Building Empathy Among Healthcare Workers
Healthcare Professionalism: Education, Research & Resources
Release Date: 02/10/2024
Healthcare Professionalism: Education, Research & Resources
Jan Altman discusses microaggressions as the entry point for learning about diversity and ourselves, definitions of microaggressions, examples to help increase awareness, the history and the consequences and impact of microaggressions such as poor patient care, who perpetrates microaggressions and the target, how to prevent microaggressions, what to do when it happens, and the eight short unscripted videos showing a microaggression and people’s perspectives.
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Dr. Ellen Pearlman discusses the Antiracism Module and the section that she wrote titled Antiracism in Action. She talks about skills development such as speaking up, calling in vs. calling out, and intent and impact with examples. Silence is equivalent to being complicit. Ellen is senior associate dean for education at the Frank H. Netter MD School of Medicine at Quinnipiac University. Previously, she served in a variety of leadership roles at the Zucker School of Medicine at Hofstra University, including associate dean for the advanced clinical experience and associate dean for...
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Dr. Alice Fornari, who wrote the section of the Antiracism Module titled Diversity and Cultural Humility, discusses the section concepts including calling in vs. calling out, and an upstander. She is an Associate Dean of Educational Skills Development at Zucker School of Medicine at Hofstra/Northwell and Vice President of Faculty Development for Northwell Health comprised of 23 hospitals. Her role aligns UME, GME and the CME continuum. She is a fellow of the Association of Medical Education of Europe. She received the Distinguished Career Award for Excellence in Teaching and Educational...
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Asif Khan discusses The Color of Care film and the health equity resources available through the documentary website. Asif is the Director of Strategy and Impact at Picture Motion, which is the leading social impact agency developing award-winning advocacy and marketing campaigns for media and entertainment, including television, books, podcasts, and films, such as The Color of Care documentary produced and hosted by Oprah Winfrey.
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Dr. Rayane AbuSabha discusses the health equity resources available at the Accreditation Council for Education in Nutrition and Dietetics, known as ACEND. Rayane is the Executive Director of ACEND. She oversees the processes and policies related to the accreditation of education programs that prepare students to begin careers as a Registered dietitian nutritionist or a registered Nutrition and Dietetics Technician. Key areas include education models and standards; program review and accreditation decisions; and the collection, interpretation, and dissemination of data pertaining to student...
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Ranya Shannon discusses the health equity resources available at the Physician Assistant Education Association, known as PAEA. Ranya is PAEA's Equity, Diversity, and Inclusion Program Manager. She is a passionate advocate for removing barriers for minoritized students and faculty and is dedicated to effectively implementing PAEA’s strategic plan to create a diverse, equitable, and inclusive environment for all Physician Assistants.
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Dr. Dennis Novack discusses the free Antiracism Module, funded by the Josiah Macy Jr. Foundation. Dennis came up with the idea for the module and was a principal investigator on the three-year grant. He is a professor of medicine and Associate Dean of Medical Education at Drexel University College of Medicine. Dennis is the founder of Health Care Communication, formerly known as DocCom, an online communication skills training program for medical schools, residency programs, and hospitals with 44 modules. He is also the founder of Professional Formation – an online interprofessional learning...
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Bruce Wartman. MS Ed, discusses the Center for Professionalism and Communication in Health Care resources at the Drexel University College of Medicine. Health Care Communication has 44 modules, and Professional Formation has 13 modules. There are 800 videos demonstrating best practices with annotated videos, reflection questions, multiple-choice tests, and curriculum guides. Four modules are free, including Antiracism in Health Care, and can be found at https://webcampus.med.drexel.edu/PCHC/. Barbara Lewis, MBA, PhD(c).
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Jeff Fritz, PhD, MS, MATL, MACE, and Kimara Ellefson, MBA, of the Kern National Network for Flourishing in Medicine (KNN) explore the power of setting human flourishing as the aspirational aim of medicine and how character, caring and practical wisdom can help us chart the course with Barbara Lewis, MBA.
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Amal Khidir, MBBS, FAAP, talks about three multi-cultural interprofessionalism workshops: providers with patients, providers with each other, and feedback; examples of cultural differences in professionalism; the program evaluations; the use of videos; the process of dealing with professionalism ambiguities; and the drop in complaints as a result of the program with Barbara Lewis, MBA.
info_outlineEllen M. Friedman, MD, FACS, FAAP, discusses the research around empathy, the value of communication skills, the relationship with compliance, how clinicians can learn empathy, with Barbara Lewis, MBA. Link to the video, The Threats Among Us, at https://www.bcm.edu/education/academic-faculty-affairs/center-for-professionalism/the-threads-among-us