308: Interview with Academy Educator for Chairside Solutions at Dentsply Sirona, Sue Florio
Release Date: 04/25/2025
Mommy Dentists In Business
In this episode, Dr. Grace Yum sits down with double board-certified plastic surgeon Dr. Richard Westreich to explore the rise of regenerative medicine—how it works, what it’s best for, and how to choose the right provider. He breaks down options like Sculptra, EZGel PRF, and Polynucleotides, and offers practical advice on setting realistic expectations in a trend-driven industry. Episode Highlights: Clear explanation of regenerative medicine and why collagen induction matters Comparison of Sculptra, EZGel PRF, and Polynucleotides and what each does best How to choose a practitioner...
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In this episode, Dr. Grace Yum sits down with Parham Nabatian, Co-Founder of The DocSites, to break down what truly drives effective dental marketing today. Parham shares practical, experience-backed insights on building a strong online presence, avoiding common marketing pitfalls, staying visible in both Google and AI-driven search, and tracking what actually brings new patients into the practice. Episode Highlights: Low-cost marketing strategies that deliver long-term results How a strong dental website builds patient trust Common website and marketing mistakes to avoid Tracking...
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In this episode, Dr. Grace Yum speaks with Dr. V. Kim Kutsch, founder of Oral Biotech and creator of CariFree, about redefining how dentistry approaches tooth decay. Dr. Kutsch explains why cavities are a bacterial disease rather than a drilling problem, and how simple caries risk assessments and prevention-focused care can improve patient outcomes and practice growth. Episode Highlights: Why tooth decay should be treated as a bacterial disease—not a drilling problem The importance of understanding why decay occurs, not just how to fix it Simple first steps to implement caries...
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This week, Dr. David Charles, a neuropsychologist specializing in trauma and neurodiversity, joins us to explore how dental teams can better support neurodivergent patients and staff. From reducing sensory overload to improving communication and recognizing early signs of distress, Dr. Charles offers valuable strategies for creating a more inclusive and compassionate dental experience. Episode highlights: How to create a supportive dental experience for neurodiverse patients Recognize early signs of patient distress before it escalates How dental teams can better support...
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Dr. Grace Yum sits down with Pamela Oren-Artzi, Co-Founder and COO of Grin, to explore how technology is transforming access to dental and orthodontic care. Pamela shares how Grin’s digital monitoring platform bridges gaps in affordability, convenience, and provider access—helping dental teams better serve patients and expand their impact. From public health applications to private practice integration, she discusses what it means to “do well by doing good” in today’s dental landscape. Episode highlights: Overcoming key barriers in dental access—cost, convenience, awareness, and...
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This week, we are joined by Aida Bosnjak, RDH and orofacial myofunctional therapist, who shares her expertise on the basics of myofunctional therapy and why collaboration is key to supporting airway health. From infants to adults, Aida discusses common signs of myofunctional disorders and how dental teams can play a vital role in identifying and addressing them. Episode highlights: The importance of implementing myofunctional therapy in dental offices The role of collaboration with other healthcare professionals in treatment Why training all team members to recognize myofunctional...
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In this episode, Dr. Grace welcomes Wendy Briggs, a practicing hygienist, consultant, and co-founder of The Team Training Institute. Wendy shares how intentional alignment between dentists and hygienists can transform both patient outcomes and practice performance. From improving communication around fluoride to implementing efficient systems and compensation structures, Wendy offers practical strategies to elevate hygiene productivity and strengthen the entire team dynamic. Episode highlights: Why dentist–hygienist alignment is key to consistent care and long-term growth Using risk...
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Jeff Gladnick, Founder and CEO of Great Dental Websites, returns to the podcast for a conversation on how AI is changing the digital landscape for dentists. From patient search behavior to marketing strategies and practice operations, Jeff shares practical insights on what’s working now, what to watch out for, and how to use AI as a tool without losing the human touch. Episode highlights: The growing role of AI tools like ChatGPT in how patients search for and choose dentists Practical ways dentists can use AI for marketing, call tracking, and after-hours support Why original,...
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This week, we are joined by Dr. Sheila Samaddar, practice owner and AGD national spokesperson, for an inspiring conversation. Dr. Samaddar shares her journey into dentistry, the value of mentorship, and her passion for technology and tools that protect clinicians’ health. She also reflects on how community and organized dentistry have shaped her career. Episode highlights: The role of mentorship in shaping Dr. Samaddar’s career and inspiring her to guide younger dentists Must-have technology and tools to protect your body and improve patient care The importance of organized dentistry...
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In this episode, Dr. Grace Yum welcomes back dental accountant and financial expert Brian Hanks, founder of Dental Tax Advocates. Together, they dive into the most common frustrations dentists face with CPAs, strategies for choosing the right accountant, and key takeaways from the latest tax bill. Episode highlights: Why many dentists feel neglected or underserved by their accountants—and what’s really behind it Smart questions to ask when choosing a CPA (fees, client load, specialization, communication) A quick checklist of what your accountant should be doing for you each year Two...
info_outlineAn experienced Dental Lab Ceramist and Academy Educator, Suzanne brings her 35+ years of experience to each course she leads to provide participants with up-to-date information about dental products and procedures. As a Chairside Specialist, Academy Educator supporting the Dentsply Sirona Restorative and CAD/CAM teams on the Blocks, Suzanne has extensive experience within the CAD/CAM market and has an in-depth knowledge of fabricating esthetic and functional restorations with both Zirconia and Glass Ceramic materials.
Suzanne’s early career was spent within the Dental Laboratory space as a Ceramist—progressing to Dentsply’s R&D with porcelains, then moving into a role as Technical Communications and Sales Support and later to product development support and sales training. Suzanne’s background provides her with both foundational material science knowledge and procedure expertise that allow her courses to focus on both how to process CAD/CAM materials and where common mistakes can lead to pitfalls and inefficiencies.
Suzanne lives in New Jersey with her husband Ralph and their two daughters. In her spare time, she enjoys reading, spending time at the NJ Shore with her family, and has recently welcomed a new granddaughter.