Oracle Cloud Success Navigator – Part 2

Hosts Lois Houston and Nikita Abraham continue their discussion with Mitchell Flinn, VP of Program Management for the CSS Platform, by exploring how Oracle Cloud Success Navigator helps teams align faster, reduce risk, and drive value.

 

Learn how built-in quality benchmarks, modern best practices, and Starter Configuration tools accelerate cloud adoption, and explore ways to stay ahead with a mindset of continuous innovation.

 

Oracle Cloud Success Navigator Essentials: https://mylearn.oracle.com/ou/course/oracle-cloud-success-navigator-essentials/147489/242186

Oracle University Learning Community: https://education.oracle.com/ou-community

LinkedIn: https://www.linkedin.com/showcase/oracle-university/

X: https://x.com/Oracle_Edu

 

Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.

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Episode Transcript:

00:00

Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let’s get started!

00:25

Lois: Welcome to the Oracle University Podcast! I’m Lois Houston, Director of Innovation Programs with Oracle University and with joining me today is Nikita Abraham, Team Lead of Editorial Services. 

Nikita: Hi everyone! In our last episode, we gave you a broad overview of the Oracle Cloud Success Navigator platform—what it is, how it works, and its key features and benefits. Today, we’re continuing that discussion with Mitchell Flinn. Mitchell is VP of Program Management for Oracle Cloud Success Navigator, and in this episode, we’re going to ask him to walk us through some of the core components of the platform that we couldn’t get into last week.

01:04

Lois: Right, Niki. Hi Mitchell! You spoke a little about Cloud Quality Standards in our last episode. But how do they contribute or align with the vision of Oracle Cloud Success Navigator? 

Mitchell: The vision for Navigator is to support customers throughout every phase of their cloud journey, providing timely advice to help improve outcomes to reduce cost and increase overall value.

This model is driven through Oracle Cloud Quality Standards. These standards are intended to improve the transparency and collaboration between customer, partner, and Oracle members of a project. This is a project blueprint to include the ability for business and IT users to align on project coordination, expectations, and ultimately drive tighter alignment.

Tracking key milestones and activities can help visualize and measure progress. You can build assessments and help answer questions so that at the right time, you have the right resources to make the right decisions for an organization.

Cloud Quality Standards represent the key milestone dates and accomplishments along the journey. You can leverage these to increase project transparency, reduce risk, and increase the overall collaboration. Cloud Quality Standards are proactive list of must haves leveraged by customers, partners, and Oracle. They're a collection of knowledge and lessons learned from thousands of implementations globally.

Cloud Quality Standards are partner agnostic and complimentary to all SI methodologies and tool sets. And they've been identified to address delivery issues before they happen and reduce the risk of implementations.

02:34

Lois: Ok, and a crucial component of Oracle Cloud Success Navigator is Oracle Modern Best Practice, or OMBP, right? Can you tell us more about what this is? 

Mitchell: Oracle Modern Best Practices are based on distilled knowledge of our customers' needs gained from 10,000 successful delivery projects. They illustrate the business process components and their optimization to take advantage of the latest Oracle applications and technologies. Oracle Modern Best Practices comprise industry best practices and processes powered by Oracle technology.

Engineered in Fusion Applications, OMBPs simplify and streamline workflows. They enable organizations to leverage modern, efficient, and scalable practices. As we align our assets with OMBPs, there's a stronger connection between global process owners and business process innovation within a customer's organization.

03:21

Nikita: And how do they help deliver end-to-end success for businesses? 

Mitchell: An OMBP approach involves a digital business process, so evolving and adapting in real time to changing market dynamics. End-to-end across the organization, so we're breaking down silos and ensuring there's operational agility and a seamless collaboration between departments.

We're leveraging emerging technologies, so utilizing AI, other cutting-edge technologies to automate routine tasks, enabling greater human creativity and unlocking new value and insights. And radically superior results, driving a significant improvement in measurable outcomes.

OMBPs are dynamic, and when regularly updated, they meet evolving customer needs and technologies. They're trusted, tested, and validated by Oracle experts and publicly available and download on oracle.com.

If you go to oracle.com and search modern best practice, you'll find more detailed introduction to Oracle Modern Best Practices. You'll also find Oracle Modern Best Practice business processes for domains such as ERP, EPM, Supply Chain, HCM, and Customer 
Experience. We also have Oracle Modern Best Practices for specific industries.

04:25

Nikita: What are the key benefits of OMBP?

Mitchell: Revolutionary new technologies are available for organizations and business leaders. You might wonder how existing business processes are optimized with old technology and how they can drive the best solution. With more emerging technologies reaching commercial availability, existing best practices become outdated. And to stay competitive, organizations need to continuously innovate and incorporate new technology within their best practices.

In Oracle's definition of OMBPs, common business processes are considered historic input, but we also factor in what could be done with new technologies. And based on this approach, Oracle Modern Best Practices help us evolve with the organizational needs as market dynamics change, work end to end across organizations to eliminate department silos and ensure agility.

It allows us to use technologies such as AI to automate the mundane and unlock human creativity for new value and insight. This allows us to incorporate next generation digital technologies to enable radically superior, measurable results.

To achieve these, Oracle makes use of key differentiators such as analytics and AI and machine learning. Analytics are also known as business intelligence provides you with information in the form of pre-built dashboards, showing your key metrics in real time. Embedded analytic capabilities enable you to monitor business performance and make better decisions.

05:44

Lois: And what about AI and machine learning?

Mitchell: These focus on building systems that learn or improve performance based on the data that they consume. Smart digital assistants, recommendation engines, predictive analytics, they're all used within AI and machine learning to help organizations automate operations and drive innovation, and ultimately make better decisions faster.

06:02

Nikita: Mitchell, let’s move on to the Starter Configuration. Can you explain what it is and how it helps during a cloud implementation?

Mitchell: Starter Configuration is a predefined configuration of Oracle Cloud Applications aligned with the Oracle Modern Best Practices. It's very comprehensive and includes business processes in several domains, such as ERP, HCM, Supply Chain, EPM, and so on. It includes sample, master, and transactional data, and predetermined usernames, which aligns and tests based on the same use cases you saw in Oracle Modern Best Practices in Cloud Success Navigator.

Customers can request deployment of a Starter Configuration into their test environment. Oracle will run an automated process for replicating the configuration, master data, transaction data, and predetermined usernames from Oracle to the Oracle Cloud Applications Test Environment of the customer's choice. For best user experience, customers can add a basic level of personalization, such as their customer name, limited number of employees, suppliers, customers, and a few other items.

Starter Configuration’s delivered with predetermined step guides for comprehensive set of use cases. Using these, customers can relay the same use cases they've seen in Oracle Modern Best Practices and Success Navigator. In the Oracle Cloud Applications Test Environment Customer, we've been able to enable an in-app guidance using Oracle Guided Learning. This helps to make it easier for navigation through the business processes supported by the application.

Oracle can deploy the Starter Configuration in days, not weeks or months, which means the implementation partners don't need to invest time and effort for the first configuration of an Oracle Cloud Application environment before they can even get the chance to show it to a customer. In turn, once Starter Configuration is deployed, it's ready to be used for solution familiarization and design activities. Using Starter Configuration of Oracle Cloud Applications early in the cloud journey will offer several benefits to customers.

08:00

Lois: What are these benefits?

Mitchell: The first, it helps to cut down on environment configuration time from several weeks or months to potentially just days. Next, implementation partners can engage stakeholders early, and get them familiar with Oracle Cloud Applications, especially those that maybe have never participated in the sales cycle. Because customer stakeholders actually see what Oracle Cloud solutions might look like in the future, it becomes easier to take design decisions.

Starter Configuration provides hands-on familiarization with Oracle Cloud Applications and Oracle Leading Practices. This makes it easier to understand what leading practices and standard features can be adopted to support future business processes. It also reduces the level of customization and accelerates implementation.

08:45

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09:10

Nikita: Welcome back! Mitchell, how can customers and implementation partners best use the Starter Configuration? 

Mitchell: Customers and implementation partners will work in close collaboration to make the implementation successful. Hence, Oracle recommends that customers and implementation partner discuss how the best use of Starter Configuration will take place. This is one of the key activities in the mobilize stage of the cloud journey.

First, Oracle recommends to use Starter Configuration to prepare the customer stakeholders for the project. Customer stakeholders who participate in the project should go to the Oracle Modern Best Practice section of Success Navigator platform in order to learn more about the modern best practices, business processes, personas, leading practices, and use cases.

Project team can request Starter Configuration early in the project to allow customer stakeholders to get their hands-on experience with performing use cases in the Starter Configuration. Customer stakeholders will perform use cases in Starter Config to learn more about modern best practices.

They'll use the step-by-step guides and Guided Learning to easily perform the use cases within the Starter Configuration. This is how they'll visualize use cases in Oracle Cloud Applications and get a good understanding of Oracle Modern Best Practices. Next, mobilize stage of the journey, project team can use Starter Configuration to visualize the solution and make design decisions with confidence.

First, by requesting Starter Configuration, implementation partners can engage stakeholders early and create the space to get familiar with Oracle Applications. This applies especially to those that may have not participated during the sales cycle. You could personalize Starter Configuration to enhance the user experience to help the customer connect to the application and, for example, change the company name, the logo, few supplier names, customer names, employee names, etc.

And implementation partners are going to be able to run sessions to familiarize the customer with modern best practices and show how cloud applications support use cases. For structured guidance, the implementation partners can use the step guides. It includes screenshots of OGL within cloud applications environments.

And you could run design workshop and use Starter Configuration, show and explain which design decisions must take place to define a customer-centric configuration. Finally, you can show use cases that help you explain what the impact of design decisions might be.

11:20

Lois: Mitchell, before we wrap up, can you take us through how the Release Readiness features facilitate innovation? 

Mitchell: In order to innovate with the Release Readiness features, it's important to learn about the new features in a one-stop shop, and then connect with the capability. The first item is to be able to find and familiarize yourself with the content as they exist within Release Notes.

From there, it's important to be able to actually experience those items by looking at the text, and pictures, and the Oracle University videos that we provide in the Feature Overviews, as well as additional capabilities that will be coming with the Navigator in the preview environment, your ability to get your hands on in a demo experience through Cloud Success Navigator. Furthermore, it's important for you to be able to explore across theme-based items, which we call Adoption Centers, currently ready for AI in Redwood.

This gives you the ability to span across Release Notes and different releases in order to understand the themes of the trends around AI and Redwood, and how those capabilities in our technology can advance your innovation in the Cloud. And finally, you need to be able to understand those opportunities based off of business processes, data insights, and industry benchmarks. That way, you can understand the capabilities as they exist, not just for your business specifically, but in the context of the broader industry and technology trends.

From there, it's important for you to then think about your ability to collaborate to drive continuous innovation. We want to be able to leverage Cloud Success Navigator to drive collaboration to increase confidence across all members of the project team, whether it be you as a customer, our partners, or the Oracle team. It should also be able to drive an increased efficiency within decision making, driving greater value and readiness as you think about the proposed adoption changes.

Finally, we want to think about the ability to reduce cycles related to features and decisions so that you can more quickly adapt, and adjust, and consume innovations as they're produced on a quarterly basis. 

13:09

Nikita: I think we can end with that. Thank you so much, Mitchell, for taking us through the Navigator platform.

Lois: And if you liked what you heard today, head over to mylearn.oracle.com and take a look at the Oracle Cloud Success Navigator Essentials course to learn more. It’s available for free! Until next time, this is Lois Houston….

Nikita: And Nikita Abraham, signing off!

13:33

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