23. Mastering Conversations and Compassion: A Chat with Carly Ann Moore
Release Date: 10/28/2024
51. Beyond the License: The Power of Continued Education in the Hair Industry
Positive Image Podcast
Hair school is just the beginning. In this episode, Nicole and Alicia dive into the importance of post-licence education and why continuous learning is essential for long-term success in the hair industry. They share personal experiences with advanced training, travelling for education, and learning from diverse perspectives—highlighting how building on strong foundational skills leads to confidence, consistency, and creativity behind the chair. The conversation also explores education through a neurodivergent lens, discussing motivation, follow-through, and how social media has...
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50. Mirror Work: Understanding Self-Image, Self-Esteem & the Stories We Tell Ourselves
Positive Image Podcast
In this milestone 50th episode, Nicole and Alicia delve into the profound concept of self-image and its subtle yet profound impact on our beliefs, decisions, and daily actions. Nicole breaks down the difference between self-image and self-esteem, explaining how our perception of ourselves influences how we show up in the world—both personally and professionally. Together, they explore the connection between thoughts, feelings, and actions, highlighting how emotions often lead the way. Nicole shares simple but effective tools to shift mindset, including the power of smiling, practicing...
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49. Reflect, Reset, Rebuild: Year-End Planning for Salon Owners
Positive Image Podcast
In this episode, Nicole and Alicia dive into year-end reflection and intentional goal setting for salon owners and creatives. They talk about why looking back is just as important as planning ahead—helping you gain clarity on what worked, what didn’t, and where you want to grow next. They explore the power of writing down goals, setting both realistic and audacious intentions, and connecting deeply to the why behind each goal to stay motivated. Nicole shares her approach to starting the planning process earlier in the year, while Alicia discusses the value of implementing changes in...
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48. Salon Taxes Demystified: What You Owe, When to Pay, and Why
Positive Image Podcast
Taxes don’t have to be scary—but they do have to be understood. In this episode, Nicole and Alicia break down the essentials of salon taxes in a practical, easy-to-follow way. They cover what HST is and how it works, payroll taxes and remittances, and the basics of business and corporate taxes. You’ll learn what each tax is for, how often it needs to be paid, and what money is actually yours versus what belongs to the government. Important disclaimer: Nicole and Alicia are not accountants or lawyers. This episode is for educational purposes only and is meant to help you understand...
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47. The Art of Client Gifting: Thoughtful Ways to Show Appreciation
Positive Image Podcast
Work with Nicole: Work with Alicia:
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46 - Hiring with Heart: Finding the Right People for Your Salon
Positive Image Podcast
In this episode, Nicole and Alicia dive deep into one of the most important (and sometimes challenging) parts of salon ownership — hiring the right people. They discuss how knowing your brand values is the foundation for attracting the kind of team that truly fits your culture and helps your business grow. You’ll learn what questions to ask in interviews, what to include in your job posting to filter for the right applicants, and how to design a hiring process that aligns with your salon’s goals. Plus, they explore a surprisingly refreshing topic — how to support team members who dream...
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45 - Community Over Competition: Building Local Connections That Grow Your Business
Positive Image Podcast
In this episode, Nicole and Alicia explore how community engagement can become one of the most powerful tools for business growth and brand trust. From local sponsorships and charity events to pay-what-you-can haircuts and school fundraisers, they share how authentic giving and collaboration can elevate your salon’s reputation and attract loyal clients. They also discuss how to align with like-minded local businesses, balance marketing with genuine connection, and find creative ways to get involved without losing focus on your core values. Whether you’re hosting community events or...
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43 - Building a Brand That Books: Marketing Your Salon & Attracting Dream Clients
Positive Image Podcast
In the final episode of our How to Open a Salon in Toronto series, Nicole and Alicia dive into the exciting world of branding, marketing, and launch strategy. They unpack what it takes to build a magnetic brand, attract your dream clients, and design a marketing plan that works without overwhelming you. From choosing booking systems and creating content to planning a buzz-worthy grand opening, this episode covers the essentials of getting your salon noticed. Along the way, you’ll learn how to: ✅ Define your brand identity and values ✅ Identify and market to your dream client ✅ Build a...
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42 - Salon Policies Made Simple: Protecting Your Business & Empowering Your Team
Positive Image Podcast
In this episode, Nicole and Alicia break down why every salon owner needs a policy and procedure manual—and how to actually create one without overcomplicating things. From payroll and compensation basics to vacation rules, sick leave, and product commissions, they cover what to include so your team knows exactly what’s expected. They discuss how clear policies not only protect you legally, but also empower your team, prevent misunderstandings, and keep your salon running smoothly without constant micromanagement. You’ll also learn practical tips for building your manual, introducing it...
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41 - Opening Costs: How Much Does It Really Cost to Open a Salon?
Positive Image Podcast
In this episode, Nicole and Alicia walk you through Realistic cost breakdowns for opening a salon in Toronto—from buildout to insurance, with tips on budgeting and surprise expenses They’ll break down: The Big Categories – What You’ll Spend On Renovations & Buildout Costs Furniture, Equipment & Fixtures Licenses, Legal, Insurance & Admin Inventory, Branding & Other Start-up Costs Funding Your Salon Budgeting Advice + Surprise Costs Ongoing Monthly Costs You’ll Need to Budget For Tips to Stay Financially Sane If you're planning to open a salon in Toronto,...
info_outlineIn this insightful episode of the Positive Image Podcast, we sit down with Carly Ann Moore to explore vital topics every stylist should master. We dive into the art of responding versus reacting, offering strategies for navigating tough client conversations with grace and professionalism. Carly shares her tips on stylist self-care and how the beauty industry has evolved for the better over the years.
We also discuss important resources for stylists, including how to support clients facing domestic abuse, managing client expectations, offering silent services, and being a compassionate presence behind the chair. Plus, don't miss the fun blooper reel at the end!
Find Carly Ann Moore on Instagram: @carly.ann.moore.
Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate
Email us any ideas suggestions or comments at hello.positiveimage@gmail.com
Work with Nicole - manzermethodcoaching@gmaill.com
Work with Alicia - alicia.lumsden.to@gmail.com
Upcoming classes! - CLICK HERE TO LEARN MORE