Modernizing the Payment Experience: A Roadmap for Healthcare Leaders
Modern Healthcare’s Healthcare Insider Podcast
Release Date: 06/11/2025
Unlock Hidden EBITDA and Turn RCM into a Strategic Asset
Modern Healthcare’s Healthcare Insider Podcast
Is your organization thinking about revenue cycle management (RCM) the right way? In this episode of Healthcare Insider, Garett Kreitz, co-president of Med-Metrix, explains how to elevate RCM from a transactional function into a true strategic asset. Listeners will learn: What end-to-end RCM really means in practice How providers can uncover hidden EBITDA and strengthen their bottom line Real-world strategies Med-Metrix uses to help health systems maximize reimbursement and reduce revenue leakage Tune in to hear how aligning leadership, technology and execution can transform the revenue...
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Future-Proofing Patient Exam Rooms: Preparing for the U.S. Access Board's 2024 Compliance Update
Modern Healthcare’s Healthcare Insider Podcast
In this episode of Healthcare Insider, Modern Healthcare’s Maria Castellucci speaks with August Boehnlein, associate marketing manager at Midmark Corporation. Boehnlein unpacks the 2024 standards, explains the significance of the newly established 17-inch low seat height requirement and shares how thoughtful equipment design can drive better outcomes for both patients and providers.
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Setting a High Standard of Care for Complex and Underserved Patient Populations: Insights from Driscoll Children’s Hospital
Modern Healthcare’s Healthcare Insider Podcast
At the intersection of medical innovation and compassionate, community-centered care, Driscoll Children’s Hospital has emerged as a national leader in pediatric heart care and health equity. In this episode of Healthcare Insider, Dr. Stephen M. Langley, medical director and chief of pediatric cardiac surgery at Driscoll Children’s Hospital, shares powerful insights into how the hospital is elevating care for complex and underserved pediatric populations across south Texas. From groundbreaking outcomes in congenital heart surgeries to culturally informed, family-centered care models,...
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Reimagining the Payer-Consumer Relationship
Modern Healthcare’s Healthcare Insider Podcast
Surprise bills and opaque healthcare costs continue to frustrate consumers. Health plans must do more to address these concerns or risk losing members. In this episode of Healthcare Insider, Jay Deady, president of price optimization at Zelis, joins Modern Healthcare to explore how payers can evolve beyond call centers and generic outreach to offer personalized, transparent billing support. Learn how new tools and approaches are helping health plans build trust, improve member satisfaction and reduce financial stress—one interaction at a time.
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Modernizing the Payment Experience: A Roadmap for Healthcare Leaders
Modern Healthcare’s Healthcare Insider Podcast
The payment process in healthcare is often slow, fragmented and paper-based, creating frustration for providers and patients, inefficiencies for payers and rising costs across the system. In this episode of Healthcare Insider, Yusuf Qasim, president of payments optimization at Zelis, shares how digital innovation can meaningfully change the healthcare payment ecosystem. From reducing friction to improving cash flow, Qasim outlines what it takes to transform outdated systems into streamlined, digital-first operations.
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Solving pharmacy inventory headaches with smart consignment solutions
Modern Healthcare’s Healthcare Insider Podcast
Managing specialty drug inventory is exceedingly complex as pharmacy leaders contend with rising costs, unpredictable demand and labor shortages. In this episode of Healthcare Insider, Cardinal Health’s James Roof, director of strategic distribution services, and Diana Castillo, national consignment executive, share how modern consignment models, combined with innovative RFID technology, can dramatically reduce waste, improve medication accessibility and relieve workflow burdens on pharmacy staff. The episode also breaks down best practices for evaluating inventory carrying costs, reducing...
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Why provider-led care is the future of healthcare
Modern Healthcare’s Healthcare Insider Podcast
No one is better equipped to support patients than providers. But do health systems have the power required to improve the healthcare system? In this episode of Healthcare Insider, Premier Inc. President and CEO Mike Alkire explains why a provider-led model—not one led by payers or legacy tech vendors—is the only viable path forward. He outlines how hospitals can take back control and lead transformation by focusing on high-value partnerships, smarter use of data and AI-driven solutions. Listen to learn how health systems can: Shift power from payers to providers through strategic...
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The pharmacy as a driver of health system growth
Modern Healthcare’s Healthcare Insider Podcast
Hospitals today face rising drug costs, workforce shortages, supply chain disruptions and tightening reimbursement, making financial sustainability increasingly difficult to achieve. In this episode of Healthcare Insider, Cardinal Health’s Mike Brown, R.Ph, vice president of managed services, and Michelle Dalton, PharmD, regional director of account management and operations, discuss how a strategic approach to pharmacy management can help hospitals of all sizes reduce costs, optimize operations and unlock new revenue streams. They also share how one Southeastern health system...
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Empowering health plans to navigate price transparency requirements
Modern Healthcare’s Healthcare Insider Podcast
Health plans are under mounting pressure to comply with federal price transparency regulations. But compliance isn’t easy due to vast and complex data sets. In this episode of Healthcare Insider, Heather Cox, president of Insights and Empowerment at Zelis, breaks down the top challenges health plans are facing and offers insightful strategies for achieving compliance. Cox also explores how transparency requirements can be more than a regulatory requirement, but a catalyst to improve member engagement and experience.
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Cracking the Code of TEAM with Data Analytics
Modern Healthcare’s Healthcare Insider Podcast
As hospitals prepare for CMS’s upcoming Transforming Episode Accountability Model (TEAM), embracing data and analytics will be crucial for success under the mandatory bundled payment program. In this episode of Healthcare Insider, we sat down with Scott Driskell, Clinical Director of Medical Device Management, and Kim Wright, Assistant Vice President of Clinical Services—both of HealthTrust Performance Group—to explore how health systems are using data analytics to: Prepare for TEAM and future value-based care models Drive physician engagement through transparency Reduce...
info_outlineThe payment process in healthcare is often slow, fragmented and paper-based, creating frustration for providers and patients, inefficiencies for payers and rising costs across the system.
In this episode of Healthcare Insider, Yusuf Qasim, president of payments optimization at Zelis, shares how digital innovation can meaningfully change the healthcare payment ecosystem.
From reducing friction to improving cash flow, Qasim outlines what it takes to transform outdated systems into streamlined, digital-first operations.