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Why Customers Leave with David Avrin

The Remarkable Leadership Podcast

Release Date: 07/08/2019

Is 'Manager' a Dirty Word? - Best of FB Live show art Is 'Manager' a Dirty Word? - Best of FB Live

The Remarkable Leadership Podcast

I'm talking about the word manager - and all the baggage associated with it - and why that all matters to manager - and leaders.  13 Days to Remarkable Leadership Video Series: http://KevinEikenberry.com/13days

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What We Can Learn From a Garden Weed - Thoughts from Kevin show art What We Can Learn From a Garden Weed - Thoughts from Kevin

The Remarkable Leadership Podcast

As a “farm kid”, I’ve had a lot of experience with weeds – working hard to eliminate them so that we can grow the crops we needed on our farm. And I’ve spent my fair share of pulling them as an adult both at my house and still at the farm. And while I can’t quite say that I’ve ever thought of weeds when I think about leadership, but thanks to another challenge from one of you, our viewers, today I am drawing lessons from a garden weed for leaders. From This Episode: Learn more and sign up for my daily email here.

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The Disruption Mindset with Charlene Li show art The Disruption Mindset with Charlene Li

The Remarkable Leadership Podcast

Disruption, do you need it in your business? According to Charlene Li, what you do need is to acknowledge your customers are changing and you need to be thinking about your future. Charlene is the New York Times bestselling author of six books, including her newest release, The Disruption Mindset: Why Some Businesses Transform While Others Fail as well as co-author of the critically acclaimed book, Groundswell. She sits down with Kevin to talk about real disruption. It’s not about “blowing things up”, but about creating a real change. You need a passion to serve your future customer. And...

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How People See Themselves Matters - Best of FB Live show art How People See Themselves Matters - Best of FB Live

The Remarkable Leadership Podcast

We'll explore what is called the Galatea Effect, why it is so powerful, and how it can help us all improve.

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What Leaders Can Learn From a Fountain Pen - Thoughts from Kevin show art What Leaders Can Learn From a Fountain Pen - Thoughts from Kevin

The Remarkable Leadership Podcast

Several years ago, I went through a phase of using fountain pens. So when one of our viewers challenged me to find leadership lessons from a fountain pen, I was more than happy to oblige. In this episode, I have five valuable leadership lessons from this every day object. From This Episode: Learn more and sign up for our weekly e-newsletter, Unleashing Your Remarkable Potential, here.

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Turning Culture into Competitive Advantage with Jeff Grimshaw show art Turning Culture into Competitive Advantage with Jeff Grimshaw

The Remarkable Leadership Podcast

Leaders are always transmitting signals, whether they are intentional or not. Teams take cues from their leaders to create a culture and your culture can give you a competitive advantage. Jeff Grimshaw works to align people with their strategy and is the co-author of Five Frequencies: Leadership Signals that Turn Culture into Competitive Advantage. With over 20 years of research, Jeff and his colleagues found leaders create a culture through their words and actions (their signals) on Five Frequencies. Jeff discusses these frequencies and gives examples to turn the culture you have into...

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The Expectation Gap and Why it Matters - Best of FB Live show art The Expectation Gap and Why it Matters - Best of FB Live

The Remarkable Leadership Podcast

Are you a leader who gets frustrated when people don't reach their performance goals? Do you wish people would "just do their jobs?" Do you have that "one person" that you wish would just "get it?" Come join me for this episode and you might get an idea that will change your results and the results of your team forever. You can also sign up for my free upcoming webinar on The Power of Expectations: https://KevinEikenberry.com/expectations

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A Leadership Swimming Lesson - Thoughts from Kevin show art A Leadership Swimming Lesson - Thoughts from Kevin

The Remarkable Leadership Podcast

This week, I am continuing to answer the challenges that our viewers have given me – asking me to derive leadership lessons from everyday, random objects. And today is especially appropriate given that it’s almost the end of summer: Check out this episode for four ways that we can connect a swimming pool and leaders!

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Leading Clarity with Brad Deutser show art Leading Clarity with Brad Deutser

The Remarkable Leadership Podcast

In this world of constant change, leaders are challenged with uncertainty. Brad Deutser recognized the struggle of leading through ambiguity and founded Deutser, a consulting firm that helps organizations and their leaders achieve clarity, and the Deutser Clarity Institute, a think tank, idea accelerator, and learning lab. Brad is also the author of Leading Clarity: The Breakthrough Strategy to Unleash People, Profit and Performance. Brad joins Kevin to discuss expectations, for both leaders and their people. When leaders have clarity and can share, they are able to provide a...

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What I Learned on My Summer Vacation - Thoughts from Kevin show art What I Learned on My Summer Vacation - Thoughts from Kevin

The Remarkable Leadership Podcast

As many of us are either wrapping up our summers or have already wrapped it, I thought it would be fun to share a few leadership lessons that I learned from my summer vacation. Additional Resources: If you'd like to receive my daily email and be a part of a fun and interesting community, sign up at https://kevineikenberry.com/daily.

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More Episodes

Today’s mindset is different. Today everyone is good or the online reviews would drive them out of business. So, it’s not enough to have quality, care, or compassion. Your competitive advantage will be how you deliver your product better, faster, or more convenient. David Avrin is the author of Why Customers Leave (and how to win them back). David and Kevin discuss the book and how it illuminates some of the blind spots we have in how we work with customers. Leaders miss some things and there are unintentional consequences. They need to step back and ask some hard questions from the customers perspective.