Ep. 012 - Dress Code for Your Venue
Release Date: 03/03/2014
Ep. 029 - Hospitality Security Customer Service
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
In this episode of the Nightlife Security Podcast, host Manny Marquez and Dr. Richard Bistline discuss the critical role of customer service in security operations. They explore how security personnel can enhance guest experiences by shifting from a traditional "command and control" approach to a more welcoming, proactive strategy. The conversation covers hiring diverse teams, training staff, creating a positive workplace vibe, and the importance of communication in preventing conflicts. Key insights include the value of women in security roles, the need for psychological safety, and how a...
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Ep. 028 5 - Simple Steps to Improve Your Report Writing
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Security report writing is often a challenging task for security team members. In this episode expert Robert C. Smith and host Manny Marquez discuss five simple steps you can take to greatly improve your report writing skills.
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Ep. 027 - Limit Your Personal Liability
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
As a security guard, you may have asked yourself, “Can I be personally liable if _________(fill in the blank)”? “Can I be sued if ….?” The answer is always “YES.” Learn how to limit your personal liability by listening to this episode of The Nightlife Security Podcast. In this episode, expert Robert C. Smith and host Manny Marquez discuss what liability guards are exposed to and how to limit potential unwanted liability issues. Every security guard needs to listen.
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Ep. 026 - "Last Call' - Best Practices
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
The conclusion of a night of revelry is often signaled by the "last call," a critical juncture for both hospitality staff and patrons. While it marks the end of the workday for employees, for customers, it is the last opportunity to indulge in the evening's festivities. However, if not managed correctly, it can also be a time of heightened risk, leading to potential legal issues and liability. In this informative podcast, experts Robert C. Smith and Manny Marquez explore the best practices for ensuring a safe and seamless conclusion to the evening's activities. Their insightful discussion...
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Ep. 025 - Active Shooter In Your Venue? Plan on it Happening!
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
The time to plan and train for an active shooter situation in your venue is now! Listen to NSC's team of Robert C. Smith and Manny Marquez discuss the mass shooting in Colorado Springs Club Q and how venue operators should use this event as one more lesson to train your team today. While it is highly unlikely your venue will ever experience an active or mass shooter situation, why not plan and prepare for it? Your hospitality team and your guests will thank you...and it could save lives one day.
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Ep. 024 - Overcoming Security Hiring Challenges
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Hiring hospitality security guards can be challenging, especially in a post-COVID era. Listen to NSC's team members Richard Bistline, Ph.D., and Manny Marquez discuss how to find, retain, and maintain hospitality security professionals.
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Ep. 023 - Responsible Alcohol Beverage Service
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Responsible Alcohol Service is an ongoing effort for many hospitality operators. It requires constant attention, a solid training program, and sound policies and procedures. Listen as Manny interviews Robert Pomplun, Chief Learning Officer & Founder of Serving Alcohol Inc. Serving Alcohol Inc offers comprehensive online training solutions for hospitality operators.
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Ep. 022 - COVID-19 Edition | Enforcing Face Masks and Non-compliant Guests
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Operating a hospitality venue during COVID-19 and mandating patrons wear face masks creates many challenges for operators, especially when some of our guests refuse to abide by the rules. As operators, it is our responsibility to protect our team members and our guests against the spread of COVID-19. Having clear guidelines, policies, and operating procedures in place is a must. Then, we must train up our team members who are charged to enforce those guidelines. This episode covers what you need to know about your rights as an operator and how to safely enforce the wearing of face masks in...
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Ep. 021 - Alcohol and Bar Related Sexual Assault
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Knowing the difference between witnessing the normal behavior of a casual hook-up and preventing a sexual assault can sometimes be a difficult task. There are fine lines and subtleties that the novice guard may not recognize. When do you step in if you suspect there is potential for an assault to take place? Listen and learn some more about what Robert and Manny have to say about detection, prevention techniques, and how to protect your guests.
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Ep. 020 - When There is No Need to Hurry, Don't Hurry!
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
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info_outlineDress Code for Your Venue | Brian Rizzo Shot
Dress Code for your venue! Do you have one? Having trouble with your current dress code policy? Are you considering one? Robert and Manny discuss important considerations, best practices, and some commonsense policy when it comes to a dress code for your bar or nightclub.
Shout-outs!
Sycamore Den – San Diego – NSC would like to say thank you to Eric Johnson, General Manager at Sycamore Den, and his team for using our Online California PSO Training. If you ever get a chance to visit San Diego, this is a very hip, warm and inviting spot – make sure you check it out.
Robert received some very kind words from the ownership of The Beacham and The Social in Orlando about our recent training event with them. George, we thank you for that! We are looking forward to our next opportunity to work with you.
Today’s Topic
Dress Code for Your Venue
We discuss some important considerations when it comes to a dress code for your bar or nightclub. Be smart about it and avoid policies that will create more issues than they will solve. Be consistent with your policy and avoid making “exceptions”. Have a written policy at the entrance for the guest to see - otherwise they may think you are just making it up as you go. Also, make sure your staff is training when it comes to discrimination and civil rights issues surround guests attire – for example religious attire.
In The News!
Follow up: Portland Bouncer Brian Rizzo shot when suspect returned with gun after being ‘snubbed’ at the door. – Robert and Manny follow up on the recent story where the Rizzo’s co-worker followed the suspect into the parking lot and shot him with a concealed pistol he had been carrying. Since the news story broke, it has been found that the second bouncer, Jonathan Baer, was justified in shooting the suspect. Manny and Robert comment.
Donations to help with medical bills can be made for Rizzo and his family here @ youcare.com.
Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys. The information they share in the podcast is general advice and shouldn’t replace specific, state and venue specific legal advice. In the event you need legal advice or help, please a professional in your area.
Nightclub Security Consultants Upcoming Dates
March 3rd & 6th – 2014
Club Space Miami – private training event with Insurance Partner Pike Barber and HIA – closed event
March 4th to 5th – 2014
E11evan Miami – private training event with Insurance Partner Pike Barber and HIA – closed event
March 10th to 11th – 2014
Open enrollment H.O.S.T. National Training at The Shadow Room in Washington D.C. - more info
March 24th – 26th, 2014
Nightclub and Bar Show - Network with 37,000+ industry professionals in the entertainment capital of the world! This must-attend event is for professionals in the bar, nightclub, beverage and hospitality industry. Robert C. Smith will be speaking onUnderstanding Legal Force on Monday, March 24th at 2:10 pm.
***Reminder – Robert C. Smith and Manny Marquez are not attorneys. This show’s topics are discussed in general terms. We highly recommend seeking and consulting a legal professional.
If you have questions or comments email us at [email protected]
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https://www.nightclubsecurity.com/
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