#53 Safety without Compromise: Know the Work. No Shortcuts. No Exceptions.
Release Date: 08/30/2024
#67 Passion for the Customer: Understand the Customer's Needs and Priorities
Herzog Podcast
Josh Short, Director of Strategic Partnerships, talks about Understanding the Customer's Needs and Priorities. How attending the customers meetings, industry events and working with key partners led to Herzog being awarded a new contract.
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#66 Safety Without Compromise: Know the Work, No Shortcuts, No Exceptions
Herzog Podcast
Nathan Waller, Deputy Project Manager, discusses Know the Work, No Shortcuts, No Exceptions. Being prepared and conducting a briefing that can challenge thinking and inspire engagement can lead to elite outcomes.
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#65 Make a Difference
Herzog Podcast
Joe Stephens, Vice President of Estimating, discusses Make A Difference. Say what you mean, do what you say, show up and make a difference and how this skill applies at work and in your personal life.
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#64 Step Up
Herzog Podcast
Gordon Morales, Project Manager for National Construction, shares how during a potential tragic event, Stepping Up meant creating a plan and taking action — preparing his team to meet the challenges ahead.
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#63 Get Your Mind Right
Herzog Podcast
Doug Bourne, General Manager TEXRail, reminds us that Getting Your Mind Right is spelled out in the Culture Playbook. Review this when needed, create a plan and work the process.
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#62 R Factor Skillset
Herzog Podcast
Tod Byrd Sr. Director of Commuter/Intercity Rail talks about the challenges of receiving difficult news and how deploying the R Factor Skillset (Press Pause, Get Your Mind Right, and Step Up) can assist us in responding with discipline to achieve the desired outcome.
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#61 Personal Journey First
Herzog Podcast
In this episode, David Lucas, Vice President of Track/Infrastructure Maintenance, shares how making the Journey to Excellence a personal journey first can positively impact your life—and how that personal commitment ultimately shapes our collective professional journey.
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#60 The R-Factor Mindset
Herzog Podcast
Chris Comer discusses the R-Factor Mindset and what gives us the starting point to effectively leverage E+R=O. It starts with understanding we do not control events, but our response is 100% our choice. The deployment of the R-Factor mindset leads us to make disciplined decisions.
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#59 Passion for the Customer- Serve the customer or support someone who does
Herzog Podcast
Scott Norman, Executive Vice President of Construction, talks about how demistrating compassion is an example of how our teams can deliver an exceptional customer experience.
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#58 Power of the Team: Understand the customers needs and priorities.
Herzog Podcast
In this Herzog Fast Track, Warren Hallam, Senior Vice President of Field Operations discusses how his team’s passion for the customer turned a concernded community group in to supporters.
info_outlineMickey Tomlin discusses safety without compromise and the need to shut down the work to take a look to identify hazards throughout the day.