Designing Learning Experiences That Stick, with Megan Sumeracki
Re-thinking The Human Factor with Bruce Hallas
Release Date: 03/10/2020
Re-thinking The Human Factor with Bruce Hallas
info_outlineRe-thinking The Human Factor with Bruce Hallas
In this episode we re-visit an earlier theme explored in this series. The theme of mesurement and metrics. The question of how to measure awareness, behaviour or culture is something we consistently come across here at Re-thinking the Human Factor when exploring opportunities to work with clients. There's an palpable feeling, across industry chatter, that there's a real lack of maturity when it comes to how we demonstrate the effectiveness of our effrots to influence employee awareness, behaviour and culture. However, there is hope. In this episode I talk with Bernie Smith. Bernie has a focus...
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In this episode we take a peek at the role of the security teams’ own culture and its impact on the broader organisational culture. This, is an important perspective, because whilst many commentators focus on influencing organisational culture they haven’t considered the role that the value and behaviours of the security team has in influencing positive security outcomes across the business. To help us explore this perspective, on cultural forces at play, we have a guest who knows a thing or two about how cultures are formed and influenced. Lianne Potter studied in social anthropology,...
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If you’re a regular listener then you will have already met today’s guest Dr. Char Sample. Char is a force at work deep within the information security community. Char is a rarity, combining a deep knowledge of both the technical and human aspects of the challenges security professionals face when managing cyber security risks. Char and I go back a long way, to a horrible conference lunch in London, where her riveting conversation meant I didn’t have to eat what was on the plate in front of me. I have been forever grateful. That riveting conversation was all about our shared...
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In this episode we are joined by a guest who has committed their career to the world of advertising agency work. Influencing target audiences awareness of products and stacking the odds in their clients favour, that the target audience will choose their product over their competitors. The challanges our guest has faced, over the years, are in many ways similar to those that education and awareness managers, for information security and data protection, now face.
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The role of the human resources function, in the the overall process of employee awareness, behavioru and culture can't be under stated. In the early days of my research, at Re-thinking the Human Factor, it was very apparent that HR was a major stakeholder. From what I like to call KPI's clash, where stakeholders KPI's sometimes clash against each other, through to employee performance and development, and from HR processes such as starters, movers and leavers, through to organisational change. The HR department can add a lot of value to the process of delivering change in employee security...
info_outlineRe-thinking The Human Factor with Bruce Hallas
When I first got involved in “information security” 20+ years ago, I found myself almost entirely surrounded by industry peers whose training and experience was in technology or technology disciplines. My training in law, marketing and finance, and my experience in business development, marketing, recruitment and even a stint in purchasing and supplies all seemed out of line with the world of IT security as it was called back then. As I came to understand, during my own research in human behaviour and culture, my lack of an education in technology meant I was culturally and even physically...
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Finding relevent metrics, for security awareness, behaviour and culture has been a long standing challenge which the information security industry has struggled hard to address. Now, when I reflect on how I personally tackled metrics, around the human factor, before I kicked off my research programme here at Re-thinking the Human Factor, I recognise I had an in-mature approach. That approach focused on what data I knew I could get rather than what was useful. Some industry folks called this "vanity metrics." That's all changed now, and that change started off, with getting back to basics...
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Educating employees on their roles and responsilities when it comes to information security and data protection, is common sense, and, even if you don't think that's the case, it is, without a doubt, a regulatory obligation for many. So, what is "education" and what is going on in the world of learning and development which might help us to re-think the human factor? In this episode our guest, Teisa Marshik, a respected educational psychologist and passionate educator, shares how her's and her colleagues approach to educating learners is changing. We cover everything from how the effectiveness...
info_outlineRe-thinking The Human Factor with Bruce Hallas
What can those of us responsible for security awareness, behaviour and culture learn from a member of the Bloodhound Land Speed world record attempt team when it comes to overcoming the seemingly insurmountable challenges we face?
info_outlineDESIGNING LEARNING EXPERIENCES THAT STICK, WITH MEGAN SUMERACKI
Megan Sumeracki joins us for Series 3, Episode 5 of the Re-Thinking the Human Factor Podcast.
Megan Sumeracki is an Assistant Professor at Rhode Island College. She co-founded the Learning Scientists in January 2016 with Yana Weinstein. Megan received her Master’s in Experimental Psychology at Washington University in St. Louis and her PhD in Cognitive Psychology from Purdue University. Her area of expertise is in human learning and memory, and applying the science of learning in educational contexts.
WHAT'S THIS EPISODE ABOUT?
As cyber security practitioners, we often ask ourselves the question of how we get people to remember to do the things we tell them to do. How do we get them to retain what we teach them in our trainings?
Well, you’re in luck. This conversation is full of treasures to do with how our brains work when learning and strategies (based on scientific evidence) that can help you create training situations where the information will be more likely to stick.
Side Note -- We touch a lot on something called Retrieval Practice. Retrieval practice is simply a strategy in which bringing information to mind enhances and boosts learning. It’s about deliberately pulling what we’ve learned back out of our heads to examine it.
Megan addresses empirical questions such as: What retrieval practice formats promote student learning? What retrieval practice activities work well for different types of learners? And, why does retrieval increase learning?
AS YOU LISTEN TO THE EPISODE, IF YOU FIND YOURSELF WANTING TO IMPLEMENT SOME OF THE INSIGHTS YOU’RE GAINING BUT YOU FEEL YOU NEED A LITTLE HELP, PLEASE DO GET IN TOUCH WITH ME AT:
[email protected]
BELOW IS A MORE DETAILED OUTLINE OF WHAT MEGAN AND I DISCUSSED:
- Understanding how we learn information and how we apply and remember it.
- The goal of education is to teach students how to learn and retain information so they can use it in the future.
- The key words: Learn, memory, retain, apply.
- Even though a student needs to pass exams and get grades, it is more useful to retain information and are able to apply it in the future.
- Standardised testing could be improved as education needs to create a new behaviour rather then just stored information.
- Creating tests that mimic the real world can help people retain and then use new information.
- Data driven approach.
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- Just because we enjoy certain methods of learning does it mean it will help me retain any new information?
- Challenging the way we learn can push us towards more durable learning processes.
- Instinct and intuition do not answer the question of education necessarily.
- Building effective strategies.
- Why cramming does not relate to long term memory of a topic.
- Understand what it is that helps people learn and retain information over a longer period of time.
- Retrieval practice bringing things to mind, spacing practice, spreading learning over a period of time.
- It is difficult to predict an individual way of learning rather then a larger group on average.
- Confirmation bias can muddy research waters.
- Expecting to see something can create patterns.
- Finding ways to remove bias such as breaking a theory down to disprove it.
- Results free of bias lead to stronger data.
- Spacing and retrieval.
- Spacing and retrieval have been around since the 1800s and used repeatedly.
- How the true value of all knowledge and understanding is application.
- The art of communication.
- Student driven research into learning through accessibility.
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- What other misunderstandings do people have around learning?
- Designing with the human in mind.
- The cognitive process.
- Getting the information in is only one step, you have to be able to get the information back out and apply it.
- Retrieval cues and how they help.
- The importance of finding ways to bring back to mind recently learned information to help it stick.
- Bridging the gap from study to new awareness and understanding.
- Situational awareness building can help develop new behaviours.
- Encoding information does not necessarily lead to retrieval.
- Storytelling as a way to help retrieve new information. Holding interest to hold attention.
- Does interest really govern retention?
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- If a person likes engaging they will likely engage more with a topic or action.
- Attention span can often be affected by external influence like eating breakfast and rest.
- Bite sized learning spread out over a longer period can aid retention.
- Sometimes ’seductive details’ can be distracting even if entertaining.
RESOURCES AND TOPICS FOR FURTHER STUDY
FIND MEGAN SUMERACKI ONLINE:
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Thanks for listening and sharing.
Bruce & The Re-thinking the Human Factor Podcast Team