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103 Moving Service Functions from the Call Center to the App Store

The Re/Imagine Podcast

Release Date: 08/04/2022

117 Running Towards Climate Risk with InnSure show art 117 Running Towards Climate Risk with InnSure

The Re/Imagine Podcast

The world is facing catastrophic consequences as a direct result of climate change. , Executive Director, and , Head of Partnerships at , join us to discuss how InnSure is incentivizing bold and decisive action by the industry to help combat this threat. We exchange information and ideas about specific opportunities to support innovation at the nexus of insurance and climate risk. The world is changing. What part will you play? Learn more about InnSure: InnSure:  InnSure's Climate Initiative (ICI):  ICI Individual Memberships:  Learn more about Nassau Re/Imagine: ...

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116 - Protecting Your Income with Hadi Radwan show art 116 - Protecting Your Income with Hadi Radwan

The Re/Imagine Podcast

Serial entrepreneur and venture builder, Hadi Radian, shares his advice for entrepreneurs who are just starting out and for those looking to take their business to the next level. Listen and learn how he and the team at Asteya are working to make income insurance accessible to everyone irrespective of their age, gender, or income.  💡: It’s a privilege to make mistakes. Connect with Hadi: https://www.linkedin.com/in/hadiradwan/   Learn more about Nassau Re/Imagine: 

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115 Orchestrating Financial Planning Solutions For Advisors with Sheryl O'Connor and Steve Kellar show art 115 Orchestrating Financial Planning Solutions For Advisors with Sheryl O'Connor and Steve Kellar

The Re/Imagine Podcast

Sheryl O'Connor and Steve Kellar join us to discuss how IncomeConductor – a proprietary, time-segmented, online tool empowers advisors, firms, and individuals internationally to plan for retirement more simply, more accurately, and more reliably. We discuss how to change client focus from investment returns to income reliability and much more.  Connect with Sheryl O'Connor, CEO & Founder, IncomeConductor:   Connect with Steve Kellar, Retirement Income Services, IHT Wealth Management Learn more about Nassau Re/Imagine: 

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114 Why No Code Is The Best Code with Vinod Kachroo show art 114 Why No Code Is The Best Code with Vinod Kachroo

The Re/Imagine Podcast

Transformation. Acceleration. Solutions.  The next wave of technology is here - helping transform and enable the insurance industry. Vinod Kachroo, CEO at Innoveo, joins us to talk state of the industry, insurtechs, and why no code is the best code. Listen and learn how the work Innoveo is helping to make building enterprise applications cool again - by transforming digital experiences and achieving business growth. Connect with Vinod:    Learn more about Nassau Re/Imagine: 

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113 Accelerating Profitable Innovation with Mark Stender show art 113 Accelerating Profitable Innovation with Mark Stender

The Re/Imagine Podcast

In a sea of thousands of insurtechs, how can you discover those who can help create new experiences and solutions? From a front-row seat to the evolution in insurance technology to the recent acquisition of his company, industry veteran, Mark Stender, CEO of Intellagents, a Fatbrain AI Company, joins us to share insights on how you can dramatically accelerate profitable innovation in one simple, complete insurance ecosystem. Connect with Mark Stender   Learn more about Nassau Re/Imagine:  Connect with us:

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112 The Future of Events with Allie Greene and Chip McCabe show art 112 The Future of Events with Allie Greene and Chip McCabe

The Re/Imagine Podcast

Events are more important than ever. People are coming back together, seeking meaningful, shared experiences. In this episode, we spoke with Allie Greene, Co-Founder & VP; of Throwing Star Collective, and Chip McCabe, Director of Placemaking & Events, Hartford Business Improvement District. Listen to our discussion about trends in the events industry, creative ideas to engage attendees, and why it is imperative to share your message in creative and impactful ways.   Connect with , Co-Founder & VP, of Throwing Star Collective,   Connect with , Director of Placemaking & Events,...

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111 Special Edition: ITC 2022 Microcasts show art 111 Special Edition: ITC 2022 Microcasts

The Re/Imagine Podcast

Over the course of three days, over 9,000 people in the insurance and insurtech industry convened in Las Vegas to showcase new innovations, learn how to increase productivity and reduce costs, and ultimately enrich the lives of policyholders. For us,  was about reconnecting in person with the community that helped build us. Special thanks to  for providing us the opportunity to set up shop and record 22 microcasts in their living tradeshow booth.  You don't want to miss the stories and updates! 🎙🎧 COVR -  CTO Ryan Allan - 02:12“Successful Series B...

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110 The Joy Experiment - Creating Cities That Innovate show art 110 The Joy Experiment - Creating Cities That Innovate

The Re/Imagine Podcast

In this episode, Paul Kalbfleisch and Jackie Mandyck discuss how cities foster innovation and what that means to advance innovation in the insurance ecosystem and our community. Innovators and creatives benefit from the ability to collaborate and mash together. Listen to learn how the design and activation of public places can facilitate play, create joy and help advance a more collaborative tomorrow. Connect with , Principal Consultant, PAUL Consulting, and Author, The Joy Experiments:   Connect with , Executive Director, iQuilt Partnership,   Learn more about Nassau...

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109 The Anthropology of Innovation with Byron Reese show art 109 The Anthropology of Innovation with Byron Reese

The Re/Imagine Podcast

The Anthropology of Innovation with Byron Reese This week we spoke with futurist, entrepreneur, and author Byron Reese about the anthropology of innovation and the transformative effect of technology on the workplace and on society at large. Plug in and learn about, : How Humans Learned to See the Future — and Shape it. What makes the human mind so unique? And how did we get this way? Connect with Byron Reese: Learn more about Nassau Re/Imagine:  Connect with us: 

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108 Using AI to Make Unbiased Plan Decisions with Mark Seghers show art 108 Using AI to Make Unbiased Plan Decisions with Mark Seghers

The Re/Imagine Podcast

Mark Seghers, CEO, and Co-Founder of Inspire Health Tech join Paul Tyler, CMO, Nassau Financial Group, and Laura Dinan Haber, Innovation Program Manager, Nassau Re/Imagine to discuss the use of artificial intelligence as a tool to provide unbias information in order to gain valuable insight into making purchasing decisions.   'As Artificial Intelligence and predictive analytics take hold in the Medicare market, carriers are often faced with a new type of Medicare shopper.  Today's Medicare shopper is tech-savvy and well-informed. Inspire Health Tech can help you understand these...

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More Episodes

Retiretech Forum Session 2: Service & Operations

“Moving Service Functions from the Call Center to the App Store”
We still primarily serve our customers in a business model defined by answering inbound phone calls, managing forms, and opening lock boxes. However, the entire world, including seniors, is rapidly shifting to an app economy. The AARP found that individuals over 50 dramatically increased their adoption of smartphones, tablets, and wearable devices during the pandemic. Today, 97% of individuals over the age of 50 report owning at least one primary digital device. How will expectations change for modes and hours of communications? Will payment expectations shift from ACH to Venmo? What opportunities does this present for better meeting the needs of retirees?

Connect with the Panelists:

Zainab Noorali, Infosys, Moderator
Bobbie Shrivastav, Benekiva
Peter Sanderson, Socotra
Manisha Bhargava, Innoveo
Galya Appell, AmeriLife

Learn more about Nassau Re/Imagine: imagine.nfg.com

Connect with us: https://www.linkedin.com/showcase/nassau-reimagine