loader from loading.io

Creating Systems - RD225

Resourceful Designer

Release Date: 08/10/2020

Standing Out From Your Competition - RD234 show art Standing Out From Your Competition - RD234

Resourceful Designer

How are you standing out from your competition What do you think of when you hear the word “pencil”? I bet that one of the images that flashed through your head is of a yellow-painted piece of wood with a graphite center. The quintessential yellow pencil found the world over. A Medium article by Melissa Gouty titled “Why Pencils Are Painted Yellow" got me thinking about the parallels between a yellow pencil and your design business. I'm going to paraphrase Melissa's article for the sake of my comparison. The common yellow pencil that we take for granted helped spark the renaissance....

info_outline
3 Things To Do Today For A More Productive Tomorrow - RD233 show art 3 Things To Do Today For A More Productive Tomorrow - RD233

Resourceful Designer

Being diligent today will make you more productive tomorrow. I talked about dividing your to-do list into three sections, non-negotiables, procratinatables and optionables, and how doing so will help you organize your day. I also discussed listening to your body's clock to determine the best time of day to tackle certain projects and tasks. Today's post is all about setting up for a more productive tomorrow. And to do that, you need to start today. For as long as I can remember, my nightly routine before bed has included looking and preparing for the next morning. Call it my shutdown...

info_outline
Writing The Perfect To-Do List - RD232 show art Writing The Perfect To-Do List - RD232

Resourceful Designer

The Perfect To-Do List + Time Management = Success. If you search through the Apple or Google app directories, you will find dozens, if not hundreds, of options for creating so-called perfect to-do lists. I like for grocery lists and shopping lists or keep track of the unending chores and tasks I need to do around the house. For work-related lists, my go-to is  (get a free month with this link). I have Evernote fine-tuned with different notebooks for every part of my work life. But it doesn’t matter if you use a digital tool or pencil and paper if you don’t understand the...

info_outline
Producing In-House - RD231 show art Producing In-House - RD231

Resourceful Designer

Are you producing any of your design projects in-house? I got the idea for this episode of the podcast when a member of the shared her new toy with us in our Slack group. Laura bought a . It’s an eco-solvent printer she plans on using to produce stickers, vehicle graphics and apparel graphics, among other things. This new piece of equipment will allow her to produce materials for her clients in-house. She also plans on using it to make pieces to sell through her Etsy shop. This got me thinking about different ways designers can produce things in-house. Now for the record, I...

info_outline
Farming Out Design Work - RD230 show art Farming Out Design Work - RD230

Resourceful Designer

Do you farm out design projects? Finding yourself overwhelmed with too many design projects is a sure sign that you are not charging enough for your design services. Don’t turn clients away. Instead, raise your prices and start farming out design work. The following is a post from the . Hi guys So I'm turning away a lot of work at the moment, as I have my day job, and seem to have very little energy in the evenings and weekends to take on many freelance jobs. Seriously, I'm feeling so burned out, have been for a while now. I do the odd freelance jobs here and there for previous clients that...

info_outline
Invest In Yourself - RD229 show art Invest In Yourself - RD229

Resourceful Designer

If you want to succeed as a designer, you must invest in yourself. Have you heard the quote, “it takes money to make money?” The same concept applies to growing your design business as well as improving yourself as a designer. If you don’t invest in yourself, you’ll become stagnant, outdated, and eventually overlooked. Clients hire graphic and web designers because they want fresh ideas and skillsets to implement them. These clients will quickly tire of someone if all they ever produce are the same old things. No business or person, for that matter, can do the same thing over and over...

info_outline
Print Is Not Dead - RD228 show art Print Is Not Dead - RD228

Resourceful Designer

Contrary to popular belief, print is not dead. There was a time, not long ago, when graphic designers designed almost entirely for print. Sure there were trade show booths and vehicle graphics, but in their way, those are print as well. As the internet became more and more popular, started to encroach on a turf that was mostly populated by computer programmers. And before you knew it, a whole new industry was born–Web design. design allowed graphic designers to help clients on two fronts—both digital design and print design. But as time moved along and the world moved closer to being a...

info_outline
First Contact: Interviewing New Design Clients - RD227 show art First Contact: Interviewing New Design Clients - RD227

Resourceful Designer

Do you vet potential new design clients? How do you know that you’re the right designer for a project? Or maybe the question should be, how do you know a potential new design client is right for you? In the past, I’ve covered what to ask during a , and to ask your design clients about their projects. Almost all of the questions covered in those episodes are for building relationships with your clients after you’ve decided to work with them. But I don’t think I’ve ever talked about that first contact with a potential new client before. First contact. The first contact refers to those...

info_outline
What Got You Here Won't Get You There - RD226 show art What Got You Here Won't Get You There - RD226

Resourceful Designer

How are you going to take your design business to the next level? “What got you here won’t get you there.” I’ve heard this phrase a few times over the past couple of weeks, and it got me thinking about my life, my design career and my business. This is not about Marshall Goldsmith’s book of the same title. Although I hear it’s a great book. It’s about the phrase itself and how it applies to you and your design business. At its core, “What got you here won’t get you there” is such a simple statement, and yet it holds so much truth. You can only get so far in life...

info_outline
Creating Systems - RD225 show art Creating Systems - RD225

Resourceful Designer

Are you creating systems to help your design business? Mike, a member of the , posted in the Community Slack group his frustrations with one of his clients. Mike built, manages and updates an eCommerce website for a client of his. His frustration is that every time his client wants a new product added to the site, he fails to provide Mike with all the necessary information, requiring Mike to contact the client, sometimes more than once, for the rest of the info. Mike’s situation reminded me of a similar one I had with a client several years ago. And how my frustrations forced me into...

info_outline
 
More Episodes

Are you creating systems to help your design business?

Mike, a member of the Resourceful Designer Community, posted in the Community Slack group his frustrations with one of his clients. Mike built, manages and updates an eCommerce website for a client of his. His frustration is that every time his client wants a new product added to the site, he fails to provide Mike with all the necessary information, requiring Mike to contact the client, sometimes more than once, for the rest of the info.

Mike’s situation reminded me of a similar one I had with a client several years ago. And how my frustrations forced me into creating systems to address the issue.

Around 2010 a new client hired me to build an eCommerce website. This site would sell a wide and often unrelated assortment of products – everything from baseball bats, sunglasses, headphones, plastic shelf brackets, night lights and car seat warmers. And it was up to me to add every item to the site.

After I launched the website, I quickly realized the process my client wanted was not going to work. He started calling me at all hours of the day and on weekends with new products to add even though I explicitly told him I work Monday to Friday from 9 am to 5 pm.

And similar to Mike’s situation that I mentioned above, any time my client had a new product for me to list, I would have to fight with him until I had all the content I needed to add it to the site.

I know this sounds like a toxic relationship. The only caveat was that even though I was charging my client by the hour, and you can imagine how the hours would add up, he never questioned my prices, and he paid his invoices on time. I was making good money, but this client was quickly becoming a pain to deal with.

A few weeks after the site launched, I finally put my foot down, and I created some systems to save my sanity.

The first thing I did was alter the way I charged him. Instead of billing for my time, I started charging him $50 for the first product and $30 for each subsequent product he sent me on a given day. This change immediately stopped the random emails and phone calls. To save money, my client started saving up products and submitting them to me in bulk.

The second thing I did was to create an online submission form that contained fields for all the information I needed to add a product to the website. Things like product name, description, selling price, shipping costs, size, colours, attributes, variations, etc.

I made most of the form fields mandatory, so my client couldn’t submit it until he had filled it out.

In some cases, I included YES/NO radio buttons asking questions like, “Does this product come in different colours?” If my client chose YES, he would then have to fill out another field listing the colours.

Finally, there was a way for him to attach product photos to the form.

Putting these two systems in place is what turned a nightmare of a client into someone I enjoyed working with. Plus, once I implemented these systems, my client started taking me more seriously.

Unfortunately, my client was not a very good business person, and his business failed, and we shut down the site after two years. But that project taught me the value of creating systems.

Of course, there are other types of systems. I use all kinds these days.

  • Questionnaires
  • Marketing and sales funnels
  • Social media strategy and calendars
  • Even my daily work process and routine

All of these can be called systems. Not only do they make my job easier, but they drastically speed up my tasks, AND they make it very easy for me to delegate work to others.

Creating systems for delegation.

Systems are a great way to teach others how to do things the way you need them done. I have a system for preparing a new WordPress website before I start designing it. It’s my step-by-step process for configuring the WordPress settings and installing and configuring the theme and plugins. I follow the same procedure on every website design I start.

I also have a system for launching a site to make sure nothing is forgotten. Before a website goes live, I make sure to check off every item on my list.

These two systems are the way I want things done. And because I have them set up as systems, I can easily pass off these duties to a virtual assistant and know that everything will be as I expect.

I have a system for my podcast artwork clients. It’s a questionnaire, but it’s still a system I use to gather the information I require to work on their project. Every time I meet with a new client, I pull out my list of questions and make sure to address each one during our conversation. It makes my job easier, and I never have to contact a client afterwards, saying I forgot to ask them something.

If I ever hire a project manager for my Podcast Branding business, they could use my questionnaire and get the same information I’m currently collecting. Because of the system I have, I know they won’t miss anything.

Creating systems makes you more efficient.

The systems I’ve created make me a more efficient designer and business person. They help streamline what I do and free up my time for other things. And creating systems can do the same thing for you.

I bet if you think hard, you already have systems in place. You’ve probably just never thought of them as systems. But now that you have, maybe you’ll start creating more systems that could help you become a more efficient person.

What systems do you use?

Let me know by leaving a comment for this episode.