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🔓 99: Looking to break in

In Before The Lock

Release Date: 01/03/2023

🔓 110: Uniquely people-powered show art 🔓 110: Uniquely people-powered

In Before The Lock

Erica and Brian return to discuss the impact of AI on community, customer marketing, and education — and what to do about it.

info_outline 🔓 109: Various forms of hybridity show art 🔓 109: Various forms of hybridity

In Before The Lock

Should your community be public, private, or a hybrid of both? What about free vs. paid? Erica and Brian break it all down.

info_outline 🔓 108: The Ericas show art 🔓 108: The Ericas

In Before The Lock

And The Erica Goes To…Erica! 🏆🥳 Brian is joined by a gaggle of family, friends, and co-workers to present Erica with awards on her birthday.

info_outline 🔓 107: Under the surface show art 🔓 107: Under the surface

In Before The Lock

Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience. Previous episodes about the “above the surface” bits: Resources:

info_outline 🔓 106: The Golden Hoodie show art 🔓 106: The Golden Hoodie

In Before The Lock

Brian and Erica deep dive into customer awards programs and how to get them right.  

info_outline 🔓 105: Measurin’ vibes show art 🔓 105: Measurin’ vibes

In Before The Lock

Erica and Brian push back hard on the idea that measuring community ROI isn’t important (we can’t believe we had to talk about this or are typing this right now, but here we are). Measurement resources: Erica’s blog:  Course:

info_outline 🔓 104: A really great activation show art 🔓 104: A really great activation

In Before The Lock

Erica and Brian talk about their favorite community activations for in-person conferences.

info_outline 🔓 103: Part of the master plan show art 🔓 103: Part of the master plan

In Before The Lock

Brian and Erica discuss the launch of . Use code INBEFORE at checkout for 15% off of any course, bundle, or membership.

info_outline 🔓 102: Scale, success, service, and hubs show art 🔓 102: Scale, success, service, and hubs

In Before The Lock

The state of the market, why Customer Success is driving community inside of organizations, and how we can partner to deliver value. Resources about CS + Community: Podcast: Blog:

info_outline 🔓 101: They want the ugly show art 🔓 101: They want the ugly

In Before The Lock

Erica and Brian navigate through developer landing pages and communities from Google, Salesforce, Apple, Visa, and more. Developer Community Developer Landing Pages/Communities:      

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