Ep. 014 - Understanding Legal Use of Force | Pre Nightclub & Bar Show 2014
Release Date: 03/21/2014
Ep. 029 - Hospitality Security Customer Service
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
In this episode of the Nightlife Security Podcast, host Manny Marquez and Dr. Richard Bistline discuss the critical role of customer service in security operations. They explore how security personnel can enhance guest experiences by shifting from a traditional "command and control" approach to a more welcoming, proactive strategy. The conversation covers hiring diverse teams, training staff, creating a positive workplace vibe, and the importance of communication in preventing conflicts. Key insights include the value of women in security roles, the need for psychological safety, and how a...
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Ep. 028 5 - Simple Steps to Improve Your Report Writing
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Security report writing is often a challenging task for security team members. In this episode expert Robert C. Smith and host Manny Marquez discuss five simple steps you can take to greatly improve your report writing skills.
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Ep. 027 - Limit Your Personal Liability
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
As a security guard, you may have asked yourself, “Can I be personally liable if _________(fill in the blank)”? “Can I be sued if ….?” The answer is always “YES.” Learn how to limit your personal liability by listening to this episode of The Nightlife Security Podcast. In this episode, expert Robert C. Smith and host Manny Marquez discuss what liability guards are exposed to and how to limit potential unwanted liability issues. Every security guard needs to listen.
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Ep. 026 - "Last Call' - Best Practices
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
The conclusion of a night of revelry is often signaled by the "last call," a critical juncture for both hospitality staff and patrons. While it marks the end of the workday for employees, for customers, it is the last opportunity to indulge in the evening's festivities. However, if not managed correctly, it can also be a time of heightened risk, leading to potential legal issues and liability. In this informative podcast, experts Robert C. Smith and Manny Marquez explore the best practices for ensuring a safe and seamless conclusion to the evening's activities. Their insightful discussion...
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Ep. 025 - Active Shooter In Your Venue? Plan on it Happening!
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
The time to plan and train for an active shooter situation in your venue is now! Listen to NSC's team of Robert C. Smith and Manny Marquez discuss the mass shooting in Colorado Springs Club Q and how venue operators should use this event as one more lesson to train your team today. While it is highly unlikely your venue will ever experience an active or mass shooter situation, why not plan and prepare for it? Your hospitality team and your guests will thank you...and it could save lives one day.
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Ep. 024 - Overcoming Security Hiring Challenges
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Hiring hospitality security guards can be challenging, especially in a post-COVID era. Listen to NSC's team members Richard Bistline, Ph.D., and Manny Marquez discuss how to find, retain, and maintain hospitality security professionals.
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Ep. 023 - Responsible Alcohol Beverage Service
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Responsible Alcohol Service is an ongoing effort for many hospitality operators. It requires constant attention, a solid training program, and sound policies and procedures. Listen as Manny interviews Robert Pomplun, Chief Learning Officer & Founder of Serving Alcohol Inc. Serving Alcohol Inc offers comprehensive online training solutions for hospitality operators.
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Ep. 022 - COVID-19 Edition | Enforcing Face Masks and Non-compliant Guests
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Operating a hospitality venue during COVID-19 and mandating patrons wear face masks creates many challenges for operators, especially when some of our guests refuse to abide by the rules. As operators, it is our responsibility to protect our team members and our guests against the spread of COVID-19. Having clear guidelines, policies, and operating procedures in place is a must. Then, we must train up our team members who are charged to enforce those guidelines. This episode covers what you need to know about your rights as an operator and how to safely enforce the wearing of face masks in...
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Ep. 021 - Alcohol and Bar Related Sexual Assault
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Knowing the difference between witnessing the normal behavior of a casual hook-up and preventing a sexual assault can sometimes be a difficult task. There are fine lines and subtleties that the novice guard may not recognize. When do you step in if you suspect there is potential for an assault to take place? Listen and learn some more about what Robert and Manny have to say about detection, prevention techniques, and how to protect your guests.
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Ep. 020 - When There is No Need to Hurry, Don't Hurry!
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
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info_outlineUnderstanding Legal Use of Force “Part 2 of 3” | Pre Nightclub & Bar Show 2014
This is part 2 of a 3 part multimedia series in conjunction with Bar Biz Magazine and Nightclub & Bar Show 2014. This episode we discuss the very important topic of understanding legal use of force by venue security and how to limit your liability and avoid unwanted and costly issues. Too often owners and guards find themselves in hot water when they don’t comprehend this all too important aspect of our profession.
Shout-outs!
Washington DC Trip Recap. Thanks to Capitale, Lost Society, Rock-n-Roll Hotel, Local 16, Wonderland Ballroom, and Tropicalia for attending our National HOST Training in DC hosted by The Shadow Room.
Thanks Bryan of The Beacham in Orlando, FL for the post on NSC Facebook page!
In the News
Harrisburg, PA - Former Dragonfly club owner slapped with lawsuit over patron's murder – recent news story that demonstrate important aspects of understanding premise liability and the venue’s expectation to create a “reasonably” safe environment in and around its property.
Today’s Topic
Legal Use of Force Part 2 of 3
This is part 2 of a 3 part multimedia series.
Part 1 – Bar Biz Magazine – Robert C. Smith’s featured Article May the Force be With You (page 24).
Part 2 – This podcast – criminal and civil liability related to use of force.
Part 3 – Nightclub and Bar Show 2014 – Robert C Smith’s seminar Understanding Legal Use of Force on Tuesday, March 24th at 2:10 in Las Vegas, NV.
NSC Podcast Rewind: You may want to listen to Ep. 002 – Nightclub and Bar Security Civil Liability Part 1 and Ep. 003 – Nightclub and Bar Security Civil Liability Part 2 as well to get a better understanding of nightclub and venue liability.
Prevention is the number one objective to understanding use of force. Don’t antagonize a situation where you put your in a position where you have to use force. Then next objective is understanding your legal right to use force when necessary and just how much force you can use.
Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys. The information they share in the podcast is general advice and shouldn’t replace specific, state and venue specific legal advice. In the event you need legal advice or help, please a professional in your area.
Nightclub Security Consultants Upcoming Dates
March 24th – 26th, 2014
Nightclub and Bar Show - Network with 37,000+ industry professionals in the entertainment capital of the world! This must-attend event is for professionals in the bar, nightclub, beverage and hospitality industry. Robert C. Smith will be speaking on Understanding Legal Force on Monday, March 24th at 2:10 pm.
April 9th to 11th, 2014
California PSO Training (3 day / 16 hour)
Los Angeles Area | Open enrollment– California Proprietary Security Officer (PSO) at Loaded in Hollywood – Go here for more info.
April 14th to 15th, 2014
California PSO Training (3 day / 16 hour)
San Diego Area | Open enrollment– California Proprietary Security Officer (PSO) at Typhoon Saloon in Pacific Beach – Go here for more info.
***Reminder – Robert C. Smith and Manny Marquez are not attorneys. This show’s topics are discussed in general terms. We highly recommend seeking and consulting a legal professional.
If you have questions or comments email us at [email protected]
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