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Google Analytics 4 and Using Plan Instead of Should

Resourceful Designer: Strategies for running a graphic design business

Release Date: 03/06/2023

Engage More, Talk Less - The Key to A Thriving Design Business - RD341 show art Engage More, Talk Less - The Key to A Thriving Design Business - RD341

Resourceful Designer: Strategies for running a graphic design business

Welcome back to another insightful episode of Resourceful Designer, where today's message is all about the art of engagement over trivial chatter. I'm your host, Mark Des Cotes, and in episode 341 we dive deep into the importance of engaging more and talking less. We explore how the wisdom of an elementary school teacher, who emphasizes understanding her students to truly elevate their learning, can be a powerful lesson for us as graphic designers in our own client interactions. I'll share with you how critical it is to connect with clients on a level that goes beyond flaunting our design...

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Are Your Design Clients Time Or Money Minded - RD340 show art Are Your Design Clients Time Or Money Minded - RD340

Resourceful Designer: Strategies for running a graphic design business

Welcome to episode 340 of Resourceful Designer. Today we're diving into an intriguing question: Are your design clients time or money minded? We'll unpack the significance of understanding whether your clients value their time over their money or vice versa. I'll share some personal anecdotes, like the time I decided to replace my wife's car backup camera myself to save money, and on another occasion, when purchasing a course on Facebook ads, valued my time more. We'll explore how this distinction applies to your design business, how it affects the way you position your services, and...

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Accepting Credit Card Payments - RD339 show art Accepting Credit Card Payments - RD339

Resourceful Designer: Strategies for running a graphic design business

In this episode of Resourceful Designer, I delve into the topic of accepting credit card payments from clients. I received an email from Phil, thanking me for the podcast's impact on his transition from working for an employer to running his own business. Phil's client asked to pay by credit card, and he was unsure how to proceed. I share the simplicity and speed of credit card payments and elaborate on the various options available, from PayPal to Stripe and other accounting software. I discuss the fees involved and the ways to incorporate them into pricing strategies, emphasizing the...

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Handing Over Your Working Files: Yes or No - RD338 show art Handing Over Your Working Files: Yes or No - RD338

Resourceful Designer: Strategies for running a graphic design business

Have you ever been in a sticky situation where a client has asked for your working files? In this episode of Resourceful Designer, I delve deep into the topic of whether or not to hand over working files. Join me as I share personal experiences and insights to help you navigate this common dilemma in the design industry. From legal considerations to negotiating with clients, I offer practical advice to help you make informed decisions and protect your creative assets. Tune in to discover the nuances of sharing final files and gain valuable tips on handling such requests in your design...

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Backing Up: It's Better To Be Safe Than Sorry - RD337 show art Backing Up: It's Better To Be Safe Than Sorry - RD337

Resourceful Designer: Strategies for running a graphic design business

On this episode of Resourceful Designer, I delve into the critical topic of backups. Through two poignant real-life stories, I stress the importance of not solely relying on web hosts for backups. I share a scenario where a client's website was lost due to an overlooked credit card update and the absence of off-site backups. I emphasize the significance of using plugins like  for WordPress or services like for complete cloud-based backups. I underscore the need to protect valuable data, whether for personal memories or business assets. Join me to understand the pivotal role of backups in...

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Persistence Will Pay Off - RD336 show art Persistence Will Pay Off - RD336

Resourceful Designer: Strategies for running a graphic design business

Hey there, it's Mark, and in this episode, "Persistence Will Pay Off," I want to talk to you about the challenges of running a design business. Whether you're just starting out or have been in the industry for years, finding clients can be tough. I've been there myself, going through long stretches without new projects coming in and questioning if my business was sustainable. But I made it through, and so can you. I'm here to share some words of encouragement and actionable tips to help you stay motivated and push through the tough times. From staying persistent and believing in your talent to...

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Presenting Your Designs To Clients: You're Doing It Wrong - RD335 show art Presenting Your Designs To Clients: You're Doing It Wrong - RD335

Resourceful Designer: Strategies for running a graphic design business

In this episode of Resourceful Designer, I discuss a common mistake designers make when presenting their work to clients. Drawing from my own experience, I delve into the significance of presentation and its impact on a design business. Sharing insights from my college days to my current approach, I highlight the practice of presenting designs to clients with crucial information included. I explain how this method not only enhances professionalism but also leverages client sharing to attract potential leads. Join me as I reveal how this simple adjustment in presentation can make a substantial...

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Sure, You Can Do It, But Should You? - RD334 show art Sure, You Can Do It, But Should You? - RD334

Resourceful Designer: Strategies for running a graphic design business

In this episode of Resourceful Designer, I share my journey as an entrepreneur and the pivotal role delegation has played in shaping the success of my business. From initially shouldering every responsibility solo to embracing the power of collaboration, I delve into the transformative impact of outsourcing tasks beyond my expertise. By strategically investing in external help, whether through hiring specialists or utilizing online platforms, I've been able to optimize productivity and focus on growth-oriented activities. Through examples from my own experience, I highlight the...

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2024 Design Trends by Freepik.com - RD333 show art 2024 Design Trends by Freepik.com - RD333

Resourceful Designer: Strategies for running a graphic design business

Exploring Design Trends: A Dive into FreePik's 2024 Trend Report Click here to see the trend report: Join me as I delve into Freepik.com's 2024 trend report, highlighting key design trends predicted for the year. Freepic.com, a platform known for offering high-quality design resources for free, reached out to discuss its latest trend report, sparking my interest in exploring the upcoming trends. With full transparency, it's noted that while Freepik.com approached me for the discussion, there was no compensation involved. I begin the episode with a reflection on the reliability of future trend...

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You Need A Thick Skin To Be A Designer - RD332 show art You Need A Thick Skin To Be A Designer - RD332

Resourceful Designer: Strategies for running a graphic design business

Welcome to this episode of Resourceful Designer, where I explore the topic of thick skin in the world of design. Reflecting on my 30+ years as a designer, I share the often unspoken truth about needing a resilient attitude to thrive in this industry. I draw from personal experiences, offering valuable insights on handling criticism, difficult clients, and managing expectations, particularly when running your own design business. Join me for a candid conversation about the realities of being a designer and the resilience required to navigate the challenges of this creative profession. 

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More Episodes

This isn't a standard episode of Resourceful Designer. Instead, I want to share two tips with you.

Tip #1

Set up your Google Analytics 4 account ASAP. Google is turning on Universal Analytics on July 1st, 2023. Google has said the data collected in your UA account will not be migrated to your GA4 account. Unless you want to start again from zero, you need to set up your GA4 account now and start collecting data while you still have access to your UA information.

Listen to the podcast episode to learn more.

Tip #2

Never tell a client that you "Should" something. "I should be able to start your project next week, " or "I should have something to show you by Friday." etc.

Instead, tell them you "plan." – "I plan to start your project next week." or "I plan on having something to show you by Friday."

Saying "Should" instills doubt. It tells the client you are unsure of your abilities. Using "plan" instills confidence while not guaranteeing anything in case you cannot fulfill what you say.

Using "plan" instead of "will" is also a good idea for the same reason. Planning on doing something but not succeeding is forgivable. Saying you will do something and not following through harms your reputation.

Semantics can go a long way in helping you become a better business person.