Life Lessons from the Arctic with Heather Thorkelson
The RebelRebel Podcast
“You don’t need to know how—just know that it lights you up.” What happens when a creative rebel says yes to a fluke invite to Antarctica? In this episode, I talk with Heather Thorkelson about wild pivots, polar travel, and building a business with impact. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. In this episode, Michael Dargie speaks with Heather Thorkelson—entrepreneur, polar expedition guide, and founder of PolarTracks Expeditions. From growing up as a third-culture kid to building a pair of polar travel...
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Keep the Cocktail, Fix The Brand With Shawn Soole
The RebelRebel Podcast
“I help people stop working in their business and start working on their business.” In this episode, Michael Dargie chats with hospitality veteran and industry provocateur Shawn Soole. With a career spanning nearly three decades, Shawn has seen—and done—it all. From washing dishes at 13 in Australia to building bar programs, authoring books, consulting internationally, and running a podcast, his journey is nothing short of relentless. And that’s exactly how he likes it. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. Their...
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Life as an Independent Vet with Dr. Beth
The RebelRebel Podcast
“Create the things you wish existed.” What happens when a little girl obsessed with animals grows up, faces down fear, and builds a vet clinic on a dream? In this episode, Beth Barrett shares her story of grit, independence, and what it really means to live in alignment with your values. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. In This Episode In this episode, Michael Dargie talks with veterinarian and entrepreneur Beth Barrett about her decades-long career, her passion for animals, and the power of doing hard things. From...
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Gen X Women Who Kick Ass with Oonagh Duncan
The RebelRebel Podcast
“Weight loss isn’t controversial in science, only on social media.” What happens when a former smoker and self-described non-athlete turns into one of Canada’s most refreshing voices in fitness and habit formation? In this episode, I talk with Oonagh Duncan about Gen X women, body neutrality, the power of pleasure, and her dream of fronting an 80s hair band at brunch. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. In This Episode In this episode, Michael Dargie talks with Oonagh Duncan—fitness coach, author of Healthy as...
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Copywriting Without Borders with Rachel Allen
The RebelRebel Podcast
“It’s never going to be as hard as you think it is.” What happens when a theater nerd from Appalachia drops out of college, moves to Hong Kong with $200, and discovers people will actually pay her to write? In this episode, I talk with Rachel Allen about words, travel, and building a business from scratch. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. In This Episode In this episode, Michael Dargie talks with Rachel Allen, a writer, fractional CMO, and founder of Bolt from the Blue Copywriting. Rachel’s path has been...
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Seven Startups and a Standup with Mary McCorvey
The RebelRebel Podcast
“You have a finite number of heartbeats. There are infinite possibilities.” What happens when a seven-time founder who once built a company around landing on the moon steps into the arena as herself? In this episode, I talk with Mary McCorvey about moonshots, stand-up comedy, and living life on your own terms. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. In This Episode In this episode, Michael Dargie speaks with Mary McCorvey, a seven-time founder, Army veteran, broadcaster, author, and stand-up comic based in Philadelphia....
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Lessons From A Go-Giver with Bob Burg
The RebelRebel Podcast
“Kindness is never wasted—it expands into greatness.” What happens when a broadcaster-turned-salesman discovers that giving is the fastest path to success? In this episode, I talk with Bob Burg, co-author of The Go-Giver, about kindness, influence, and building a life around service. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. In This Episode In this episode, Michael Dargie speaks with Bob Burg, speaker, author, and co-creator of the international bestseller The Go-Giver. Known for its simple but powerful message—that...
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The Call Center Rebel with Richard Blank
The RebelRebel Podcast
““You shouldn’t use words to burn. They should be for light and for warmth.” Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human connection in an era dominated by automation. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. In this episode, Michael Dargie sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human...
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From Teeth to Tech with Brandon Sherwood
The RebelRebel Podcast
“Entrepreneurship is the craziest, scariest roller coaster ever.” What happens when selling RVs leads to buying dental scrap, melting it down for precious metals, and then launching a startup with a mission to bless lives? In this episode, I talk with Brandon Sherwood about entrepreneurship, family, and why it’s just not that serious. This episode is sponsored by my new book , helping you find, shape, and share your story with the world. In This Episode In this episode, Michael Dargie chats with Brandon Sherwood, an entrepreneur from Heber City, Utah, whose path has been anything but...
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The Sound of Success with Jodi Krangle
The RebelRebel Podcast
In this episode, Michael Dargie sits down with Jodi Krangle, a professional voice actor, singer, and host of the Audio Branding podcast. Based just north of Toronto, Jodi has been a full-time voice actor for nearly two decades, lending her voice to clients around the world while exploring the psychology and power of sound . Jodi shares how her journey started in the mid-90s when she volunteered at CNIB, recording articles to reel-to-reel tape for the visually impaired. Years later, after burning out in SEO and internet marketing, she returned to the idea of voice acting and built a thriving...
info_outline““You shouldn’t use words to burn. They should be for light and for warmth.”
Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human connection in an era dominated by automation.
This episode is sponsored by my new book BRANDJITSU, helping you find, shape, and share your story with the world.
In this episode, Michael Dargie sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human connection in an era dominated by automation .
Richard’s story begins in Philadelphia, where childhood trips to Mexico sparked his love of Spanish and culture. After studying Spanish in college, he took what was supposed to be a short trip to Costa Rica to teach English at a friend’s center. Instead, he fell in love—with the country, with the culture, and with the woman who would become his wife. That leap of faith became a lifelong adventure, culminating in the creation of Costa Rica’s Call Center .
He explains why call centers aren’t just about dialing lists—they’re about rhetoric, persuasion, and the art of speech. For Richard, the real skill lies in listening, building rapport, and finding those rare “positive escalations” where a customer compliments an agent to their supervisor. He compares communication to fire: it can burn, but it can also light and warm, and the best agents know how to use it for encouragement and clarity .
The conversation ranges widely, from his love of 1970s electromechanical pinball machines and jukebox rescues in the Costa Rican mountains, to his passion for movies like Fast Times at Ridgemont High and The Maltese Falcon. Richard also shares the daily joys of Costa Rican life—warm rain in a convertible, fresh seafood at the market, and the surreal beauty of the rainforest .
At the heart of it all is his philosophy: rebels in waiting should remove unnecessary weight, play the long game, and find balance. Business doesn’t require shortcuts or being number one—it requires integrity, patience, and compassion. His advice is simple: plan ahead, stay curious, and make space for yourself so your best ideas can surface.
Quoteable Quotes
“It’s a luxury trade—where else can you speak to hundreds of people a day?” — Richard Blank
“You shouldn’t use words to burn. They should be for light and for warmth.” — Richard Blank
“If you can’t find ways to decompress, you’ll never last as an entrepreneur.” — Richard Blank
“They need more compassion—it starts with simply acknowledging existence.” — Richard Blank
“You’re Canadian, that’s fun.” — Richard Blank
Episode Highlights
Costa Rica’s Call Center | Building a near-shore bilingual hub of empathy and communication.
Spanish Major to CEO | How a short trip turned into a lifelong adventure.
Pura Vida Life | Why Costa Rica feels like paradise.
The Art of Speech | Listening, persuasion, and positive escalations.
Pinball Collection | Rescuing 1970s electromechanical treasures from the mountains.
Jukeboxes Too | Preserving vintage machines as cultural artifacts.
Movie Buff | From The Maltese Falcon to Fast Times at Ridgemont High.
Rain in a Convertible | Everyday magic in Costa Rica.
Compassion First | Why acknowledging existence is the start of connection.
Advice to Rebels | Remove weight, play the long game, and find balance.
Links From Episode
Website (http://www.costaricascallcenter.com/)
Richard on LinkedIn (https://www.linkedin.com/in/costaricascallcenter/)
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