Monica Rothgery: Lessons from the Drive Through
Kitchen Chat® – Margaret McSweeney
Release Date: 04/30/2024
Cromlix: A Luxury Country House Hotel in Scotland
Kitchen Chat® – Margaret McSweeney
Welcome to a very special episode of Kitchen Chat: A Taste of Luxury, History & Hospitality. Today, we're traveling to a storybook setting in Scotland. Let's visit Cromlix (https://www.cromlix.com/), the breathtaking Victorian mansion and five-star luxury country house hotel near Dunblane, owned by tennis legend, Sir Andy Murray and his wife, Kim (https://www.cromlix.com/about-us/our-history/) #AndyMurray #ScottishLuxury #LuxuryTravel Cromlix welcomes guests with both timeless Scottish heritage and contemporary luxury with resplendent interiors designed by renowned designer . This is a...
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Brown's Hotel and the Mayfair Bun
Kitchen Chat® – Margaret McSweeney
Welcome to a special edition of Kitchen Chat: A Taste of Luxury, History, and Hospitality. Host Margaret McSweeney takes you to the heart of London's Mayfair, a place synonymous with timeless elegance, to visit the incomparable , Brown's is more than just a hotel; it's a living piece of history, where the past whispers from every corner. Founded in 1837, this is London’s very first hotel, and its legacy is rich with stories. It's where Rudyard Kipling wrote The Jungle Book, and where Alexander Graham Bell made Britain's first-ever telephone call. Today, this historic landmark has been...
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The Meathead Method: The Art, Soul and Science of Outdoor Cooking
Kitchen Chat® – Margaret McSweeney
"I like to think that whatever you cook indoors. you can cook it even better outdoors" Meathead Goldwyn. On this special episode of Kitchen Chat, host visits the living legend of grilling in his kitchen for an insightful conversation and a Masterclass on one of America’s most revered traditions. She is joined by the celebrated pitmaster, culinary scientist, and seminal voice in outdoor cooking, , author of the landmark book, This episode presents an inspiring approach to the craft, intricate science and storied history of American barbecue. In a conversation that brings...
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Fashion Icon Nigel Barker Launches an Espresso Martini
Kitchen Chat® – Margaret McSweeney
Step onto the runway of flavor and fashion in this special episode of Kitchen Chat: A Taste of Luxury, History and Hospitality. Host Margaret McSweeney joins world-renowned fashion photographer and TV personality Nigel Barker at a Chicago philanthropic fashion show benefiting WINGS Program Inc. Discover how Nigel turned his creative eye from couture to cocktails, crafting what’s been called “the most fashionable cocktail in the world.” It’s a conversation where glamour meets giving—and style is served in a glass. Margaret was especially delighted to meet Nigel as both she and...
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The Market at Pepper Place: A Culinary Renaissance
Kitchen Chat® – Margaret McSweeney
On this very special episode of Kitchen Chat: A Taste of Luxury, History and Hospitality, host takes us on a sweet, very personal journey home. Broadcasting from the vibrant culinary heart of her beloved hometown, Birmingham, Alabama, Margaret has a Kitchen Chat with the dynamic Executive Director of . Margaret and Leigh are both members of and first met during the I conference in Birmingham. Margaret serves on the board for IACP. The Market at Pepper Place is celebrating its 25th anniversary and is a thriving farmer's market place which serves as the city's epicurean epicenter. The Market...
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Great British Tea Party and Kitchen Chat: A Taste of Luxury, History and Hospitality
Kitchen Chat® – Margaret McSweeney
Through their shared passion for the rich traditions of afternoon tea, Margaret and Claire celebrate the global success of the GBTP, a global community Myers-Lamptey built which now connects nearly 300,000 enthusiasts worldwide, and to make a very important announcement. Kitchen Chat will now also air on Great British Tea Party's Facebook page. The strategic partnership and friendship will provide the GBTP's global community with direct access to new Kitchen Chat episodes. This collaboration officially unites Kitchen Chat's award-winning decade of culinary storytelling with the GBTP's...
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Baccarat New York: A Taste of Luxury, History and Hospitality
Kitchen Chat® – Margaret McSweeney
Join Kitchen Chat host Margaret McSweeney as she visits the truly sparkling Baccarat Hotel New York. Margaret is known to spotlight the brightest and most brilliant examples of Luxury, History, and Hospitality, and this hotel, a stunning blend of heritage and modern opulence aptly fits this description. Opened in 2015, this Manhattan gem is the first hotel from the legendary 260-year-old French crystal house, Baccarat. Conveniently located across from the Museum of Modern Art, each detail of the hotel beautifully reflects the artistry and whispers the timeless elegance of...
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Umma: A Korean Mom's Kitchen Wisdom and 100 Family Recipes
Kitchen Chat® – Margaret McSweeney
Margaret McSweeney welcomes cookbook author Sarah Ahn to discuss Umma: A Korean Mom's Kitchen Wisdom. Discover Korean culinary heritage, heartfelt family recipes, and the rich history behind beloved dishes like kimchi grilled cheese. "Kimchi is more than just a trendy food item. Kimchi is a Korean person's identity. It's our pride and it's a staple of our cuisine because it's the only food that got Koreans through the harsh winter months, got us through the wars, the Japanese occupation and the Korean War." Sarah Ahn On this Special Edition of Kitchen Chat: A Taste of Luxury, History, and...
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Raffles London at The OWO: A Taste of Luxury, History and Hospitality
Kitchen Chat® – Margaret McSweeney
Join KItchen Chat host as she steps both into the future and back in time, to the hallowed, historic grounds of the Experience the property's recent magnificent transformation of the Old War Office, a building where history was profoundly made, from the days of Winston Churchill to Ian Fleming's James Bond. Today, the historic building's storied past seamlessly intertwines with Raffles London at the OWO's unparalleled commitment to modern hospitality and culinary excellence. I especially enjoyed the exquisite Afternoon Tea. Just the name "Raffles" conjures images of timeless...
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Matcha, Matcha, Matcha!
Kitchen Chat® – Margaret McSweeney
On this particularly timely edition of Kitchen Chat®: A Taste of Luxury, History, and Hospitality, host Margaret McSweeney whisks you away on a flavorful journey into the captivating world of Matcha! From World Tea Expo in Las Vegas and the Chicago Tea Festival, where the global popularity and ceremonial allure of Matcha was undeniably the "hot topic. Join Margaret as she explores what this powdered green tea is, by uncovering its fascinating history, its luxurious applications, and the warm hospitality that surrounds its preparation and enjoyment. We'll hear from distinguished experts...
info_outlineMonica Rothgery, former COO of KFC US, part of Yum Brands, shares inspiring lessons about excellence along with surprising insights into fast food kitchens. Monica's recent book, "Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders" goes beyond optimal team management practices and provides great advice for everyone who is pursuing excellence in their lives.
A great tip to attract and retain loyal employees and to create an environment where team members feel valued is to invest both monetary and relationship capital. Engagement is essential. Take the time to learn about your team members and always show respect. The team members impact the customer experience. Monica's advice to optimize customer service is to not overreact or take things personally. She taught her team members to respond to a frustrated customer by saying: "That shouldn't have happened. Let me fix it for you." That validating response can help diffuse emotions. Her customer service tip can be applied in many home or business life situations. She emphasized that frontline management greatly impacts people, not only the team members but also the customers. Many first jobs are at fast food restaurants. Management needs to realize that they have the power to positively change lives.
You may be surprised to learn about the time and effort KFC and Yum Brands take to innovate new flavors and offerings. The Food Innovation Team even studies trends in fine dining as part of their innovation and creation approach. Chicken and Waffles and Nashville Hot are examples of this practice.
Bottom line, Monica encourages everyone to increase the top line of life, i.e. finding and doing the things that bring joy. She recommends writing down what depletes you and what brings you joy and fulfillment and to focus always on the joy. Monica reminds us that abundance follows joy.
Savor the day!
Link to the book "Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders", https://www.amazon.com/Lessons-Drive-Thru-Wisdom-Frontline-Leaders/dp/B0CWYWXRXL
Be sure and visit https//www.KitchenChat.info for more interesting interviews with top chefs and personalities and subscribe to the audio podcast on Apple.com https://podcasts.apple.com/ca/podcast/kitchen-chat-margaret-mcsweeney/id447185040
#FrontlineLeaders #customerservice #teammanagement #employeeengagement #fastfoodsecrets #kfc #joyfulliving #lifelessons #leadershiptips