S2 E460: Encore Episode - Should your best customers get preferred treatment?
Release Date: 06/26/2020
Special Episode: Are You a "Customer Maniac"?
Project Distinct Podcast
It’s been a long time since I’ve sent out an episode of Project Distinct – so I thought I would post one in order to see if there is continued interest in these messages on how to stand out and earn more in what you do. Let me know! So...one of the most important questions we can ask is: Are YOU a "customer maniac"?
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S2 E478: Encore Episode - How can I become a better speaker?
Project Distinct Podcast
In this episode, Scott McKain answers one of the questions he’s asked most: How can I improve my speaking skills. With research published by Harvard, combined with his own wealth of experience, here are tips to help you attain the speaking skills you desire.
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S2 E477: Encore Episode - The clarity of Nido Qubein and High Point University
Project Distinct Podcast
As the Corporate Educator in Residence at High Point University, Scott McKain has just spent a couple of days on campus at one of the nation’s most innovative institutions of higher learning. In this episode, he reveals one of the first steps that his friend, Dr. Nido Qubein, President of HPU, took to dramatically change the fortunes of the school — and how you can apply the same approach to your business or career.
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S2 E476: Encore Episode - The problem with the “hustle”
Project Distinct Podcast
So many are talking about the importance of the “hustle” on social media, Inc. Magazine asks if we’ve devolved it into “hustle porn.” There’s no doubt we need to make an effort to attain success — but, is there a problem with all the 10Xing and the “hustle”? In today’s episode, Scott McKain shares what really matters as we seek to create distinction.
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S2 E475: Encore Episode - It’s not about you — and how to make sure the customer knows it's about them!
Project Distinct Podcast
When you make your conversations with customers and colleagues about them, you grow loyalty and expand your leadership abilities. In today’s episode, Scott McKain explains why this is such a critical factor — and gives you specific tactics to make this concept work for you.
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S2 E474: Encore Episode - Make your customer the star of the show
Project Distinct Podcast
In today’s “experience economy,” perhaps the most important aspect is the connection you have with your customers. In today’s episode, Scott reminds us we should make our customers the star of our organization’s “show” — and gives three specific ways we can make that happen.
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S2 E473: Encore Episode - What’s the difference?
Project Distinct Podcast
In this episode, Scott McKain addresses the difference between being “distinctive” and becoming “iconic.” And, he reveals the starting point for separating yourself from the competition — whether it’s for an organization…or, even an individual hoping for professional success or promotions.
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S2 E472: Encore Episode - As Times Change, People Do, Too
Project Distinct Podcast
There are massive changes in today’s world — everyone knows that. So, why aren’t some personal and professional practices keeping pace? In today’s episode, Scott McKain explains why we might not be keeping up with the times, and suggests the first step we should take to do something distinctive about it.
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S2 E471: Encore Episode - Five Leadership Styles that Fail to Create Iconic Results
Project Distinct Podcast
In today’s episode, Scott talks about the importance of leaders and discusses five leadership styles that fail to create the kind of iconic cultures that distinctive leaders should be developing. Based on a LinkedIn post by Suchitra Mishra, () Scott reveals the five specific behaviors — and discusses why you need to get rid of these approaches to achieve success.
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S2 E470: Encore Episode - The people create the experience no matter your size
Project Distinct Podcast
As Scott McKain was flying to a speech near Portland, Oregon today, he revisited an important lesson: no matter the size of your organization, it’s your people who deliver the customer experience. The important question becomes — especially for smaller organizations or entrepreneurs — how are you training and monitoring your team’s performance to ensure that they deliver as you desire? That’s the topic of today’s PROJECT DISTINCT!
info_outlineWhen we read constant complaints about the preferential treatment and privilege that some receive — and how opposed to it that the general public seems to be — it begs an important question: Should some customers get preferential treatment over others? On today’s PROJECT DISTINCT, you’ll learn where Scott McKain stands on the issue, and why you should be teaching your team to treat customers wonderfully…but differently.