In Before The Lock
Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience. Previous episodes about the โabove the surfaceโ bits: Resources:
info_outline ๐ 106: The Golden HoodieIn Before The Lock
Brian and Erica deep dive into customer awards programs and how to get them right.
info_outline ๐ 105: Measurinโ vibesIn Before The Lock
Erica and Brian push back hard on the idea that measuring community ROI isnโt important (we canโt believe we had to talk about this or are typing this right now, but here we are). Measurement resources: Ericaโs blog: Course:
info_outline ๐ 104: A really great activationIn Before The Lock
Erica and Brian talk about their favorite community activations for in-person conferences.
info_outline ๐ 103: Part of the master planIn Before The Lock
Brian and Erica discuss the launch of . Use code INBEFORE at checkout for 15% off of any course, bundle, or membership.
info_outline ๐ 102: Scale, success, service, and hubsIn Before The Lock
The state of the market, why Customer Success is driving community inside of organizations, and how we can partner to deliver value. Resources about CS + Community: Podcast: Blog:
info_outline ๐ 101: They want the uglyIn Before The Lock
Erica and Brian navigate through developer landing pages and communities from Google, Salesforce, Apple, Visa, and more. Developer Community Developer Landing Pages/Communities:
info_outline ๐ 100: Win the interviewIn Before The Lock
Erica and Brian run down the most common interview questions and how to answer them. Community Industry News: Top 10 interview questions and how to answer them: Role Specific: What has been the biggest thing youโve learned at your current role that you think would be relevant to this role? How would it inform you in this role? What was the most recent community program you built and how did you build it? Tell me about what you saw when you looked at our community? Strategy: Provide an example where you encountered someone or a part of the organization that was not bought...
info_outline ๐ 99: Looking to break inIn Before The Lock
How to build a career in community from scratch. Community Industry News: A word on Generative AI and communitiesโฆ How to get into the industry from scratch:
info_outline ๐ 98: 10x Community ProsIn Before The Lock
Erica and Brian talk through the traits and skills required to become an elite community professional and people to look to for inspiration. Community Industry News: Traits of a โ10x Community Proโ: Business Acumen: Outcome Focused: Exec Comms: Analytical + Storyteller: People Leadership: Budgets / Headcount / Resource Allocation: Experience / Evidence of Repeatable Success: Operationally Sound: Curious / Lifelong Learner: Personable / Social:
info_outlineErica and Brian dive deep on how to translate your strategy into action.
- Community Industry News:
- Danhel Fajardo joined Vyond as Senior Community Specialist
- Jephtah Abu joined AhoyConnect as Product Community Manager
- Krystal Wu joined OpenSpace as Sr. Community Program Manager
- Dani Weinstein joined SAP as Director, Community Strategy
- Jennifer Hudnet was promoted to Sr. Community Manager at Salesforce
- Karolina Linda was promoted to Director of Community Management at Dynatrace
- Sabrina Hockett was promoted to Manager, Community Advocacy and Marketing at Mulesoft
- Aaron Weiss joined Procore Technologies as Senior Community Manager
- Corey Denis was promoted to Head of Community, Social, Content - Small Business, CS at Intuit
- Anne Traeger Young was promoted to Director, Trailblazer Community Strategy and Operations at Salesforce
- Julieta Cygiel joined Venafi as Community Manager
- Oana Filip joined Pixieset as Communication and Community Manager
- Carmelito Bauer joined ZAM as Contractor Associate Community Manager
- Nicole Long joined Campus Founders as Community Manager
- Commsor, Insided, and Gainsight have partnered to launch a new FREE on-demand course on how to drive customer success through community
- Translating Your Strategy To Action
- Aftershow: