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Contacts, Experiences and Journeys: What customers really want

Voice on Demand - Retail Podcast by MECS+R

Release Date: 04/01/2022

Episode 72 - Fahed Ghanim's journey in fueling Majid Al Futtaim - Lifestyle show art Episode 72 - Fahed Ghanim's journey in fueling Majid Al Futtaim - Lifestyle

Voice on Demand - Retail Podcast by MECS+R

Tune in to our latest podcast episode of Let’s Talk Retail featuring Fahed Ghanim, CEO of Majid Al Futtaim - Lifestyle, as we bring you behind-the-scenes insights, insider tips, and stories that define MAF's retail success.

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Episode 71 - THE POINT - Abha Project: A New Era of Retail and Hospitality in Saudi Arabia show art Episode 71 - THE POINT - Abha Project: A New Era of Retail and Hospitality in Saudi Arabia

Voice on Demand - Retail Podcast by MECS+R

Dive into the heart of Aseer Region in Saudi Arabia as Mohammad Alawi discusses 'The Point', a retail marvel set to redefine Abha's landscape. Discover how this ambitious project promises to blend tradition with modern retail innovation. For more detail and to connect with Mohammad, please visit their website at 

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Episode 70 - Bridging the Retail Divide - Amplifying In-Store Success with E-commerce Innovations show art Episode 70 - Bridging the Retail Divide - Amplifying In-Store Success with E-commerce Innovations

Voice on Demand - Retail Podcast by MECS+R

In this episode, we welcome Paul Maguire - Head of Retail Delivery at Endava. Paul is a retail technology expert with a wealth of experience in leading organizations like Kingfisher, Harrods, and Estee Lauder. Join us as we explore global retail trends and their reflection in the Middle East and North Africa (MENA). Paul shares his unique experiences and insights on MENA's projected e-commerce growth to $57 billion by 2026 and its impact on the retail landscape. Learn about the role of ERP and POS systems in creating unified commerce offerings and how companies like Endava leverage composable...

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Episode 69 - Speed of Trust and Implications for Retail with Gen Z, Gen A and Millennials show art Episode 69 - Speed of Trust and Implications for Retail with Gen Z, Gen A and Millennials

Voice on Demand - Retail Podcast by MECS+R

In this powerful keynote speech, trust expert Stephen M.R. Covey, Co-Founder of CoveyLink and the FranklinCovey Global Speed of Trust Practice, sheds light on the transformative role trust plays in the retail industry, particularly in engaging Gen Z, Gen A, and Millennials. As the bestselling author of "The SPEED of Trust," Covey reveals how trust is not just a soft, social virtue, but a hard-edged, economic driver with the potential to revolutionize businesses and elevate performance. Listen in as Covey delves into the impact of trust on consumer behavior, the implications for retailers, and...

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Episode 68 - Embrace The Digital Change show art Episode 68 - Embrace The Digital Change

Voice on Demand - Retail Podcast by MECS+R

We bring you an exclusive keynote speech by Ted Souder at The Retail Congress MENA Event. Ted is a former head of industry for retail at Google, given at the retail Congress MENA event. In his speech titled "Embrace the Digital Change," Souder delves into the importance of embracing digital transformation in the retail industry and shares valuable insights on how businesses can adapt and thrive in the ever-changing digital world. From the early days of the internet to the recent pandemic, Souder takes us on a journey through the evolution of technology and its impact on the retail industry. He...

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Episode 67 - Unlocking Your Full Potential with AI Software show art Episode 67 - Unlocking Your Full Potential with AI Software

Voice on Demand - Retail Podcast by MECS+R

In this episode we are joined by Seb Ingram (www.linkedin.com/in/sebastian-m-ingram), a digital marketing consultant and former content creator with a wealth of experience in SEO and backlink creation. Seb has produced hundreds of high-quality SEO blogs and created content that was used for outreach to create backlinks, helping his company rank for industry terminology and generate inbound leads. As a digital marketing consultant, he attends networking events and uses his expertise to offer criticism on digital marketing campaigns and create business proposals. Seb also provides advice to...

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Episode 66 - Shopping Malls a Heart of Community that Strengthens Family Bonds show art Episode 66 - Shopping Malls a Heart of Community that Strengthens Family Bonds

Voice on Demand - Retail Podcast by MECS+R

A Shopping Center to be proud of! Join us with Nancy Nese Ozbek, General Manager of Times Square Center. Lets dive into the benefits and significance of shopping mall and how it is important to the community, sustaining family bond, and child development.

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Episode 65 - From Ecommerce to Brick & Mortar show art Episode 65 - From Ecommerce to Brick & Mortar

Voice on Demand - Retail Podcast by MECS+R

In this session, we are delightfully happy to have Jing Leng with us. She is the General Manager for this incredible Kids and Baby Apparel Brand, which has taken the globe by storm through its E-commerce platform – Hibobi. And today, we discuss the importance of brand exposure through having Brick & Mortar and its entry into the MENA region.

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Episode 64 - Brands and Strategy show art Episode 64 - Brands and Strategy

Voice on Demand - Retail Podcast by MECS+R

Together with our long time member Nina Seredai-Udalova, we dive into the reality of the importance of brand purpose and strategy. Nina is the Founder and Managing Director of Ninth Space, a brand strategy and design company which over the years have helped hundreds of companies globally.

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Episode 63 - A Region Of Vision, A Region of Loyalty - The Middle East show art Episode 63 - A Region Of Vision, A Region of Loyalty - The Middle East

Voice on Demand - Retail Podcast by MECS+R

Lets dive into the story of one of the biggest loyalty providers in the world, CONIQ and how they plan to conquer the retail world through loyalty. An exclusive interview with Ben Chesser, CEO of CONIQ and Arnaud de Harenne, one of the newest leaders in the team that will support CONIQ's expansion here in the Middle East and North Africa.

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More Episodes
This episode is from the Retail Congress MENA Live Event. In this interesting session, Michael Ruckman, CEO of Senteo, discusses Eyezon, and other current technologies used to enhance the quality of customer contacts and the overall retail experience. These new technologies are already adopted by most forward-thinking companies. Learn how you can improve sales and the quality of customer relationships in this dynamic session with Michael.