Corona Chronicle #19: Human Resources/Communication with your employees is key- Carrie Luxem- Chicago, IL
Restaurant Unstoppable with Eric Cacciatore
Release Date: 03/23/2020
718:Kristina Zhao on The Pivot to 3rd-party-less pickup/delivery
Restaurant Unstoppable with Eric Cacciatore
Kirstina Zhao calls San Antonio, TX home. Prior to taking over the family restaurant, Sichuan House, Kristina was being groomed for the medical field... that didn't happen. Zhao ended up at the University of Texas where she studied Communications and Public Relations. Next, she went into the wireless industry on the B2B side. In 2015, Kristina came back home to San Antonio to help her father with the family restaurant. It didn't take long for her to get her millennial hands knuckle deep into the day-to-day operations. 5 years later she runs the show. Kristina came on my radar by way of Anna...
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717: Mark Estee on Vertical Integration and Social Capital
Restaurant Unstoppable with Eric Cacciatore
Mark Estee is an award-winning chef, restaurateur and visionary on a mission to reinvent dining culture as we know it. Today, Estee owns in downtown Reno, in downtown Carson City, inside the Nevada Museum of Art, the historic , and the recently opened in Carson City. He’s also the managing partner at . Estee has been featured on the Food Network and Cooking Channel, is a James Beard Award nominee, was awarded Best New Restaurant by Esquire, and was honored as Entrepreneur of the Year by the Reno Gazette Journal. Show notes… Calls to ACTION!!! ...
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716: Danielle Rosse on Live and Die by Your Budget
Restaurant Unstoppable with Eric Cacciatore
Danielle Rosse was just 22 and recently widowed when she first opened in 2001. In 2013 She purchased the restaurant to become the sole owner of the establishment and in 2015 she underwent a massive $1.8-million-dollar renovation on the property elevating the guest experience. In addition to Oceans 234 in 2007, Rosse launch The Whale Raw Bar, A neighborhood New England Raw bar in Parkland. After six years of successful business ownership she sold in 2013. a guided online Bootcamp dedicated to helping restaurants rebuilding their business. Check out about menu engineering as mentioned...
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715: Joe Fontana on How to Squash Gossip in Your Business
Restaurant Unstoppable with Eric Cacciatore
A product of Chicago, IL, Joe Fontana gave up his cush office lifestyle to pursue his passion for hospitality and food. At the time, this specific passion was meatballs. So he started where he could, selling meatballs at a farmers market, which lead to a Kickstarter campaign to support his brick and mortar. The meatball thing didn't work out, but it created opportunities, specifically, an opportunity for . Check out previous as mentioned in today's episode! Check out as mentioned in today's episode! Check out as mentioned in today's episode! Check out as mentioned...
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714: Eric Bernheim on 9 Strategies to Resolve Landlord-Tenant Relations
Restaurant Unstoppable with Eric Cacciatore
Eric Bernheim is a partner at law firm where he skillfully leads his clients through complex real estate transactions. His practice includes transactional work, zoning, land use, and commercial leasing matters focusing on representing restaurant operators interested in expanding throughout the country. With over a decade of experience, Eric’s solid understanding of commercial and residential real estate matters provides his clients with peace of mind and confidence. Check out as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Join the...
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713: Monte Silva on Applying the Right Pressure on Your Team
Restaurant Unstoppable with Eric Cacciatore
Monte Silva has over 40 years of experience in the restaurant industry. He has worked for Wolfgang Puck, , , , Bound'ry, Watermark, , and . He has 20 years in management as Director of Restaurants, Director of Operations, General Manager, Regional Training Manager, Chef, Wine Director, Service Manager, and Bar Manager. Monte has also worked as a Regional Sales Manager for a Wine Importer in Los Angeles, and consulted at and Premiere Liquors, as well as for restaurant groups. Check out as mentioned in today's episode. Check out as mentioned in today's episode. Check out as mentioned in...
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712: Jenny Blake on The 4 Stages of The Pivot
Restaurant Unstoppable with Eric Cacciatore
Jenny Blake () is the founder of Pivot Method, a growth strategy company that helps forward-thinking individuals and organizations map what’s next through scalable Pivot programs. She is an international keynote speaker, and the author of , Jenny also hosts the popular , which CNBC listed among , and Entrepreneur selected as one of the . Check out as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Join the private Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "What you can plan is too small...
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711: Denyelle Bruno on Social Psychology and Hospitality
Restaurant Unstoppable with Eric Cacciatore
Californian, Denyelle Bruno is a graduate of the University of California, Santa Cruz, and the University of San Francisco where she earned a BA in Psych, and a MA in Organization Development. While in college she climbed the corporate ladder at , before being recruited by to be a part of their retail team. Other career highlights include 2 years as VP of Retail with , 6 years with as VP of Retail Marketing, and Operation, and 3 years as President for . Today, and for the past 2.5 years, Denyelle has served as CEO. Check out as mentioned in today's episode. Show notes… Calls to ACTION!!!...
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Chronicle #45: Typsy online COVID-19 service is free until September 30, 2020- Jonathan Plowright- Melbourne, AU
Restaurant Unstoppable with Eric Cacciatore
Learn more about Jonathan Plowright . Key Takeaways Typsy is an online training platform for restaurants with videos and courses on training staff Typsy is free right now for COVID-19 training and methods untiL September 30th, 2020, find the service Typsy has over 700 training videos on their site and always adding more Much emphasis on how to re-open rather than how to adjust to COVID-19 now You can upload your own training videos on Typsy if you have a unique situation to share with the community You can sign up as a business to give access to your team or as an individual ...
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710: Kyle Noonan on Helping Others is the Heart of Hospitality
Restaurant Unstoppable with Eric Cacciatore
College friends and founders, Kyle Noonan and Josh Sepkowitz have a combined 22 years of experience in the restaurant and hospitality industry, including hospitality management, operations, acquisitions, divestitures and new store openings for multi-million dollar concepts. It was 2010 when the pair decided to go into business together. After 2 years of planning and with only $50,000 they bootstrapped their first concept, . 7 years later the duo has scaled into 10 total locations consisting of 4 unique concepts with the addition of , , and . Kyles first episode was . Show notes… Calls...
info_outlineFind out more about Carrie Luxem here.
Key takeaways
Furlough or lay off? Do what you can to keep your employees with you
Treat employees like family
Make sure to check in with your team
Even if you don't know what to do, you must communicate that to them
There is no such thing as a small concern, every concern matters to the person asking the question
Get away from the chaos if you can
Metal health is key
Designate one person as a point of contact for your team
Resources mentioned in this Chronicle:
Carrie's Website RestaurantHRGroup.com
Families First Coronavirus Response Act
https://docs.google.com/document/d/1LmnNaqAUTLBfhJRvfHQ3S1vvPwuUSbGBYZNbJhwpASk/edit?usp=sharing
Tell Congress to Support Restaurants
https://actnow.io/33vA1gB?fbclid=IwAR0CnjULAWQPiUgr-o8tBEX2iamyl-490xm7Kvc8m2g7CjGPRxkGcMf2FjU
Danny Meyers Interview with CNBC’s Squawk on the Street https://www.cnbc.com/video/2020/03/20/shake-shack-founder-danny-meyer-on-how-coronavirus-pandemic-is-decimating-restaurant-industry.html
This session brought to you by Seasoned.co/unstoppable - You don't always need an employee- You don't always need a job- You always need community. Seasond got it all