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Episode 118: Improving CAHPS Scores

Alliance Podcast

Release Date: 10/05/2021

Season 3, Episode 10: Communication & Education Miniseries | End Well: Engaging the Media to Shift the Cultural Conversation  show art Season 3, Episode 10: Communication & Education Miniseries | End Well: Engaging the Media to Shift the Cultural Conversation

Alliance Podcast

On the final episode of the NHPCO Podcast, host Elyssa Katz is joined by Tracy Wheeler, Executive Director for , a leading non-profit at the intersection of end-of-life and culture change with a focus on making end of life, part of life. Listeners will learn how the End Well team works to engage the media, and even Hollywood stars, in conversations around death and end of life. Listeners will also learn how to implement some of End Well’s best practices at their own organizations. Help spread the message about what true hospice and end of life care look like and increase access to care for...

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Season 3, Episode 10: Communication & Education Miniseries | End Well: Engaging the Media to Shift the Cultural Conversation  show art Season 3, Episode 10: Communication & Education Miniseries | End Well: Engaging the Media to Shift the Cultural Conversation

Alliance Podcast

On the final episode of the NHPCO Podcast, host Elyssa Katz is joined by Tracy Wheeler, Executive Director for , a leading non-profit at the intersection of end-of-life and culture change with a focus on making end of life, part of life. Listeners will learn how the End Well team works to engage the media, and even Hollywood stars, in conversations around death and end of life. Listeners will also learn how to implement some of End Well’s best practices at their own organizations. Help spread the message about what true hospice and end of life care look like and increase access to care for...

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Season 3, Episode 9: Communication & Education Miniseries | Hospice & Palliative Care Messaging Principles  show art Season 3, Episode 9: Communication & Education Miniseries | Hospice & Palliative Care Messaging Principles

Alliance Podcast

In the second episode of the Communication & Education miniseries, host Elyssa Katz is joined by Marian Grant and Tony Back, two national leaders in the hospice and palliative care community and co-creators of the Serious Illness Messaging Toolkit (). Together they cover community education, a critical topic for care-at-home providers and particularly for hospice and palliative care providers who face additional challenges with common stigmas about the care and services they provide. Listeners will leave with practical, evidence-based principles and accessible resources to assist them in...

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Season 3, Episode 8: Communication & Education Miniseries | National Care at Home Month show art Season 3, Episode 8: Communication & Education Miniseries | National Care at Home Month

Alliance Podcast

Welcome to the third and final miniseries in this season of the NHPCO Podcast! Over the course of the last three episodes, we’ll focus on communication and education, starting with Episode 8, National Care at Home Month. Tune in as the Alliance Communications team introduces a month of recognition, celebration, and storytelling created to honor the combined membership of the new Alliance and the patients and families its members serve nationwide. Listeners will also learn about how to participate in National Care at Home Month to uplift their organizations, recognize their peers, and...

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Season 3, Episode 7: Regulatory & Legislative Miniseries | Top Legislative Priorities for Providers in 2025 show art Season 3, Episode 7: Regulatory & Legislative Miniseries | Top Legislative Priorities for Providers in 2025

Alliance Podcast

In the third and final episode of the Regulatory & Legislative miniseries, host Elyssa Katz is joined by repeat guests Logan Hoover and Madison Summers to discuss the policy priorities top of mind for the provider community and the Alliance Policy team. Listeners will learn the latest on topics from program integrity to Gerald’s Law and telehealth flexibilities, as well as how they can engage locally and nationally to advance the priorities most important to them. Stay tuned for the third and final miniseries in this season of the NHPCO Podcast kicking off in early October –...

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Season 3, Episode 6: Regulatory & Legislative Miniseries | Palliative Care show art Season 3, Episode 6: Regulatory & Legislative Miniseries | Palliative Care

Alliance Podcast

Tune in to the second episode in the Regulatory & Legislative miniseries focusing on palliative care! Listeners will hear a brief recap of the palliative care landscape before diving into actionable tips for providers with returning guest Rory Farrand, VP of Palliative and Advanced Care for NHPCO. From operators and clinicians with an existing program to those looking to start a new service line, Farrand covers how to operate effectively in the current environment and how to prepare for what the future may hold. As always, let us know what you think by emailing [email protected].

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Season 3, Episode 5: Regulatory & Legislative Miniseries | Hospice Special Focus Program show art Season 3, Episode 5: Regulatory & Legislative Miniseries | Hospice Special Focus Program

Alliance Podcast

Dive into the first episode in our next miniseries – Regulation and Legislation – with everyone’s favorite topic: the Hospice Special Focus Program (SFP). In this episode, host Elyssa Katz is joined by Logan Hoover, NHPCO VP of Policy and Government Relations, and Patrick Harrison, NHPCO Senior Director of Regulatory and Compliance to cover background, considerations, and predictions around the SFP’s algorithm and implementation. Leave with a stronger understanding of what lies ahead for the provider community as well as practical takeaways you can use to improve and protect your...

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Season 3, Episode 4: Quality Miniseries | Datasets  show art Season 3, Episode 4: Quality Miniseries | Datasets

Alliance Podcast

The third episode in our Quality miniseries focuses on Datasets. NHPCO is committed to continuous quality improvement; increasingly in our technology forward environment, data collection, access, and analysis play critical roles in ensuring the provision of care that meets or exceeds national standards. Host Elyssa Katz is joined by NHPCO VP of Quality, Aparna Gupta, and NHPCO Quality Data Analyst, Tej Chana, to discuss the role of data and benchmarking, the various datasets available to providers, and how to glean practical information that your organization can apply from these datasets....

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Season 3, Episode 3: Quality Miniseries | Personalized Care for Diverse Populations show art Season 3, Episode 3: Quality Miniseries | Personalized Care for Diverse Populations

Alliance Podcast

The second episode in our Quality miniseries, Personalized Care for Diverse Populations, focuses on how hospice is uniquely structured to care for not only our most vulnerable population – those facing the end of life – but also to meet the individual needs of diverse populations in ways other parts of the healthcare system cannot. Host Elyssa Katz is joined by two special guests to approach this topic from a variety of perspectives – Torie Ring, NHPCO Veterans Service Specialist, and India Harris-Jones, NHPCO Manager of Health Equity and Diversity. The episode provides practical tips...

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Season 3, Episode 2: Quality Miniseries | Workforce and Staffing show art Season 3, Episode 2: Quality Miniseries | Workforce and Staffing

Alliance Podcast

In the first episode of our Quality miniseries, host Elyssa Katz is joined by NHPCO’s Senior Director of Quality, Sarah Simmons, and Manager of Public Affairs, Madison Summers to cover all things workforce and staffing in the provider community. They uncover and provide legislative and practical resource-based solutions for many of the pressing workforce challenges providers face today – competition for skilled hospice and palliative staff, creative and effective staffing models, keeping up with compensation pressures, and clinicians entering the workforce with little to no hospice and...

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More Episodes

Jon R sits down with NHPCO's Jennifer Kennedy and special guest Natalie McNeal, Executive Director of WellStar Community Hospice in Georgia. Jennifer provides an update on the latest news from CMS related to the CAHPS survey, and Natalie shares how her hospice adapted their practices in a COVID world to maintain their scores. Hear some practical tips of how your hospice can address low scoring topics in innovative ways.