Monica Rothgery: Lessons from the Drive Through
Kitchen Chat® – Margaret McSweeney
Release Date: 04/30/2024
Umma: A Korean Mom's Kitchen Wisdom and 100 Family Recipes
Kitchen Chat® – Margaret McSweeney
Margaret McSweeney welcomes cookbook author Sarah Ahn to discuss Umma: A Korean Mom's Kitchen Wisdom. Discover Korean culinary heritage, heartfelt family recipes, and the rich history behind beloved dishes like kimchi grilled cheese. "Kimchi is more than just a trendy food item. Kimchi is a Korean person's identity. It's our pride and it's a staple of our cuisine because it's the only food that got Koreans through the harsh winter months, got us through the wars, the Japanese occupation and the Korean War." Sarah Ahn On this Special Edition of Kitchen Chat: A Taste of Luxury, History, and...
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Raffles London at The OWO: A Taste of Luxury, History and Hospitality
Kitchen Chat® – Margaret McSweeney
Join KItchen Chat host as she steps both into the future and back in time, to the hallowed, historic grounds of the Experience the property's recent magnificent transformation of the Old War Office, a building where history was profoundly made, from the days of Winston Churchill to Ian Fleming's James Bond. Today, the historic building's storied past seamlessly intertwines with Raffles London at the OWO's unparalleled commitment to modern hospitality and culinary excellence. I especially enjoyed the exquisite Afternoon Tea. Just the name "Raffles" conjures images of timeless...
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Matcha, Matcha, Matcha!
Kitchen Chat® – Margaret McSweeney
On this particularly timely edition of Kitchen Chat®: A Taste of Luxury, History, and Hospitality, host Margaret McSweeney whisks you away on a flavorful journey into the captivating world of Matcha! From World Tea Expo in Las Vegas and the Chicago Tea Festival, where the global popularity and ceremonial allure of Matcha was undeniably the "hot topic. Join Margaret as she explores what this powdered green tea is, by uncovering its fascinating history, its luxurious applications, and the warm hospitality that surrounds its preparation and enjoyment. We'll hear from distinguished experts...
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Le Manoir aux Quat'Saisons: A Culinary Fairytale
Kitchen Chat® – Margaret McSweeney
Exploring the Sustainable Michelin-Starred Legacy of Le Manoir aux Quat’Saisons with Executive Chef Luke Selby. "The garden is the canvas, and we take all our inspiration from the garden and the seasons." Executive Chef Luke Selby Embark on a journey with host to one of the most exceptional luxury resorts in the world for a truly special edition of Kitchen Chat®: A Taste of Luxury, History, and Hospitality. Join Margaret as she discovers an enchanting, Michelin-starred world in the heart of Oxfordshire, United Kingdom, on her first visit to the hallowed grounds of This isn't...
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Brewery Gulch Inn and Spa: A Taste of Mendocino Coast
Kitchen Chat® – Margaret McSweeney
Nestled amidst the breathtaking , offers a sanctuary where rustic elegance meets a deep respect for the natural world. Built upon a foundation of remarkable ocean-salvaged redwood logs, the Inn stands as a testament to sustainable luxury and a harmonious connection with its stunning surroundings. From the crackling warmth of the fireplaces in each room to the locally sourced artistry that adorns its spaces, every detail at Brewery Gulch is thoughtfully curated to create an authentically Mendocino experience. Executive Chef Stephen Smith embodies the spirit and vision of Brewery...
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MacCallum House: A Gem In Mendocino
Kitchen Chat® – Margaret McSweeney
Let's explores the heart of and discover a true gem: the . This isn't just a hotel; it's a living piece of history, nestled in the heart of downtown, yet just a stone's throw from the dramatic Mendocino Headlands and the crashing Pacific. On this Kitchen Chat episode, steps inside this beautifully preserved Victorian estate, built in 1882 as a romantic wedding gift for the legendary Daisy MacCallum from her pioneering father William Kelley. We'll uncover the captivating story of the MacCallum family, whose influence shaped the very fabric of Mendocino. (You can even visit the which is...
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Fathers + Daughters Cellars: A Sip of Family Legacy
Kitchen Chat® – Margaret McSweeney
This episode of "Kitchen Chat" journeys to the scenic Anderson Valley on the , where we discover the story of , a winery born from a father's passion and a daughter's shared dream, now a multi-generational family venture. "It’s pretty special to ‘Taste at the Top,’” and this episode offers a one-of-a-kind introduction to their exceptional wines while overlooking the breathtaking Anderson Valley. Guy Pacurar and his wife Sarah Schoeneman are the co-owners of Fathers and Daughters Cellars. Join as she tastes the unique story behind Fathers & Daughters Cellars with each sip,...
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Cristina Ferrare: The Model Kitchen
Kitchen Chat® – Margaret McSweeney
Today, we have the privilege of welcoming a living legend, the woman who has redefined what it means to be a multifaceted icon – the gorgeous and glamorous ! From supermodel to cookbook author, actress to television host, Cristina has captivated audiences for decades. Now, in addition to a return to international supermodel work, she's adding another incredible title to her impressive resume: grandmother! Throughout her life, Cristina's passion for food has brought her joy. She celebrates and her and has most recently become the star of this next chapter of her storied life. Fresh off her...
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Stanford Inn By the Sea: Wellness and Sustainability at the Only Vegan Hotel in North America
Kitchen Chat® – Margaret McSweeney
In this episode, we embark on a sojourn to the breathtaking Mendocino coast, dramatic cliffs, whispering redwoods, and the understated luxury of eco-elegance of the Here, amidst nature's grandeur, we discover a sanctuary of sustainability, a haven where impeccable hospitality intertwines with a deep reverence for the earth. Join as she engages in intimate conversation with , the visionary proprietors who have woven their passion for environmental stewardship into the very fabric of this remarkable eco-resort. Uncover the story behind the inn's unique philosophy, a philosophy so...
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Little River Inn: Local Flavors and Majestic Views of Mendocino Coast
Kitchen Chat® – Margaret McSweeney
This episode of "Kitchen Chat" embarks on a journey to the enchanting Mendocino Coast, where we will explore the legendary Little River Inn, perched on a hillside with sweeping views of the Pacific Ocean. The tranquility, beauty and hospitality of have welcomed guests for nearly a century. It doesn't matter if you are traveling solo, as a couple or with a family, Little River Inn can customize all that Mendocino Coast has to offer you such as outdoor excursions and culinary adventures. Join Margaret McSweeney as she learns about the inn's history from the gracious Cally Coombs-Dym, the fifth...
info_outlineMonica Rothgery, former COO of KFC US, part of Yum Brands, shares inspiring lessons about excellence along with surprising insights into fast food kitchens. Monica's recent book, "Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders" goes beyond optimal team management practices and provides great advice for everyone who is pursuing excellence in their lives.
A great tip to attract and retain loyal employees and to create an environment where team members feel valued is to invest both monetary and relationship capital. Engagement is essential. Take the time to learn about your team members and always show respect. The team members impact the customer experience. Monica's advice to optimize customer service is to not overreact or take things personally. She taught her team members to respond to a frustrated customer by saying: "That shouldn't have happened. Let me fix it for you." That validating response can help diffuse emotions. Her customer service tip can be applied in many home or business life situations. She emphasized that frontline management greatly impacts people, not only the team members but also the customers. Many first jobs are at fast food restaurants. Management needs to realize that they have the power to positively change lives.
You may be surprised to learn about the time and effort KFC and Yum Brands take to innovate new flavors and offerings. The Food Innovation Team even studies trends in fine dining as part of their innovation and creation approach. Chicken and Waffles and Nashville Hot are examples of this practice.
Bottom line, Monica encourages everyone to increase the top line of life, i.e. finding and doing the things that bring joy. She recommends writing down what depletes you and what brings you joy and fulfillment and to focus always on the joy. Monica reminds us that abundance follows joy.
Savor the day!
Link to the book "Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders", https://www.amazon.com/Lessons-Drive-Thru-Wisdom-Frontline-Leaders/dp/B0CWYWXRXL
Be sure and visit https//www.KitchenChat.info for more interesting interviews with top chefs and personalities and subscribe to the audio podcast on Apple.com https://podcasts.apple.com/ca/podcast/kitchen-chat-margaret-mcsweeney/id447185040
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