Inside Cybersecurity: Unmasking Human Error & Safeguarding Your Data
Release Date: 04/15/2024
The Blueprint for Dependability: IST’s Three Pillars for Exceptional Client Services
Outside-In
In this episode, operations leader Mike Horton, Operations Manager, reveals his "blueprint" for transforming nervous new clients into long-term, trusted partners by mastering the critical transition from initial implementation to daily excellence. Drawing on over 27 years of experience, Mike explains how to move past client anxiety by identifying "pain points" and building a foundation of safety through three essential cornerstones: consistency, communication, and unwavering dependability. Get ready to discover Mike’s proactive...
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No Surprises: How Great Implementations Protect People, Trust, and Reputation
Outside-In
Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed. In this episode of Outside In, Brad Mitchell, Implementation Manager at IST, pulls back the curtain on what truly makes an implementation successful. Drawing on more than 16 years of experience, Brad shares how a people-first, no-surprises approach helps clients navigate change without disrupting operations, damaging trust, or putting reputations at risk. From managing fear of disruption and hidden costs to building confidence with end users, IT teams,...
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The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT
Outside-In
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world. Ted reveals how he is transforming the rigid IT processes into efficient systems, such as mitigating risk through modern change control that utilizes tools like Jira and Slack for chat-based Change Advisory Board (CAB) meetings...
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What Are You Afraid Of? The Strategy and Cost of Comprehensive Mail Security
Outside-In
Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army, discuss why the modern corporate mailroom is a crucial vulnerability and a potential entry point for real threats. Discover why mail security has become a massive priority, driven by the immediate danger to people from letter bombs and white powder scares, such as the mid-2010s ricin attack that cost the Department of Justice almost $7 million, as well as newer threats...
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The Five-Star Office: Cultivating Workplace Experience with Heart and Hospitality
Outside-In
Join us on "Outside-IN" as we welcome back Maggie Cantalupo, an expert who has seamlessly transitioned her extensive background in five-star hospitality, from luxurious resorts to prestigious hotels like the Essex House, into the dynamic world of modern Workplace Experience. In this insightful episode, Maggie reveals how the corporate environment has evolved far beyond traditional reception and conference room management. Discover that the modern "five-star office" isn't just about luxury, but about creating a truly welcoming, tailored environment that resonates with an organization's unique...
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Digital Depositions: Unlocking Control and Security with Advanced Tools
Outside-In
In this episode of 'Outside-IN,' join Jim Pelley, National Director of Court Reporting, as he dives into the crucial digital evolution of court reporting, a necessary shift addressing the industry's significant shortage of traditional stenographers. You'll learn how specialized tools, unlike generic platforms, offer unprecedented audio quality with separate recording channels for each participant, ensuring clarity and accurate transcription even when multiple people are speaking. Discover how these advanced solutions provide attorneys with secure and precise control over exhibits, allowing for...
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The Art and Logic of eDiscovery: Navigating Managed Review for Cost Savings and Defensibility
Outside-In
This episode of Outside-IN we talk with Todd Kunz, the National Director of Managed Review Services at IST, shares his unique journey into the eDiscovery and Managed Review business, driven by a knack for logic and problem-solving. Todd shares an insightful perspective on optimizing managed review processes, starting from the crucial, often overlooked, eDiscovery agreement stage where the biggest cost savings can be achieved by keeping options open for technology use. We delve into the cutting-edge technologies like continuously active learning (CAL) and Large Language Models (LLMs) used to...
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Adding Tomorrows: Why IST is Passionate about Cystic Fibrosis Awareness
Outside-In
In this poignant and inspiring episode of the Outside-In podcast, we delve into the world of cystic fibrosis and the incredible impact of community and support. Join us as we sit down with Hal Blackman, CEO of IST Management, and Jennifer Stasney and Blake Jones, a remarkable mother-son duo who have been living with cystic fibrosis for over a decade. With unflinching honesty and vulnerability, they share their personal story of struggle, resilience, and hope, highlighting the challenges of living with a chronic illness and the transformative power of fundraising, research, and advocacy....
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Streamlining eDiscovery: How IST Saves Time, Costs & Complexity
Outside-In
eDiscovery is complex, but the right workflow can make all the difference. In this episode of Outside-IN, host Brad Burgess sits down with Greg Caraway, VP of Legal Solutions at IST, to break down how a single-tool workflow simplifies the review process, reduces costs, and enhances efficiency. They discuss the power of early case assessment (ECA), analytics, and technology-assisted review (TAR) within Relativity, showing how these tools streamline document review and help legal teams work smarter, not harder. Whether you’re dealing with massive datasets or looking for better pricing...
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Seamless Meetings, Smarter Workplaces: The Future of Corporate Hospitality
Outside-In
In this episode of Outside-IN, we dive into the evolution of hospitality in the corporate world and how it’s now shaping the broader concept of Workplace Experience. Host Brad Burgess sits down with Maggie Cantalupo, National Director of Hospitality, to explore the critical role of conference room management, hybrid meeting technology, and service-driven office operations. From ensuring seamless meetings to enhancing workplace efficiency, this conversation highlights how IST delivers innovative solutions that transform the way businesses operate.
info_outlineOn Outside-IN, Sean, IST's IT Security Engineer II and an IT infrastructure and cybersecurity expert discusses the human element in securing IT systems. Sean stresses user awareness training, vigilance against phishing, and the evolving tactics of threat actors in cybersecurity. We also touch on AI's dual role in cybersecurity - from DeepFakes risks to behavioral analytics benefits. The conversation dives into data security, privacy nuances, and legal governance. Sean shares security tips, including unique passwords and multi-factor authentication. Stay ahead of cyber threats and take actionable steps to improve data security on Outside-IN.