cardiology.
2018;34:458-467.