Ep. 017 - Should You Have Armed Security in Your Venue
Release Date: 04/28/2014
Ep. 029 - Hospitality Security Customer Service
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
In this episode of the Nightlife Security Podcast, host Manny Marquez and Dr. Richard Bistline discuss the critical role of customer service in security operations. They explore how security personnel can enhance guest experiences by shifting from a traditional "command and control" approach to a more welcoming, proactive strategy. The conversation covers hiring diverse teams, training staff, creating a positive workplace vibe, and the importance of communication in preventing conflicts. Key insights include the value of women in security roles, the need for psychological safety, and how a...
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Ep. 028 5 - Simple Steps to Improve Your Report Writing
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Security report writing is often a challenging task for security team members. In this episode expert Robert C. Smith and host Manny Marquez discuss five simple steps you can take to greatly improve your report writing skills.
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Ep. 027 - Limit Your Personal Liability
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
As a security guard, you may have asked yourself, “Can I be personally liable if _________(fill in the blank)”? “Can I be sued if ….?” The answer is always “YES.” Learn how to limit your personal liability by listening to this episode of The Nightlife Security Podcast. In this episode, expert Robert C. Smith and host Manny Marquez discuss what liability guards are exposed to and how to limit potential unwanted liability issues. Every security guard needs to listen.
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Ep. 026 - "Last Call' - Best Practices
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
The conclusion of a night of revelry is often signaled by the "last call," a critical juncture for both hospitality staff and patrons. While it marks the end of the workday for employees, for customers, it is the last opportunity to indulge in the evening's festivities. However, if not managed correctly, it can also be a time of heightened risk, leading to potential legal issues and liability. In this informative podcast, experts Robert C. Smith and Manny Marquez explore the best practices for ensuring a safe and seamless conclusion to the evening's activities. Their insightful discussion...
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Ep. 025 - Active Shooter In Your Venue? Plan on it Happening!
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
The time to plan and train for an active shooter situation in your venue is now! Listen to NSC's team of Robert C. Smith and Manny Marquez discuss the mass shooting in Colorado Springs Club Q and how venue operators should use this event as one more lesson to train your team today. While it is highly unlikely your venue will ever experience an active or mass shooter situation, why not plan and prepare for it? Your hospitality team and your guests will thank you...and it could save lives one day.
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Ep. 024 - Overcoming Security Hiring Challenges
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Hiring hospitality security guards can be challenging, especially in a post-COVID era. Listen to NSC's team members Richard Bistline, Ph.D., and Manny Marquez discuss how to find, retain, and maintain hospitality security professionals.
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Ep. 023 - Responsible Alcohol Beverage Service
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Responsible Alcohol Service is an ongoing effort for many hospitality operators. It requires constant attention, a solid training program, and sound policies and procedures. Listen as Manny interviews Robert Pomplun, Chief Learning Officer & Founder of Serving Alcohol Inc. Serving Alcohol Inc offers comprehensive online training solutions for hospitality operators.
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Ep. 022 - COVID-19 Edition | Enforcing Face Masks and Non-compliant Guests
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Operating a hospitality venue during COVID-19 and mandating patrons wear face masks creates many challenges for operators, especially when some of our guests refuse to abide by the rules. As operators, it is our responsibility to protect our team members and our guests against the spread of COVID-19. Having clear guidelines, policies, and operating procedures in place is a must. Then, we must train up our team members who are charged to enforce those guidelines. This episode covers what you need to know about your rights as an operator and how to safely enforce the wearing of face masks in...
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Ep. 021 - Alcohol and Bar Related Sexual Assault
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Knowing the difference between witnessing the normal behavior of a casual hook-up and preventing a sexual assault can sometimes be a difficult task. There are fine lines and subtleties that the novice guard may not recognize. When do you step in if you suspect there is potential for an assault to take place? Listen and learn some more about what Robert and Manny have to say about detection, prevention techniques, and how to protect your guests.
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Ep. 020 - When There is No Need to Hurry, Don't Hurry!
Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
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info_outlineShould You Have Armed Security at Your Venue?
Robert and Manny discuss this sometimes challenging and controversial topic. We find that the trend in the industry is that things are getting more violent for bar and club owners. Are you thinking about hiring an armed guard? What are some of the reasons to consider hiring an arm guard for your venue? If you decide to hire arm guards what are some of the things you should do and think about?
Shout-outs!
Thank you to Henry’s Pub, , Tavern at the Beach, barley mash, Sandbar Sports Grill, West Coast Tavern Mr. Peadbody’s, and Cali Comfort for participate in our most recent California PSO Training Event hosted by Typhoon Saloon.
Kudos to Sara Berns, Executive Director of Discover Pacific Beach and Chair of the Pacific Beach Hospitality Task Force, for her work on implementing a new program in which local bar and nightclub security guards wear day-glow vests at closing time. This gives the perception of a common force and allows the local police department to easily identify the guards when an incident occurs.
In The News
Two men shot by security guards in Dorchester, South Carolina nightclub parking lot After suspects of firing shots in the club parking lot were asked to put their weapons down and refused, two security guards opened fire on the suspects. One of the suspects was hospitalized with a gunshot wound and the other refused medical attention after a gunshot grazed his leg.
Today’s Topic
Should You Have Armed Security at Your Venue?
One question Nightclub Security Consultants gets asked quite often in whether or not a bar or club should hire armed security. It is a delicate matter that cannot be taken lightly. There are quite a few considerations when making the decision. Also, is it the best decision, or, is there something else a venue should be doing first before entertaining the idea of hiring armed guards? There are huge liability issues that come associated with hiring arm guards.
If you do have armed guards or are considering hiring armed guards here are some considerations.
1. Do local and State laws permit armed guards in an alcohol service business?
2. What are the training and certification requirements for armed guards?
3. Is the company you are hiring the guard from reputable and in good standing?
4. Has the guard been properly vetted?
5. Is the guard legally licensed to be an armed guard? Check with the proper enforcement authority to make sure the guard is carrying a valid license.
6. Perform an independent background check on the guard with a reputable company like InteliCorp.net
7. Perform reference checks on the guard.
8. Interview the guard to make sure he will work well with you and your existing security team.
9. Make sure you insurance policy allows for armed guards. Many do not.
10. Is an armed guard the right answer? Are there other steps you should be taking first?
Check out Robert C. Smith’s recent blog Armed vs. Unarmed Guards for more resources.
Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys. The information they share in the podcast is general advice and shouldn’t replace specific, state and venue specific legal advice. In the event you need legal advice or help, please a professional in your area.
Nightclub Security Consultants Upcoming Dates
May 12th to 13th, 2014
National HOST Platinum (2 day / 12 hour)
Washington DC Area | Open enrollment– at The Shadow Room – Go here for more info.
May 21st to 22nd, 2014
International Responsible Hospitality Conference
Edmonton, Alberta – Go here for more info.
***Reminder – Robert C. Smith and Manny Marquez are not attorneys. This show’s topics are discussed in general terms. We highly recommend seeking and consulting a legal professional.
If you have questions or comments email us at [email protected]
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