Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121
Release Date: 02/10/2025
The Future of Ontario: Digital Twins, Secure ID, and Citizen-Centric Innovation - Infrastructure Ontario - Episode 140
Public Sector Podcast
The future of government is being rewritten—and it’s digital. In this insightful episode, we sit down with Aneesh Joshi and Omar Shabbir from Infrastructure Ontario (IO) to explore how cutting-edge technologies like Digital ID systems, AI, and Digital Twins are revolutionizing public services. From eliminating bureaucratic silos to creating seamless, citizen-centric experiences, Aneesh (Technology Advisory Lead) and Omar (Growth Practice Lead) break down: - Why Ontario needs a secure Digital ID—and how it could transform everything from healthcare...
info_outline
Diversity in Cyber Security: Insights on the retention of women in the workplace - Jacqui Loustau - Episode 139
Public Sector Podcast
This thought-provoking episode invites Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Professor Matthew Warren, Director of the RMIT Centre of Cyber Security Research and Innovation, RMIT who tackle the pressing issue of diversity in Australia’s cybersecurity sector, featuring Jacqui Loustau and Professor Matthew Warren. They discuss the current under-representation of women—just 17% of the workforce—and examine the barriers, including gender pay gaps and limited career advancement, that hinder progress. Through insights from a recent study, they...
info_outline
Space - The Final Frontier: A Case Study on Holland Bloorview Kids Rehabilitation Hospital - Stewart Wong - Episode 138
Public Sector Podcast
In this engaging episode, we hear from Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital, as he takes us on a creative and candid journey through one of the hospital’s most ambitious challenges: space optimisation during rapid growth. Blending Star Trek metaphors with real-world strategy, Stewart shares how Holland Bloorview responded to a post-pandemic staffing boom, disorganised booking systems, and mismatched clinical workspaces—transforming the chaos into a cohesive, people-first space strategy. From establishing...
info_outline
Teams, Talent and Diversity | How to Recruit, Retain and Build Top Teams - Natalie Bekis - Episode 137
Public Sector Podcast
In our latest episode, Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT delve into the pressing issue of the technology skills shortage in Victoria, unpacking the challenges and opportunities that come with building a resilient, future-ready workforce. It explores how partnerships between the tertiary education sector and the public sector can strengthen the talent pipeline, ensuring that Victoria has the right skills to meet its digital...
info_outline
Shared Ambitions, Different Roads: Lessons from Nova Scotia’s Integrated Approach to Modernizing Healthcare - Krista Jangaard - Episode 136
Public Sector Podcast
This episode features Dr. Krista Jangaard, President and CEO of IWK Health Centre in Nova Scotia, sharing how her organisation is navigating one of the most ambitious healthcare transformations in the province's history. Dr. Jangaard reflects on what it means to modernise health systems in a time of volatility and opportunity—from integrating digital tools like "YourHealthNS" and a provincial health record, to tackling big issues like staffing, infrastructure, and patient access. She also unpacks Nova Scotia’s Action for Health strategy, exploring how real-world listening tours,...
info_outline
Determining & Detailing Your 2025 Strategic Plan - Episode 135
Public Sector Podcast
In this panel discussion, leaders from Colorado public sector sit down together and discuss what their priorities are in 2025 and beyond, and how to ensure they are successful. Heather Weir, Senior Director of Strategy, Performance and Admin Office, Colorado Governor’s Office of Information Technology Andrea Day, Senior Information Technology Director, Customer Office, Colorado Governor’s Office of Information Technology Morgan Reed, AWS Executive Government Advisor, Amazon Web Services Moderator: Len Zheleznyak, Lead of Value, Strategy, and Innovation for State and Local Government...
info_outline
Moving Forward - An Update on NextGen Pay and HR for the Government of Canada - Episode 134
Public Sector Podcast
In this candid and compelling episode, Alex Benay and Karen Figuerola share an unfiltered look at the cultural and systemic issues behind Canada’s HR and pay challenges—and the bold transformation underway to fix them. From the $7 billion Phoenix failure to the rollout of Dayforce, Alex explains why fixing the tech alone isn’t enough. True change, he argues, starts with shifting behaviours, embracing radical transparency, and putting people at the centre of every decision. With real talk on AI, automation, executive accountability, and the power of user-centred design, this episode is...
info_outline
Journey from E-Government to Digital Government and Next Steps - Barry Lowry - Episode 133
Public Sector Podcast
In this episode of Public Sector Podcast, Ireland’s Government Chief Information Officer shares the country’s journey from traditional e-government to a bold, citizen-centred digital transformation. With a focus on inclusion, trust, and user-first design, Ireland is rethinking how government services are delivered—one life event at a time. Discover how Ireland is building shared infrastructure, adopting agile practices, and aligning with EU digital standards, all while navigating legislative hurdles and cultural change. Whether you're in policy, IT, or service delivery, this episode...
info_outline
Ohio's Local Government: Challenges and Opportunities in Innovation and Technology - Kimberly Roy Wilson - Episode 132
Public Sector Podcast
Join us in this insightful podcast as we sit down with Kimberly Roy Wilson, Commissioner, Information Technology & Services Division, City of Cleveland, to explore Ohio local government's challenges and opportunities in innovation and technology. Kimberly Roy Wilson Commissioner, Information Technology & Services Division, City of Cleveland For more great insights head to
info_outline
AI and Data Analytics: Shaping the Future of Public Services - Ima Okonny - Episode 131
Public Sector Podcast
In this episode, Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada shares how one of Canada’s largest federal departments is using data, AI, and innovation to deliver more inclusive and responsive public services. The conversation explores the importance of building a strong data foundation, developing ethical and transparent AI practices, and ensuring no citizen is left behind. Listeners will hear how ESDC is tackling demographic change, accessibility needs, and complex service delivery through in-house AI development, integrated data...
info_outlineJoin James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.
James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.
For more great insights head to www.PublicSectorNetwork.co