loader from loading.io

Mastering Operational Efficiency: Insights, Strategies, and the Journey Behind 'Come Up for Air’

The Future Workforce Podcast

Release Date: 08/22/2023

Pedro Barboglio on reinventing the BPO wheel show art Pedro Barboglio on reinventing the BPO wheel

The Future Workforce Podcast

In this episode of the Future Workforce Podcast, hosted by Liam Martin, we dive into the mind of Pedro Barboglio, the visionary founder of Remote Team Solutions. Pedro walks us through his entrepreneurial journey, revealing how he carved a niche for his BPO company amidst fierce competition. With a remarkably low turnover rate of 2%, Pedro attributes his success to seeing clients as partners and his unwavering commitment to top-notch customer service. But it's not all smooth sailing; Pedro shares the hurdles he's faced while scaling his business and the lessons learned from those challenges....

info_outline
Athena: Empowering executives through effective delegation show art Athena: Empowering executives through effective delegation

The Future Workforce Podcast

Join host Liam Martin in this enlightening podcast episode as he interviews Robert Hayes, the visionary CEO and founder of Athena, a company dedicated to providing outsourced assistants to executives. In this insightful conversation, they delve deep into the world of delegation, scaling distributed teams, and conquering the common challenges that come with it. Discover the secrets behind Athena's unique approach to teaching executives the art of delegation and why it's crucial for business success. Robert candidly shares the valuable lessons he learned while scaling TaskUs from 800 to a...

info_outline
Empowerment and innovation: Bobbie Racette's journey with Virtual Gurus show art Empowerment and innovation: Bobbie Racette's journey with Virtual Gurus

The Future Workforce Podcast

In this eye-opening episode, we sit down with Bobbie Racette, the inspirational CEO of Virtual Gurus. She delves into the company's groundbreaking approach to virtual assistant services, with a special focus on uplifting underserved and Indigenous communities. Listen as Bobbie covers a wide array of topics: the advantages of distributed work, confronting biases, the power of diverse talent, and the exciting future of VG On Demand. She doesn't shy away from the personal side of business either, discussing the delicate balance between personal branding and company growth, the lessons learned...

info_outline
Call center success: Richard Blank on human interaction and relationship-building show art Call center success: Richard Blank on human interaction and relationship-building

The Future Workforce Podcast

In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.   Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology. Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human...

info_outline
Inc 5000 company: How Hire Horatio CX is transforming customer experience outsourcing show art Inc 5000 company: How Hire Horatio CX is transforming customer experience outsourcing

The Future Workforce Podcast

In this episode, Liam Martin sits down with Jose Herrera, the visionary CEO of Hire Horatio, recently named one of Inc 5000’s fastest-growing companies in America. They discuss the remarkable journey of Hire Horatio, a trailblazer in customer experience outsourcing for high-growth startups. With roots in the Dominican Republic, Jose shares how the company has grown from 30 people to 1600 in only 3 years due to its strong culture and employee happiness. Key discussions in this episode include: The story behind Hire Horatio's name and its mission to become a trusted outsourcing partner for...

info_outline
Competing on Quality: How Penbrothers is Changing the Game in BPO show art Competing on Quality: How Penbrothers is Changing the Game in BPO

The Future Workforce Podcast

Join us on the Future Workforce Podcast with host Liam Martin, where we sit down with Nicolas Bivero, CEO and co-founder of Penbrothers. Nicolas is at the helm of a company that’s redefining the offshore staffing landscape from Manila, crafting remote HR and talent management solutions that power up global businesses. Under his leadership, Penbrothers has become a beacon of opportunity, connecting Filipino talent to the world and fostering remarkable growth, especially within tech startups and e-commerce spheres. In this episode, Nicolas covers the genesis of Penbrothers from its early days...

info_outline
35+ years in the BPO sector — Matt Rocco on overcoming challenges and pioneering in India with Etech Global Services show art 35+ years in the BPO sector — Matt Rocco on overcoming challenges and pioneering in India with Etech Global Services

The Future Workforce Podcast

In this episode, host Liam Martin sits down with Matt Rocco, President and CEO of Etech Global Services, to delve into the intricacies of the BPO industry over the past 35 years. Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial...

info_outline
Achieving User Acquisition and Lead Generation Success: Insights from Vladislav Podolyako of Belkins IO show art Achieving User Acquisition and Lead Generation Success: Insights from Vladislav Podolyako of Belkins IO

The Future Workforce Podcast

In this episode, Liam Martin chats with Vlad Podolyako, the brain behind Belkins. From starting Belkins in 2017 to growing it to a team of over 300 in just half a decade, Vlad shares the secrets behind his swift scaling success. Dive into key topics such as the role of dedication and hard work in growth, effective strategies for cold email outreach, and vital takeaways from scaling at breakneck speed. Meet Vladislav Podolyako — the man at the helm of Belkins (https://belkins.io/). Hailing from Ukraine and currently based in Denver, Colorado, Vlad co-founded Belkins, a sales acquisition...

info_outline
Accounting and BPO Excellence: TOA Global's Journey from Local Vision to Global Impact show art Accounting and BPO Excellence: TOA Global's Journey from Local Vision to Global Impact

The Future Workforce Podcast

Dive deep into the evolution and success of TOA Global, a beacon in the world of Business Process Outsourcing (BPO). Host, Liam Martin, sits down with Nick Sinclair, the visionary Founder & Managing Director of TOA Global. Together, they unravel the company's transformative journey from its humble beginnings to its meteoric rise as a global leader in the accounting sector of the BPO industry. Nick shares insider tales, including the intriguing story of their URL change and its unforeseen consequences and how they've pioneered in training and specialization, setting them apart in a...

info_outline
Maintaining Company Culture: Strategies for Success in a Changing Economy show art Maintaining Company Culture: Strategies for Success in a Changing Economy

The Future Workforce Podcast

In this must-listen episode, we bring together Liam Martin and Annette Franz for an eye-opening discussion on how companies can not only survive but thrive during economic downturns. The key? A steadfast focus on both customers and employees. Annette Franz, an industry leader in customer experience and the mind behind CX Journey, hones in on the need for businesses to cultivate a customer-centric culture. She shares enlightening examples of companies that have masterfully implemented this approach to immense success. But it's not all about the customer; Annette and Liam agree that employees...

info_outline
 
More Episodes

Dive into an enlightening conversation with Liam Martin as he hosts Nicholas Sonnenberg, an expert on business efficiency and productivity.

Nicholas delves deep into the intricacies of his recently released book, "Come Up for Air," shedding light on the nuances of writing and the art of book promotion. The duo explores the crucial role of operational efficiency, the significance of process documentation, and how modern communication tools are reshaping businesses. Moreover, Nicholas emphasizes the importance of strategic planning and organization, generously sharing wisdom from his rich experience. Gain valuable insights as he introduces the CPR (Communicate, Plan, Resource) Framework, a transformative model for achieving peak efficiency. 

To learn more about Nicholas and his pioneering work, check out Getleverage.com and Comeupforair.com.