624: Michael Kloeti on Keeping an Open Mind
Restaurant Unstoppable with Eric Cacciatore
Release Date: 06/17/2019
1285: Kathy Terry on Employee Ownership Trusts: Why P. Terry’s Chose Legacy over an Exit
Restaurant Unstoppable with Eric Cacciatore
Today's guest will join the Restaurant Unstoppable Network for a live Q+A on August 24th, 2026 at 11AM EST. To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Kathy Terry co-founded with her husband, Patrick Terry, in 2005, opening the first location in Austin, Texas. Known as the company’s guiding conscience, she helped shape the brand’s mission around quality food, exceptional service, and community-minded...
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1284: Restaurant Profit Breakthroughs with Robert Sloop: AI, Kaizen, Tech Stack Implementation, and Fractional CFO Support
Restaurant Unstoppable with Eric Cacciatore
Robert Sloop is the CEO of , a consulting firm that helps restaurant operators improve financial performance, operations, and tech stack implementation. With over 30 years in foodservice, he has served as CFO for leading multi‑concept restaurant groups and now advises owners on data‑driven systems and continuous improvement. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: - - Private event leads die in inboxes every day. Mia fixes that. She's an AI agent that responds within seconds,...
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1283: The No B.S. Tech Stack w/ Mike Bausch
Restaurant Unstoppable with Eric Cacciatore
Mike Bausch is an industry leader whose restaurant, Andolini's Pizzeria, is a top ten pizzeria in the US, as named by Trip Advisor, BuzzFeed, CNN and USA Today. Andolini's began in 2005 and has grown to five pizzerias, two gelaterias, two food-hall concepts, a food truck, and a fine dining restaurant by 2020. He's a World Pizza Champion, a Guinness Book world record holder, and a writer for Pizza Today, and the author of Unsliced: How to Stay Whole in the Pizzeria Business. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email...
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1282: Cutting Your Software Cost in Half (or more!) with Albert Sanchez, CEO of HotShift
Restaurant Unstoppable with Eric Cacciatore
Today's guest will join the Restaurant Unstoppable Network for a live Q+A on July 27th, 2026 at 11AM EST. To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! is the co‑founder and owner of Beto’s Mexican Restaurant, a family‑owned Mexican restaurant based in Grand Prairie, Texas, that has been serving the community since 1993. A lifelong Grand Prairie resident and graduate of South Grand Prairie High School,...
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1281: Peter and Martha Pollay, co-founders of Mandara Hospitality Group
Restaurant Unstoppable with Eric Cacciatore
Today's guests will join the Restaurant Unstoppable Network for a live Q+A on August 10th, 2026 at 11AM EST. To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Peter and Martha Pollay are the cofounders of Mandara Hospitality Group, the Asheville restaurant group behind Posana and other hospitality-driven concepts. Built around a philosophy of local ingredients, sustainability, and intentional service, their work...
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1280: Molly Irani, co-founder and Chief Culture Officer at Chai Pani Restaurant Group
Restaurant Unstoppable with Eric Cacciatore
Today's guest will join the Restaurant Unstoppable Network for a live Q+A on August 3rd, 2026 at 11AM EST. To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Molly Irani is the cofounder and chief culture officer of the James Beard Award-winning Chai Pani Restaurant Group in Asheville, North Carolina. She has helped shape the company’s celebrated hospitality, community-minded culture, and people-first management...
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1279: Jeff Tonidandel and Jamie Brown, co-owners of Tonidandel-Brown Restaurant Group
Restaurant Unstoppable with Eric Cacciatore
Today's guests will join the Restaurant Unstoppable Network for a live Q+A on July 27th, 2026 at 11AM EST. To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Jeff Tonidandel and Jamie Brown are the husband-and-wife team behind Tonidandel-Brown Restaurant Group, one of Charlotte’s most distinctive hospitality groups. After leaving corporate life to travel through Europe, they returned home inspired to open a...
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1278: Dan Simons, co-founder of Founding Farmers Restaurant Group
Restaurant Unstoppable with Eric Cacciatore
To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Dan Simons is the co-founder and co-owner of Founding Farmers Restaurant Group, a mission-driven hospitality company built around sustainable food, responsible business practices, and support for American family farmers. Along with his partner Michael Vucurevich, he helped grow Founding Farmers into one of the most recognized restaurant groups in the Washington,...
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1277: Mike Cordero, chef/owner of Cordero Hospitality Group
Restaurant Unstoppable with Eric Cacciatore
Today's guests will join the Restaurant Unstoppable Network for a live Q+A on July 13th, 2026 at 11AM EST. To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Chef Mike Cordero is the chef and owner of Cordero Hospitality, bringing more than four decades of experience in the hospitality industry to some of Northern Virginia’s most recognizable restaurants. Known for his creativity, entrepreneurial drive, and...
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1276: Greg Casten, co-owner of Fish & Fire Food Group
Restaurant Unstoppable with Eric Cacciatore
Today's guests will join the Restaurant Unstoppable Network for a live Q+A on July 6th, 2026 at 11AM EST. To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Greg Casten is a veteran restaurateur and co-owner of Fish & Fire Food Group, with more than four decades of experience in the fish and seafood industry. He has helped create, develop, and build standout concepts including Ivy City Smokehouse and Tavern,...
info_outlineBorn, raised, and trained in Switzerland, Chef Kloeti moved to the United States to enrich his classical French cooking background with other cultures. Before make the move to VT, Kloeti absorbed experience from New York City's 4-star Lespinasse to upcountry comfort food in Hawaii, and back to NYC's Manhattan as Chef de Cuisine in the St. Regis Hotel. In pursuit of work-life balance, in 2002 Kloeti left the big city to open Michael's on the Hill Restaurant in Waterbury, VT.
Show notes…
Favorite success quote or mantra:
"Don't take yourself too seriously."
In this episode with Michael Kloeti we will discuss:
- The family dynamic of a kitchen
- Keeping your mind open
- Ignorance
- Sympathy and empathy
- Problem solving
- The importance of being part of a team
- The importance of being quiet and listening to others
- Dealing with unions
- Eye-opening experiences
- How to motivate people who just work for a paycheck
- Know yourself before you try to tell others how to be
- The problem with chefs who get angry at staff and thrown tantrums
- Controlling your emotions in the workplace
- Giving second and third chances
- Avoiding debt
- Failure is not an option
- Learning from failures
- Community
Today's sponsor:
BentoBox helps restaurants grow their business through a connected suite of tools, offering them an integrated website to connect with their guests and drive revenue online. Restaurant owners and operators are able to easily update menus, promote specials, take catering and event inquiries, sell merchandise, gift cards and more.
Revel Systems integrates front of house and back of house operations into a single dashboard. Designed to increase security, stability, ease of use, and speed of service, Revel’s streamlined ecosystem provides businesses with the right tools to grow. Learn more at revelsystems.com/unstoppable.
Knowledge bombs
- Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Giving people second chances
- What is your biggest weakness?
- Giving people third chances
- What's one question you ask or thing you look for during an interview?
- Personality
- What's a current challenge? How are you dealing with it?
- Finding qualified staff
- Share one code of conduct or behavior you teach your team.
- Don't take yourself too seriously
- What is one uncommon standard of service you teach your staff?
- Hospitality
- What's one book we must read to become a better person or restaurant owner?
- The Old man and the Sea by Ernest Hemingway
- Setting the Table by Danny Meyer
- GET THIS BOOK FOR FREE AT AUDIBLE.COM
- What's the one thing you feel restaurateurs don't know well enough or do often enough?
- Hospitality
- What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations?
- Cell phones
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Don't take yourself too seriously
- Be open-minded
- Recognize your own ignorance
Contact info:
Thanks for listening!
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Huge thanks to Michael Kloeti for joining me for another awesome episode. Until next time!