Exploring the Future of Work: Remote Vs Hybrid, the Impact of AI, and the Necessity of Upskilling
Release Date: 06/13/2023
The Future Workforce Podcast
In this episode of the Future Workforce Podcast, hosted by Liam Martin, we dive into the mind of Pedro Barboglio, the visionary founder of Remote Team Solutions. Pedro walks us through his entrepreneurial journey, revealing how he carved a niche for his BPO company amidst fierce competition. With a remarkably low turnover rate of 2%, Pedro attributes his success to seeing clients as partners and his unwavering commitment to top-notch customer service. But it's not all smooth sailing; Pedro shares the hurdles he's faced while scaling his business and the lessons learned from those challenges....
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Join host Liam Martin in this enlightening podcast episode as he interviews Robert Hayes, the visionary CEO and founder of Athena, a company dedicated to providing outsourced assistants to executives. In this insightful conversation, they delve deep into the world of delegation, scaling distributed teams, and conquering the common challenges that come with it. Discover the secrets behind Athena's unique approach to teaching executives the art of delegation and why it's crucial for business success. Robert candidly shares the valuable lessons he learned while scaling TaskUs from 800 to a...
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In this eye-opening episode, we sit down with Bobbie Racette, the inspirational CEO of Virtual Gurus. She delves into the company's groundbreaking approach to virtual assistant services, with a special focus on uplifting underserved and Indigenous communities. Listen as Bobbie covers a wide array of topics: the advantages of distributed work, confronting biases, the power of diverse talent, and the exciting future of VG On Demand. She doesn't shy away from the personal side of business either, discussing the delicate balance between personal branding and company growth, the lessons learned...
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In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building. Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology. Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human...
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In this episode, Liam Martin sits down with Jose Herrera, the visionary CEO of Hire Horatio, recently named one of Inc 5000’s fastest-growing companies in America. They discuss the remarkable journey of Hire Horatio, a trailblazer in customer experience outsourcing for high-growth startups. With roots in the Dominican Republic, Jose shares how the company has grown from 30 people to 1600 in only 3 years due to its strong culture and employee happiness. Key discussions in this episode include: The story behind Hire Horatio's name and its mission to become a trusted outsourcing partner for...
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Join us on the Future Workforce Podcast with host Liam Martin, where we sit down with Nicolas Bivero, CEO and co-founder of Penbrothers. Nicolas is at the helm of a company that’s redefining the offshore staffing landscape from Manila, crafting remote HR and talent management solutions that power up global businesses. Under his leadership, Penbrothers has become a beacon of opportunity, connecting Filipino talent to the world and fostering remarkable growth, especially within tech startups and e-commerce spheres. In this episode, Nicolas covers the genesis of Penbrothers from its early days...
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In this episode, host Liam Martin sits down with Matt Rocco, President and CEO of Etech Global Services, to delve into the intricacies of the BPO industry over the past 35 years. Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial...
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In this episode, Liam Martin chats with Vlad Podolyako, the brain behind Belkins. From starting Belkins in 2017 to growing it to a team of over 300 in just half a decade, Vlad shares the secrets behind his swift scaling success. Dive into key topics such as the role of dedication and hard work in growth, effective strategies for cold email outreach, and vital takeaways from scaling at breakneck speed. Meet Vladislav Podolyako — the man at the helm of Belkins (https://belkins.io/). Hailing from Ukraine and currently based in Denver, Colorado, Vlad co-founded Belkins, a sales acquisition...
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Dive deep into the evolution and success of TOA Global, a beacon in the world of Business Process Outsourcing (BPO). Host, Liam Martin, sits down with Nick Sinclair, the visionary Founder & Managing Director of TOA Global. Together, they unravel the company's transformative journey from its humble beginnings to its meteoric rise as a global leader in the accounting sector of the BPO industry. Nick shares insider tales, including the intriguing story of their URL change and its unforeseen consequences and how they've pioneered in training and specialization, setting them apart in a...
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In this must-listen episode, we bring together Liam Martin and Annette Franz for an eye-opening discussion on how companies can not only survive but thrive during economic downturns. The key? A steadfast focus on both customers and employees. Annette Franz, an industry leader in customer experience and the mind behind CX Journey, hones in on the need for businesses to cultivate a customer-centric culture. She shares enlightening examples of companies that have masterfully implemented this approach to immense success. But it's not all about the customer; Annette and Liam agree that employees...
info_outlineJoin Liam Martin, host of the Future Workforce podcast, in a thought-provoking conversation with Dan Schawbel as they dive into the dynamic work landscape. In this episode, they cover a wide range of topics, providing valuable insights and perspectives on the future of work.
Dan Schawbel is a bestselling author and the Managing Partner of Workplace Intelligence, a renowned thought leadership and research agency focused on the world of work. With three bestselling career books under his belt, Dan has established himself as a leading expert in his field. He has conducted over 65 research studies in collaboration with major brands. He is also the host of the widely-listened-to 5 Questions podcast.
Discover the transformative power of remote work and the role of company retreats in fostering a cohesive culture. Is the hybrid model truly effective, or do companies lean towards being either office-centric or remote-centric?
Discover the phenomenon of "quiet quitting," which happens when employees become disengaged due to issues such as lack of work flexibility, inadequate compensation, and inflation. Such disengagement can pose significant challenges to both productivity and organizational success.
Delve into the evolving world of work, specifically focusing on the impact of artificial intelligence (AI) and the essentiality of upskilling. While AI advances, Liam and Dan highlight the irreplaceable nature of human skills and the urgent need for continuous learning.
Prepare for the potential implications of Artificial General Intelligence (AGI) as they discuss its profound effects on society and the workforce. Explore the role of government and corporations in addressing the challenges brought by AGI, including the importance of universal basic income and extensive retraining programs.
Finally, contemplate the future of personal branding and brand reputation in an AGI-dominated world. Discover how personal visibility might become a crucial element for success in a society where creating a personal brand is akin to that of social media influencers.
Tune in to this enlightening episode as Liam and Dan navigate the complexities of the future of work and shed light on the critical factors shaping the workforce of tomorrow.